BMW of Rockville

Please be aware of this dealership. Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging for service that is not needed when replacing a key fob AND THAT NO OTHER DEALERSHIP IN THE DMV CHARGES WHEN REPLACING A KEYFOB. Since they a dealership that sells high end cars im sure they figured you as a customer can afford it and won't question additional charges. Do you homework before you purchase your car or get it service there. Don't get your hard earned money riped off. More

My sales consultant Alex Sellouk was very professional and helped me to decide on the right car with great price. Thank you. Plus he bought lunch!!! and helped me to decide on the right car with great price. Thank you. Plus he bought lunch!!! More

This was our first time doing business with BMW of Rockville, and we were very pleased. Both sales and financial staff were very attentive and courteous. And when the desired outside/inside color co Rockville, and we were very pleased. Both sales and financial staff were very attentive and courteous. And when the desired outside/inside color combination was not available on the lot, they found us one from another BMW dealership. Communication was very clear. More

I'm very impressed with the service, and I like the way the service manager mr.Ali treated the customer. the service manager mr.Ali treated the customer. More

Do not trust the pre-owned salespeople at BMW of Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the s Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the salesperson to come in as soon as it was ready on a Saturday. Keep in mind that it’s a two-hour drive to BMW of Rockville, so it's not around the corner). I was told day of that the car was still not ready and would have to push my appointment to early to mid-next week. I was fine with that, but explained I worked a 9-5 and at best, I could get there after work. I had rescheduled for Wednesday of the following week after work for 6pm. I got a call at 4pm that day that another party was driving in from NJ to also look at the car, and I would have to beat them there to have a first look. At no point in any of our communications did they state that I did not have first right of refusal. I would have even put down a deposit to secure it. Nothing was ever mentioned in text, email, or on the phone. However, they really wanted me to come down there to see the car. Upon my arrival at the dealership, I was shocked to find that the other potential buyers were already test driving the car. The salespeople then instructed me to wait outside the preowned office, clearly intending for the other buyers to see me. They then proceeded to play us against each other, using me as a pawn in their sales strategy. It was a clear case of manipulation and I felt utterly used. These other buyers who drive from NJ were going to come back in the morning and give them a check. Unfortunately, since I was also there ready to make a deal, they couldn’t do that. It was after 5pm, and the banks were closed, so the only way they could buy the car was if they financed it right there on the spot. Interest rates for pre-owned cars were 9% this summer and you’d have to be pretty desperate to finance a car with rates that high AND take the hit to your credit score for a hard pull. But they did. So I drove back two hours empty-handed. The bottom line is that they had to overpay for the car and be put in a stressful situation they were not anticipating. Not to mention, they used me as bait, and the only winner was the dealership. When you think of your typical shady used car dealer, BMW of Rockville is a prime example of dishonesty and poor customer care... just to make a sale. More

Amazing customer service which made our multiple purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purc purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purchasing your next car at BMW of Rockville! More

They provided a fast and efficiency service to my car. And entire process was professional and transparent. The price is reasonable too. And entire process was professional and transparent. The price is reasonable too. More

5 stars very satisfied with the service, well trained people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution More

BMW of Rockville did not safe guard my transaction. Someone at BMW of Rockville stole my check and used it a second time. Someone at BMW of Rockville stole my check and used it a second time. More

Very satisfied with Suvin who did everything to make sure all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. all our questions were answered. We were very pleased with his professional behavior. The finance department was very efficient also. More