BMW of Rockville

Jarrett Brown is great! He got me in right away for my brake repair and was very diligent about getting the issue diagnosed properly. We took a test drive and he even asked He got me in right away for my brake repair and was very diligent about getting the issue diagnosed properly. We took a test drive and he even asked their service foreman to take a test drive as well. He even arranged for my car to be cleaned and detailed when I picked it up. It looks like a brand new car! More

Bmw of Rockville has earned my trust and respect by being professional with great care for the costumers, on time service and care. I will always recommend them to my friends professional with great care for the costumers, on time service and care. I will always recommend them to my friends More

Jarred Brown was an awesome representative of the dealership clearly explaining what would be done to the car and how much it would cost. He also continually communicated with the customer throughout dealership clearly explaining what would be done to the car and how much it would cost. He also continually communicated with the customer throughout the servicing. More

As I was relocating from another country, there were several complications to resolve. I was lucky to meet Hwevin as a dealer who trustfully took care of everything! Overall service was excellent. several complications to resolve. I was lucky to meet Hwevin as a dealer who trustfully took care of everything! Overall service was excellent. More

The dealership was very nice. Tony and Paul were great to work with. Will be back. Tony and Paul were great to work with. Will be back. More

My service appointment was smooth and easy. Every thing was clearly explained. JC was awesome as always. Every thing was clearly explained. JC was awesome as always. More

Service length was about two hours, not including travel time to and from Northern Virginia. Totally surprised, that for FIRST time, was offered transportation back to home. Great !!! -limited waiting areas time to and from Northern Virginia. Totally surprised, that for FIRST time, was offered transportation back to home. Great !!! -limited waiting areas in dealership, and few places around to get a bite. More

Very welcoming and accommodating from the moment we walked in. The facility is immaculate and bright. walked in. The facility is immaculate and bright. More

I brought my iX to BMW of Rockville to change a flat tire. I left the vehicle overnight and first thing next morning, Zach in the Service Dept contacted me, said they had the tire in stock, and it would tire. I left the vehicle overnight and first thing next morning, Zach in the Service Dept contacted me, said they had the tire in stock, and it would be ready by 10:30. I received text messages keeping me informed of the status and the car was ready at the time promised. The mechanic also sent me a video showing the new tire and included comments on the tread depth and disc pad thickness of all 4 wheels. More

Though it was frustrating to come back several times about every month it seemed, Eric was very welcoming, kind and accommodating. He clearly explained everything and took all my questions and concerne about every month it seemed, Eric was very welcoming, kind and accommodating. He clearly explained everything and took all my questions and concerned swiftly and seriously. I'll always attempt to work with Eric if/when I need to bring my car in (hopefully not for some time after this). Thanks Eric! More