BMW of Rockville

I'm very impressed with the service, and I like the way the service manager mr.Ali treated the customer. the service manager mr.Ali treated the customer. More

Do not trust the pre-owned salespeople at BMW of Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the s Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the salesperson to come in as soon as it was ready on a Saturday. Keep in mind that it’s a two-hour drive to BMW of Rockville, so it's not around the corner). I was told day of that the car was still not ready and would have to push my appointment to early to mid-next week. I was fine with that, but explained I worked a 9-5 and at best, I could get there after work. I had rescheduled for Wednesday of the following week after work for 6pm. I got a call at 4pm that day that another party was driving in from NJ to also look at the car, and I would have to beat them there to have a first look. At no point in any of our communications did they state that I did not have first right of refusal. I would have even put down a deposit to secure it. Nothing was ever mentioned in text, email, or on the phone. However, they really wanted me to come down there to see the car. Upon my arrival at the dealership, I was shocked to find that the other potential buyers were already test driving the car. The salespeople then instructed me to wait outside the preowned office, clearly intending for the other buyers to see me. They then proceeded to play us against each other, using me as a pawn in their sales strategy. It was a clear case of manipulation and I felt utterly used. These other buyers who drive from NJ were going to come back in the morning and give them a check. Unfortunately, since I was also there ready to make a deal, they couldn’t do that. It was after 5pm, and the banks were closed, so the only way they could buy the car was if they financed it right there on the spot. Interest rates for pre-owned cars were 9% this summer and you’d have to be pretty desperate to finance a car with rates that high AND take the hit to your credit score for a hard pull. But they did. So I drove back two hours empty-handed. The bottom line is that they had to overpay for the car and be put in a stressful situation they were not anticipating. Not to mention, they used me as bait, and the only winner was the dealership. When you think of your typical shady used car dealer, BMW of Rockville is a prime example of dishonesty and poor customer care... just to make a sale. More

Amazing customer service which made our multiple purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purc purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purchasing your next car at BMW of Rockville! More

They provided a fast and efficiency service to my car. And entire process was professional and transparent. The price is reasonable too. And entire process was professional and transparent. The price is reasonable too. More

5 stars very satisfied with the service, well trained people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution More

BMW of Rockville did not safe guard my transaction. Someone at BMW of Rockville stole my check and used it a second time. Someone at BMW of Rockville stole my check and used it a second time. More

Very satisfied with Suvin who did everything to make sure all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. More

I actually had a 7:30 a. m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the s m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the street to the BMW dealership. Upon arriving at BMW, I was greeted immediately in the service department. I thought I was just going to be able to make an appointment but within minutes, Juan Carlos (J.C.) Rodriguez, came over and asked me about what needed to be done. Since my vehicle was maintained at that location by the previous owner, J.C. knew the maintenance that needed to be done and also checked into the tie rod repair I needed as well. He also made me aware of the oil change special which I really appreciated. The same day my maintenance was taken care of and I had an estimate for the tie rod repair. It was such a great experience. BMW of Rockville will be my where I take my vehicle from now on and where I will purchase my next BMW. Thanks J.C.! More

Great motivation in encouraging first buyers to buy. The agent warmly welcomed me and built my confidence to buy the car. Car buying felt much easier at BMW of Rockville. The agent warmly welcomed me and built my confidence to buy the car. Car buying felt much easier at BMW of Rockville. More

I've leased several cars from Carlos at BMW or Rockville. The process is very straightforward and I always feel comfortable I'm getting the best value possible. The service provided by Jarred in every inst The process is very straightforward and I always feel comfortable I'm getting the best value possible. The service provided by Jarred in every instance is also exceptional. The entire sales and service experience is excellent which is why I continue to work with this dealership. More