BMW of Rockville

I've bought many new cars over the years and can say with confidence that Alberto Zamorano is among the best sales representatives in the luxury car business. He is highly experienced and a consummate profe confidence that Alberto Zamorano is among the best sales representatives in the luxury car business. He is highly experienced and a consummate professional, with strong communication skills and deep product knowledge. Mr. Zamorano worked hard (and smart) to meet our very specific requirements for a new BMW. In one afternoon, he helped us find the exact vehicle we wanted and buy it at a competitive price. What really sets Mr. Zamorano apart is his customer focus. He succeeded with us because he was highly respectful, patient, and attentive to our needs. Our experience at the dealership was as efficient and pleasant as any new car purchase can be, largely due to Mr. Zamorano. We had called ahead about a specific vehicle in the dealer's inventory and when we arrived the vehicle had been pulled up to the curb, with Mr. Zamorano ready to give us a demonstration. We didn't like the color of that vehicle and Mr. Zamorano enthusiastically devoted over an hour searching the inventory to find a car meeting all of our specifications. At one point, he made several calls to research whether all season tires could be fitted onto the sport wheels of one vehicle we liked, and when we learned that this could not be done he forged ahead to identify other options. Once we found a car that met all of our needs, Mr. Zamorano was low key and respectful when we discussed pricing our trade-in and the new car. At no time did he resort to high-pressure or a sales pitch. He helped us work with the manager to arrive at a fair discount. Overall, I give BMW of Rockville very high marks for the new car sales experience. The showroom is very comfortable. They had more inventory than other local dealers, which was key to our finding a suitable vehicle. The price we paid was in line with KBB and other market information. And our sales rep was as good as it gets. More

Ms. Roch and the rest of the personnel of this dealership was exceptional. Friendly and without pressure with competitive pricing, without haggling...that is what will make me go back again. was exceptional. Friendly and without pressure with competitive pricing, without haggling...that is what will make me go back again. More

if you are looking for a new BMW and want to be treated with respect and consideration, look no further than Ms. Roxanne Roche. I have purchased three cars from her and each experience has been terrific. G with respect and consideration, look no further than Ms. Roxanne Roche. I have purchased three cars from her and each experience has been terrific. Good value, great service, and terrific follow up after the sale. She is a pro. Anyone looking to buy/lease a car should call Roxanne first! More

I was looking for a low mileage used X3 that was no more than two years old. My mechanic recommended that I see Roxanne. She spoke with me prior to our appointment and had the vehicles ready for me to see than two years old. My mechanic recommended that I see Roxanne. She spoke with me prior to our appointment and had the vehicles ready for me to see when I arrived. I felt no pressure during the sales process. Roxanne brought in all of the right people to answer my questions about the entire process. The finance manager also spent a lot of time explaining the options available and once again at no time did I feel pressure to purchase any additional options. Everyone I came in contact with wanted to make sure I was pleased with my purchase and they were very accommodating to ensure this was the outcome. More

Roxanne was a great salesperson - patient, knowledgeable and responsive. It took me over a year to make my final decision on a purchase, and Roxanne hung in there with me the whole way. She never rushed m and responsive. It took me over a year to make my final decision on a purchase, and Roxanne hung in there with me the whole way. She never rushed me and was always responsive to my questions. I love the car and I appreciate that all the suprises were good ones! Thanks Roxanne! More

I love the car and the exceptional service I received at BMW of Rockville. Mike Zheng was a pleasure to work with, He is very knowledgeable, accommodating, courteous, professional during and after the proce BMW of Rockville. Mike Zheng was a pleasure to work with, He is very knowledgeable, accommodating, courteous, professional during and after the process as a sales advisor. Your facility is top notch and my experience so far has been Outstanding. As I engage more with BMW of Rockville for follow up and any service, I certainly hope I can rate the car and experience 5 Diamond Star & truly exceptional! More

Mr. David Engel was my sale associate. He went the extra mile to provide customer service. If anyone is looking for a BMW, I highly recommend you get in touch with him at BMW of Rockville. This is by far th mile to provide customer service. If anyone is looking for a BMW, I highly recommend you get in touch with him at BMW of Rockville. This is by far the best BMW dealer in the DC metro area. I was satisfied with the outcome More

Roxanne was very friendly and responsive, and she went the extra length to make sure we had a successful transaction. She found the exact car we wanted and did so in a timely manner. I would highly recomm the extra length to make sure we had a successful transaction. She found the exact car we wanted and did so in a timely manner. I would highly recommend her for anyone looking for a new BMW. More

Body Shop did an amazing job. The paint is great. All Body Shop did an amazing job. The paint is great. All part were authentic BMW parts. There were no short cuts. Would definitely recommend them. Body Shop did an amazing job. The paint is great. All part were authentic BMW parts. There were no short cuts. Would definitely recommend them. More

I am really pissed off by their service department. They obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at se obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at service department this morning and I am writing it for people to know who they are dealing with. I have two BMW’s one of them is 2009 328XI and the other one is 2007 BMW X5 which I bought from BMW of Annapolis. If you care about your car/your money, stay away from BMW of Rockville. My 2009 BMW is still under factory warrantee but they tried to charge me $135 for battery diagnostic check which it should be free. I had to fight for it and finally I ended up not paying but I lost one day at work. NOT FAIR They also tried to charge me $435 for battery replacement (AGAIN it should be free with my factory warrantee). I ended up getting my car and leave the mean supervisor. After 2 days, they finally returned my car dirty (outside and inside with oil marks on my tan carpet and they tried to cover it with my rubber floor-mat). They left the battery cover open in my trunk and one of my tire caps were missing. I called my service advisor and asked him to put everything back together and find my missing tire cap. This afternoon, I took the same car to BMW of Silver Spring and 2 hours later they called me and changed my battery for free (under my factory warrantee). Shouldn't all BMW service departments be the same? I guess not! More