BMW of Rockville

BMW of Rockville has been my go-to for service for the past 10 years. Always efficient, courteous, and professional service advisors and technicians. Jaime R. in the service department has been especially past 10 years. Always efficient, courteous, and professional service advisors and technicians. Jaime R. in the service department has been especially excellent. More

Efficient customer service. Knowledgeable, very friendly with easy process. Outstanding customer service experience at first visit. Knowledgeable, very friendly with easy process. Outstanding customer service experience at first visit. More

I dropped my vehicle for service the night before, and my assigned Service Advisor Zach S. called me the very next morning to confirm acceptance and gave me a detailed preview of the service. He then called assigned Service Advisor Zach S. called me the very next morning to confirm acceptance and gave me a detailed preview of the service. He then called a few hours later to give another update, recommending additional services for the vehicle. His detailed reasoning behind the services gave me the confidence to approve the work, as it is in the best interest and safety of myself and my vehicle. Upon checking out, Zach S was also very accommodating and personable, displaying great in-person customer service, which is still very important! I've been a customer at BMW of Rockville for 15+ years and that will continue to stay true because of employees like Zach S! More

I worked with Jarred in Service at the BMW Rockville location. He is always professional, polite and accommodating. location. He is always professional, polite and accommodating. More

I felt abandoned by the service consultant. I never saw him again after checking in. When the car was finished it was left just sitting in the garage area until I went out to see what was takin I never saw him again after checking in. When the car was finished it was left just sitting in the garage area until I went out to see what was taking so long. Then there was an excuse that the paperwork was not ready yet. My consultant was nowhere to be seen. A two hour ordinary service extended to 3 1/2 hours and would have gone further if I had not questioned the delay. More

I am really impressed by this dealership, both sales and maintenance. I got a flat tire and car ended up towed. I live about 45 minutes from the dealership and don't have another car. They paid my uber home maintenance. I got a flat tire and car ended up towed. I live about 45 minutes from the dealership and don't have another car. They paid my uber home and delivered my car to me the next day. Suvin and Zachary are great and kept me informed the whole way. More

Joel M Was great to work with got things done on time and kept me informed kept me informed More

I received great customer service from my service advisor. JC keep up the excellent work. advisor. JC keep up the excellent work. More

Great customer service. Eager to please. Got the problem fixed in a timely manner. Each time I’ve had my car serviced here all service reps have been terrific. Bought this c Eager to please. Got the problem fixed in a timely manner. Each time I’ve had my car serviced here all service reps have been terrific. Bought this car here in 2020. Highly recommend this dealership. More

My visit brought me in to BMW of Rockville with my prior BMW 335xi, after hearing what I needed to get done, I really didn't want to take a chance on an old car which had 106K+ miles, my service advisor dir BMW 335xi, after hearing what I needed to get done, I really didn't want to take a chance on an old car which had 106K+ miles, my service advisor directed me to Marshall(sales advisor) guy, his professionalism was exceptional, he showed me how appreciated he was to work with me on buying my new car. I can't begin to tell you how appreciated I was. I know the estimated 5-6 months delivery was an estimate. However, he made sure I was very pleased with my purchase, to find out my car came in 3 months sooner than the 5-6 months delivery. I was ecstatic with the news. Him sending my photos and video of my car, place a big smile on my face. Couldn't wait to return from vacation to view this beauty of a car M4, still to this day after only putting 255 miles from the day of delivery September 2nd, yes I am milking it no rush.. I am grateful and humbled by grace of God he made this possible. So yes, I recommend Marshall if you are in the shopping for a new BMW, he's the MAN!!! Thanks Marshall! More