BMW of Rockville

• The vehicle looks great, possibly even better then when • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior manag • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior management folks dropped the ball on. • When I arrived at the dealership I was met by a service advisor who inspected the vehicle and escorted me to his desk. I believe his name was Nate. He was courteous and professional. • I believe the elimination of the color coded team concept is a good idea. As luck would have it under the old system you could walk in behind 4 other “green” customers and be waiting for a while. Allowing the customer to speak to a particular advisor is a good compromise for customers with an established relationship with a service advisor. • Picking up my loaner vehicle was pleasant and uneventful. Having a BMW loaner is a nice touch. • I was contacted by Rockville BMW around 2:10 pm that my vehicle was ready. More

Roxanne was very professional and got me a great price. She was a pleasure to work with and I would recommend her to everyone in the market for a new BMW. She was a pleasure to work with and I would recommend her to everyone in the market for a new BMW. More

We had bought multiple cars from Mike Mills and as usual his service was incredible. He is highly recommended. One aside, this time we were charges a service charge and a charge for gasoline, this had n his service was incredible. He is highly recommended. One aside, this time we were charges a service charge and a charge for gasoline, this had never happended when we were dealing with VOB. More

Very impressed with this dealership; clean, sleek showroom; salesman (Alberto) was extremely knowledgeable and willing to spend quality time with us to answer all questions; Kenny was informative and showroom; salesman (Alberto) was extremely knowledgeable and willing to spend quality time with us to answer all questions; Kenny was informative and very professional. We would definitely recommend this dealership to others. We own five cars right now, and by far, our (almost new) 2011 BMW is the favorite! More

I give BMW of Rockville a high rating due to their customer service. As soon as you walk in the door multiple eyes come upon you and assistance comes instantly after. customer service. As soon as you walk in the door multiple eyes come upon you and assistance comes instantly after. More

Showroom is pristine. Everyone was friendly. Formerly VOB under new ownership - still in transition but everything seems to be on the right track. Hope to return in future? VOB under new ownership - still in transition but everything seems to be on the right track. Hope to return in future? More

I just bought a 2009 650i convertible with 11k miles. I had an excellent experience with everyone I contacted at BMW of Rockville. Alberto (with 17 years experience) was very knowledgeable about the car, had an excellent experience with everyone I contacted at BMW of Rockville. Alberto (with 17 years experience) was very knowledgeable about the car, Kenny was helpful in assisting me in making choices re financing and coverage for extended warranty and wheels and tires (necessary in downtown DC with its potholes), and Elias was responsive to any questions I might have. I have no reservations in recommending the dealership. More

This is my second purchase at this dealership. I had a good experience. I was able to get the car I wanted. The only option I didn't get was the black/red interior, and I'm okay with that because it seems good experience. I was able to get the car I wanted. The only option I didn't get was the black/red interior, and I'm okay with that because it seems to be pretty rare on non-ordered vehicles. I thought I got a pretty good deal on my lease. All in all, I can't complain about any aspect of the purchase. Roxanne was responsive and able to obtain answers for all of my questions. I contrast this to my experience at Alexandria Audi, where the salesperson seemed uninterested in even looking for the car I wanted, in selling me anything else, or providing anything remotely resembling customer service. When my lease is up in 2015, I will probably be going back to Rockville to buy my next vehicle. More

The sole reason I came back to VOB BMW is because of Jay Forston, and his outstanding customer service. He sold me my previous BMW (X5) and I was truly upset when he had transfered to a different office in Forston, and his outstanding customer service. He sold me my previous BMW (X5) and I was truly upset when he had transfered to a different office in California. However, he came back to the Rockville area and was able to assist me in finding a new car. There are several sales people who have made me feel unwelcomed and unwanted, which is unfortunate because they are only missing out on a sale. With that being said, if it wasn't for Jay's graciousness and willingness to find me exactly what I was looking for, I would have never returned to BMW as a customer again. He has the patience of a saint, and his knowledge of his company's products is outstanding. I wanted to make sure that someone was aware of the excellent service he provides to all of his clients, and also, how he continually follows up with his clients. Because of Jay, I will remain a happy BMW of Rockville customer. Thank you for your time. More

The new showroom looks great. We recently bought our 2012 X5 there. Tony is one of their best sales people. Their price was a little higher than others, but the customer service is great. X5 there. Tony is one of their best sales people. Their price was a little higher than others, but the customer service is great. More