Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.7
1,770 Reviews
Contact Dealership
View Awards

1450 Rockville Pike

Rockville, MD

20852

Directions

By Type

Showing 1,770 reviews

August 02, 2023

Exceptional service and extremely professional throughout the process. Didn’t feel like the typical vehicle purchase and wait around for several hours. Felt trusted when taking a vehicle to test drive and th More

by Will.bailey16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alwyn
Report | Print
Aug 07, 2023 -

BMW of Rockville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2023

Service was timely and my service rep was highly knowledgeable and professional. Thanks so much Joel for a great experience! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha at Rockville BMW
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us, Sue! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Service was professional. Good communication with customers, Provided the video of repair which was very useful. More

by jinsmaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Omar Pacheco
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Joel was very professional. Cost for repairs was much more than expected. First loaner I was given had problems and I had to return it and get another one. Marco was very resp More

by dpmurray25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Marco
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.

July 27, 2023

Tech support desk outstanding brought my car for service was done on time .Thanks again for the whole team More

by seifu_boku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jul 31, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2023

Jose Miranda was very professional and fast at getting our 2019 BMW X3 x drive 30i serviced. More

by Ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Ren, we're happy you found our staff so supportive during your experience here at BMW of Rockville. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

Friendly and efficient service. Good communication with customer centric approach. Also very knowledgeable. Thank you More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi Fred, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

Consultant knowledge of customer requirement. He also provided great customer services. I would recommend this service center to my friends and family. More

by j13j132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.

July 23, 2023

Service was professional and on time. Wheel rotation and alignment was accomplished….a bit pricey. More

by hhmmll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jul 26, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

July 21, 2023

Was shopping for one model and talking my expectations for performance and rides. Salesperson directed me to a different model more suited to my interests. I purchased it that afternoon. More

by afkonopka
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Report | Print
Jul 24, 2023 -

BMW of Rockville responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

1
...
29
30
31
...
177