BMW of Rockville

5 stars very satisfied with the service, well trained people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution More

BMW of Rockville did not safe guard my transaction. Someone at BMW of Rockville stole my check and used it a second time. Someone at BMW of Rockville stole my check and used it a second time. More

Very satisfied with Suvin who did everything to make sure all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. More

I actually had a 7:30 a. m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the s m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the street to the BMW dealership. Upon arriving at BMW, I was greeted immediately in the service department. I thought I was just going to be able to make an appointment but within minutes, Juan Carlos (J.C.) Rodriguez, came over and asked me about what needed to be done. Since my vehicle was maintained at that location by the previous owner, J.C. knew the maintenance that needed to be done and also checked into the tie rod repair I needed as well. He also made me aware of the oil change special which I really appreciated. The same day my maintenance was taken care of and I had an estimate for the tie rod repair. It was such a great experience. BMW of Rockville will be my where I take my vehicle from now on and where I will purchase my next BMW. Thanks J.C.! More

Great motivation in encouraging first buyers to buy. The agent warmly welcomed me and built my confidence to buy the car. Car buying felt much easier at BMW of Rockville. The agent warmly welcomed me and built my confidence to buy the car. Car buying felt much easier at BMW of Rockville. More

I've leased several cars from Carlos at BMW or Rockville. The process is very straightforward and I always feel comfortable I'm getting the best value possible. The service provided by Jarred in every inst The process is very straightforward and I always feel comfortable I'm getting the best value possible. The service provided by Jarred in every instance is also exceptional. The entire sales and service experience is excellent which is why I continue to work with this dealership. More

A wonderful experience from initial contact to the final purchase and delivery. The entire sales team addressed my questions with professionalism and confidence, the floor salesperson provided videos of veh purchase and delivery. The entire sales team addressed my questions with professionalism and confidence, the floor salesperson provided videos of vehicles of personnel interest and the dealership staff maintained an exceptionally positive environment! Of special note was the facility cleanliest, it was truly appreciated! More

I was put in touch with this dealership via AutoNation’s website that buys cars (similar to Carmax). I was contacted by Dylan Strauss the Vehicle Acquisition Manager. Long story short, we agreed via email website that buys cars (similar to Carmax). I was contacted by Dylan Strauss the Vehicle Acquisition Manager. Long story short, we agreed via email that he would give us 20k for our car, for which I sent him all the info and pictures (but subject to in person inspection of course). He wrote me that he would be in touch to schedule an appointment for a mutually agreeable date and time. That didn’t happen. So I contacted him again. His response was that now he couldn’t buy the car without a trade. Whoa! Where did come from? He knew that no trade was involved as I told him that! So I called him on the fact that he was now changing the deal unilaterally. So what does Mr. Strauss do? He ghosts me!!! Mr. Classy - not! Professional- definitely not!! Stay away! Not an honest dealership! More

BMW of Rockville delivers great customer service. Will is awesome and did a good job following up and getting our car repaired ASAP. I highly recommended BMW of Rockville! Thank you! Will is awesome and did a good job following up and getting our car repaired ASAP. I highly recommended BMW of Rockville! Thank you! More

Great service and not a long wait! The team took good care of my IX. Glad to be a repeat customer. The team took good care of my IX. Glad to be a repeat customer. More