BMW of Rockville

If I could give this dealership zero stars, I would. I went in a month ago to trade in my Accord and purchase a used Acura. I initially worked with Vicky, but after we couldn’t agree on trade-in numbers I went in a month ago to trade in my Accord and purchase a used Acura. I initially worked with Vicky, but after we couldn’t agree on trade-in numbers, I left. I returned a week later hoping we could make a deal. I went through financing with Aaron and left a deposit while waiting for documents to be overnighted to my co-signer (who couldn’t be there in person). That’s when everything fell apart. I was explicitly told the paperwork would be overnighted to my co-signer, who would sign at a nearby dealership and return the docs to BMW of Rockville. For over a week, I kept checking in daily with my co-signer, and Vicky kept texting me asking if the documents had arrived — as if they had already been sent. Only after a week of back-and-forth did Vicky finally call to say they were mailing it that day. So it turns out the documents were never sent in the first place. Why ask for the co-signer’s address if they weren’t going to send anything? Why keep checking on something they knew hadn’t been mailed? It was misleading and incredibly frustrating. I emailed both Vicky and Aaron to express my concerns. Vicky responded with an unnecessarily rude and confrontational message, which made me uncomfortable continuing to work with her. Aaron, to his credit, was more understanding and tried to make it right — but by then, the car had been sold out from under me, despite signing all paperwork and Aaron telling me the car was mine. At that point, I walked away from the deal altogether. The customer service was absolutely unacceptable. Now, a month later, I’m still waiting on the return of my Accord’s title. I’m out of town, have left voicemails for the managers — and no one is getting back to me. It’s clear they’ve written me off simply because I didn’t buy a $100K BMW. This dealership lacks professionalism from the top down, and the managers have set a terrible tone for the staff. Avoid this place at all costs. They do not value your time, money, or trust. More

Jake did a great job coordinating my visit. This was my first service since buying my vehicle a year ago and he made the whole experience easy. This was my first service since buying my vehicle a year ago and he made the whole experience easy. More

My experience was excellent. I don't respond to these surveys often, but my experience and services were both timely and enjoyable. My technition Jaun (JC) Rodrigez was very pr I don't respond to these surveys often, but my experience and services were both timely and enjoyable. My technition Jaun (JC) Rodrigez was very professional and very accomidating. Top notch FIVE star. Thank you! More

Knowledgeable, honest, efficient and friendly service from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged t from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged transportation to and from my home while the work was underway. He kept me posted, and returned my car sparkling clean. Can’t say enough good things. More

JC is the best! He was so kind and helpful during the servicing and afterwards. He was so kind and helpful during the servicing and afterwards. More

Great customer service, picked up and return car in time, did not ask annoying questions. Completed all of my requests and answered questions. did not ask annoying questions. Completed all of my requests and answered questions. More

BMW of Rockville was very professional and helpful as we decided which BMW best suited our needs. Stephen Slater was fantastic throughout the process and made the experience very painless. I would recomme decided which BMW best suited our needs. Stephen Slater was fantastic throughout the process and made the experience very painless. I would recommend to my family and friends to consider BMW of Rockville for their next vehicle. More

We have a vintage car and Omar at BMW of Rockville was able to locate the required parts and ensure a proper fix of the problem. Thanks, able to locate the required parts and ensure a proper fix of the problem. Thanks, More

JC is always kind and professional and he got me in and out with a minimum of fuss. Explained the recall clearly as well. out with a minimum of fuss. Explained the recall clearly as well. More

"Exceptional Service Manager at BMW of Rockville – Scott Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked i Cascone!" I cannot speak highly enough about the outstanding service I received from Scott Cascone at BMW of Rockville. From the moment I walked in, Scott made the entire experience seamless, stress-free, and enjoyable. His professionalism, expertise, and genuine care for customers set him apart from any other service manager I’ve ever worked with. Scott took the time to thoroughly explain everything about my vehicle’s service, ensuring I was informed every step of the way. He went above and beyond to accommodate my schedule and address all my concerns with patience and transparency. It was evident that Scott is deeply passionate about his work and dedicated to providing top-notch customer service. Not only did my car leave the service center in impeccable condition, but I also left feeling confident and valued as a customer. Scott truly sets the standard for excellence in the automotive industry, and I wouldn’t trust my BMW with anyone else. If you’re looking for a service manager who is knowledgeable, attentive, and genuinely invested in your satisfaction, look no further than Scott Cascone at BMW of Rockville. He’s earned a customer for life, and I highly recommend him to anyone in need of exceptional care for their vehicle! More