BMW of Rockville

I love the car and the exceptional service I received at BMW of Rockville. Mike Zheng was a pleasure to work with, He is very knowledgeable, accommodating, courteous, professional during and after the proce BMW of Rockville. Mike Zheng was a pleasure to work with, He is very knowledgeable, accommodating, courteous, professional during and after the process as a sales advisor. Your facility is top notch and my experience so far has been Outstanding. As I engage more with BMW of Rockville for follow up and any service, I certainly hope I can rate the car and experience 5 Diamond Star & truly exceptional! More

Mr. David Engel was my sale associate. He went the extra mile to provide customer service. If anyone is looking for a BMW, I highly recommend you get in touch with him at BMW of Rockville. This is by far th mile to provide customer service. If anyone is looking for a BMW, I highly recommend you get in touch with him at BMW of Rockville. This is by far the best BMW dealer in the DC metro area. I was satisfied with the outcome More

Roxanne was very friendly and responsive, and she went the extra length to make sure we had a successful transaction. She found the exact car we wanted and did so in a timely manner. I would highly recomm the extra length to make sure we had a successful transaction. She found the exact car we wanted and did so in a timely manner. I would highly recommend her for anyone looking for a new BMW. More

Body Shop did an amazing job. The paint is great. All Body Shop did an amazing job. The paint is great. All part were authentic BMW parts. There were no short cuts. Would definitely recommend them. Body Shop did an amazing job. The paint is great. All part were authentic BMW parts. There were no short cuts. Would definitely recommend them. More

I am really pissed off by their service department. They obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at se obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at service department this morning and I am writing it for people to know who they are dealing with. I have two BMW’s one of them is 2009 328XI and the other one is 2007 BMW X5 which I bought from BMW of Annapolis. If you care about your car/your money, stay away from BMW of Rockville. My 2009 BMW is still under factory warrantee but they tried to charge me $135 for battery diagnostic check which it should be free. I had to fight for it and finally I ended up not paying but I lost one day at work. NOT FAIR They also tried to charge me $435 for battery replacement (AGAIN it should be free with my factory warrantee). I ended up getting my car and leave the mean supervisor. After 2 days, they finally returned my car dirty (outside and inside with oil marks on my tan carpet and they tried to cover it with my rubber floor-mat). They left the battery cover open in my trunk and one of my tire caps were missing. I called my service advisor and asked him to put everything back together and find my missing tire cap. This afternoon, I took the same car to BMW of Silver Spring and 2 hours later they called me and changed my battery for free (under my factory warrantee). Shouldn't all BMW service departments be the same? I guess not! More

My experience at BMW of Rockville was terrific. Tony guided me through the process very smoothly and helped buy the car I wanted. He suggested a few options that helped me along the way and -at the end guided me through the process very smoothly and helped buy the car I wanted. He suggested a few options that helped me along the way and -at the end of the day- worked on my favor. Thank you Tony for helping me buy my first beemer... I am enjoying it every minute! More

Arthur Petrosyan is a no-pressure man who really understands the wants of the customer and can properly address those. He is extremely friendly and follows up with us through the ownership to make understands the wants of the customer and can properly address those. He is extremely friendly and follows up with us through the ownership to make sure everything is to our liking. He has gone out of his way to show me new models even after his working day is over. I pride myself on being very knowledgable about BMW's past/present/future cars, technology, specifics, etc. and Arthur Petrosyan has AMAZED me with his knowledge of the cars as well. On par if not beyond what I know.. FAR beyond that of a normal car salesman. We exclusively deal with ARTHUR PETROSYAN and have suggested him to many friends of ours who are looking for BMW's. This is the man you want to take care of your next BMW purchase. Thanks a lot Arthur.... More

After negotiating the price for our 2013 335, we decided to go with BMW of Rockville. The emails were responsive and very friendly while they were trying to win our business. Once we signed the contract, al to go with BMW of Rockville. The emails were responsive and very friendly while they were trying to win our business. Once we signed the contract, all bets were off. Our salesperson, Alberto Zamorano, hurried us through our paperwork, not taking the time to walk us through anything. Luckily, we had done our research and came prepared with questions. We had never bought a BMW before and did not know about the allocation system and how that would impact timing, nor was it explained to us. We were told that we would get our production number no later than 2 weeks from when our order was placed. We emailed a week out. Nothing. We emailed again 2 weeks out- 2 days later, still no response. The only thing that has happened in a timely fashion was the cashing of our down payment on this car. We finally had to call the sales manager directly to get a production number and a response. When we initially came in to order the car, we had informed Zamorano that we had a pre-approval letter from BoA for our loan and that as an approved dealer, they would need that paperwork. He told us that we would have to handle the paperwork and coordinate with BoA once we got the VIN number. All incorrect information, as we later confirmed with BoA that the DEALER handles that for us. He completely misinformed us of how this should be handled. We again had to call the finance department at this awful dealership directly to get this process started. No help from Zamorano at all. We shared the letter via email with Hannah and followed up the day before our letter was set to expire to ensure that our paperwork was underway and that our rate was locked in with BoA. She never responded to our email, nor did she respond to the 2 voicemails we left. We finally had to call BMW North America to get answers. Our sales associate, Alberto Zamorano, and our finance contact, Hannah, have BOTH been unresponsive to our requests for information and have given us misinformation. This has been the worst customer service experience we’ve experienced to date at any car dealership. The complete shadiness and utter lack of response once the money was in hand is completely unacceptable. I highly encourage you to visit any of the other 10 or so BMW dealers in Maryland (or VA for that matter) if you are interested in buying a car. This experience has made us wish that we had gone with the Mercedes instead and worked with the Silver Spring Mercedes dealership – much more accommodating and responsive by FAR. More

I had a wonderful service experience. Roaxanne was great in making me feel confortable and as family. I am a repeat customr at this location and appreciated the way I have been treated over the years. in making me feel confortable and as family. I am a repeat customr at this location and appreciated the way I have been treated over the years. More

Roxanne Roch at BMW of Rockville (formerly VOB BMW) did an excellent job helping me purchase my first BMW. After doing months of research, she did an excellent job in answering my millions of questions. an excellent job helping me purchase my first BMW. After doing months of research, she did an excellent job in answering my millions of questions. Each of which, she was very knowledgeable about and was able to answer in detail. If she wasn't, she could easily find someone who did know the answer (ie - warranty questions, etc.) I have visited a number of other dealerships in the Metro DC area, and have experienced a number of salesmen who came off as the stereotypical, "pushy" car salesmen. But, not Roxanne. She was very understanding and not pushy at all. Once I purchased the car, she made sure I understood exactly what each button did in my new car (and BMWs have alot of buttons!!) All in all, my first BMW purchasing experience was great and I couldn't have had a better client advisor to work with. I would absolutely recommend BMW of Rockville and Roxanne to anyone looking to purchase a new or used car. More