BMW of Rockville

I recently brought my car to BMW of Rockville for service. The service itself was fine, but my experience with the service advisor was extremely disappointing. There is a recall on my vehicle rela service. The service itself was fine, but my experience with the service advisor was extremely disappointing. There is a recall on my vehicle related to the brakes that requires a two-to-three-day repair. When I asked about a loaner car, the advisor repeatedly told me he “couldn’t guarantee one.” I explained that I’m a Realtor and rely heavily on my car for work, but instead of showing any effort to help, he became defensive and dismissive. At one point, he told me that BMW only provides a loaner “if it’s our fault.” When I reminded him that a recall is BMW’s responsibility, his response was, “You’re the one who bought a BMW,” as if it were my fault for purchasing their product. He even suggested I should “have my assistant drive me around or hire a driver.” That’s not only unprofessional but completely unacceptable customer service. I don’t expect special treatment—just fairness and respect. A recall is not a customer’s fault, and brushing it off with sarcastic remarks is not how a luxury brand should treat its clients. BMW is a premium brand, and part of the reason people choose it is for the service experience. This was the exact opposite. I hope management takes feedback like this seriously, because comments like “you bought a BMW, so it’s your problem” are unacceptable from any employee representing the brand. More

Had an exceptional experience with Joel. He was always professional and tried to understand what was important to me as the customer. Once I texted Joel late in the evening, and he got back He was always professional and tried to understand what was important to me as the customer. Once I texted Joel late in the evening, and he got back to me within a few minutes. Ultimately, when I arrived at the showroom, he offered to show me the vehicle I was interested in and took time to get me comfortable with all the features. Once we got to the numbers and financials, there no pressure from either Joel or Steve. They encouraged me to make sure I was excited about the vehicle and then focus on the numbers. It was great advice. I was driving away in my first EV super excited and very happy with my overall experience. More

The BMW service center is outstanding. The facility is clean, modern, and very comfortable, with a great lounge to relax in while waiting. They also provide loaner cars, which makes schedu The facility is clean, modern, and very comfortable, with a great lounge to relax in while waiting. They also provide loaner cars, which makes scheduling service incredibly convenient. On top of that, the entire team is professional and helpful. Special thanks to my service advisor, Jarred, who went above and beyond to diagnose my vehicle’s issue and explain everything in detail. Top-notch experience all around. More

William provided excellent customer service and professionalism! Great experience! I appreciate being provided with an Uber so I could get things done while my car was being serviced. professionalism! Great experience! I appreciate being provided with an Uber so I could get things done while my car was being serviced. More

I had an excellent experience purchasing my used car from BMW of Rockville. The process was quick and stress free. Brian and Anton were very thorough and knowledgeable. The BMW 4-Series I purchased was in pe BMW of Rockville. The process was quick and stress free. Brian and Anton were very thorough and knowledgeable. The BMW 4-Series I purchased was in perfect condition and I was in and out of the dealership in under 1.5 hours! More

Excellent experience with Jonathan, he answered all my questions, the service was completed early and the car is running like new. questions, the service was completed early and the car is running like new. More

I enjoyed the relaxed professionalism of Nicholas throughout the decisional and purchase process. His honesty was genuine and appreciated. Their attention to detail and willingness to revisit buyer c throughout the decisional and purchase process. His honesty was genuine and appreciated. Their attention to detail and willingness to revisit buyer concerns once out the door is ongoing and highly commendable. I couldn’t be more satisfied! More

The dealership was extremely professional and responsive. I was pleased with the whole experience there. I was pleased with the whole experience there. More

My Sales Associate, NeKeya Brown, was knowledgeable and not very pleasant. She was not pushy, which would have turned me off. Instead she answered every question and, after I made my decision, she facilita not very pleasant. She was not pushy, which would have turned me off. Instead she answered every question and, after I made my decision, she facilitated my taking possession of the vehicle at the BMW Performance Center. I would work with her again without hesitation. Also met the sales manager who made it a point to introduce himself and thank me for my business. Great buying experience. More

I had a great experience at the BMW Rockville. Mr. Omar was fantastic and very knowledgeable and professional. He explained to me what was necessary and made the whole process very easy and smooth Mr. Omar was fantastic and very knowledgeable and professional. He explained to me what was necessary and made the whole process very easy and smooth. I really appreciate the service and all the other things that I requested to be done on my car. Thank you so much! More