BMW of Rockville

Had a "check engine light" problem with 2017 X1 -- service specialist found it was a known software flaw...had it fixed and ready for me the next day, as expected, with costs covered. Also arranged co service specialist found it was a known software flaw...had it fixed and ready for me the next day, as expected, with costs covered. Also arranged courtesy transport home and back the next day. I Leo that car! More

Excellent customer service! Good inventory of cars. Knowledgeable salesperson. Possible the best dealer in DMV Good inventory of cars. Knowledgeable salesperson. Possible the best dealer in DMV More

Quick and kind service with smart solutions to a tire issue - deeply appreciated the resourcefulness issue - deeply appreciated the resourcefulness More

The staff is very nice, professional and efficient. Provides good care of customers and our car Provides good care of customers and our car More

I've been visiting BMW of Rockville for several yrs now. Their customer service is superior and their Salesman, Suvin Viswanath, is by far the best in the business. He has went out of his way, late in the e Their customer service is superior and their Salesman, Suvin Viswanath, is by far the best in the business. He has went out of his way, late in the evening to facilitate the purchase of a vehicle and he worked tirelessly sourcing the specific BMW I wanted. He and the finance team at Rockville also ensured I got the best financing, terms, & conditions as part of the sale. If your seeking to buy a used/new BMW. I would highly recommend Suvin for his knowledge of the brand, dedication to his customers, and level of effort he puts in toward ensuring you leave happy. More

I enjoyed my Experience with the repair side of the house. The staff was incredibly kind! house. The staff was incredibly kind! More

Salesman needs a lesson on empathy. They didn't sell me the right part to charge my car and the salesman blamed everyone else for it, including me when he accused me of not know how to They didn't sell me the right part to charge my car and the salesman blamed everyone else for it, including me when he accused me of not know how to charge the car. Zero responsibility. I've tried to contact him and the dealership since and can't even get a response or callback. More

Prompt, knowledgeable and courteous service. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. More

Outstanding Customer Service Experience - 10/10 Stars! I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I am thrilled to give them a perfect 10/10 rating for their outstanding service. From the moment I reached out for assistance, the customer service representatives, in special William Rodriguez, were on point and displayed a remarkable level of professionalism and expertise. They demonstrated a genuine commitment to ensuring my needs were met promptly and efficiently. One aspect that truly impressed me was the value they provided for the services rendered. The cost for the service I required was reasonable and fair, considering the high quality of the service delivered. They offered transparent pricing, explained all the details, and answered all my queries patiently. Without hesitation, I highly recommend BMW's customer service to anyone seeking exceptional automotive assistance. More