BMW of Rockville

This review was deleted for some reason. So I decided to post it once again because I believe it needs to be seen. Every word of this review is honest and true from a real customer that gave them more than post it once again because I believe it needs to be seen. Every word of this review is honest and true from a real customer that gave them more than enough chances to make us happy. This dealership's new name and ownership doesn't necessarily change their old habits. Strike#1: Went there to buy a new 335i Coupe. Because of their small and always filled parking lot, (with company cars no doubt), I parked next door (in the lot of a permanently closed store) in plain view of the sales team. Yet no one at the dealership said a word! Nowhere was there a simple small sign warning Rockville BMW customers not to park over there. Then they watched as my car was towed away and still they said nothing as I was busy working with my sales agent out of sight of what was going on. Thanks guys... $145.00 towing fee. Strike #2: Returned and test drove the new 2012 3 Series. My new agent promised to do a search for a specific model which progressed. We exchanged calls and e-mails, but then nothing. All future calls and e-mails went unanswered. A direct call to the sales switchboard placed me in his voice mailbox once again. Unfortunately no one there knew that he was fired several days earlier. No one there cared enough to review his voice mail box and/or follow-up with his clients he was working with! The car we were working on was sold to someone else. Strike #3: Called back a week later and spoke with yet another sales agent. I sent him the model and the configurations we were interested in. His initial search came up with just one car. I explained that a recent search I did on the Cars .com website had come up with more than a dozen cars in the region! He immediately grew upset with me, rude and agitated that I overrode his efforts... or something? So I kept my cool, asked him to repeat his search, which I'm sure he did, but my wife and I eventually decided not to give this troubled renamed dealership, that's obviously getting off on the wrong foot, our business. Three strikes and way too many bad Omens for us. We ended up over at Mercedes Benz, where we were treated with respect and the car we wanted... and plenty of onsite parking as well! More

BMW of Rockville gave me one of the greatest car buying experience so far. I met Arthur Petrosyan and he was able to assist in a professional manner. He list to all my needs and was able to help me pick th experience so far. I met Arthur Petrosyan and he was able to assist in a professional manner. He list to all my needs and was able to help me pick the right car for. The process was quick and easy. I was out of the lot with in an hour of finding my car.I have been very happy with my purchase and the attention and follow-up that I have received from Arthur. I would recommend this dealer and Arthur to anyone. More

I recently leased my 6th car from VOB and I have worked with Tony Yazdi for each one. As always, he was the ultimate professional and a pleasure to work with, even communicating with me on his days off to with Tony Yazdi for each one. As always, he was the ultimate professional and a pleasure to work with, even communicating with me on his days off to provide updates when my car was en route from the factory. I have in the past and will continue to refer friends to Tony. More

Very satisfied with the dealership and with the sales professional I worked with, Roxanne Roch. Knew a lot about the cars, not pushy at all, presented me with various alternatives, and took the time to e professional I worked with, Roxanne Roch. Knew a lot about the cars, not pushy at all, presented me with various alternatives, and took the time to explain everything in detail, show me the operation of all the car's systems, and answer all of my questions. Roxanne made what can be a stressful and often distasteful experience--buying a car--into a very comfortable, informative and low-key experience. Also, her follow up after the sale--calling to ask if everything was OK, bringing license tags to me, etc. was great! More

I just purchased a new BMW from BMW of Rockville. I had a great experience and got a fantastic price. From the moment I stepped on to the lot there was NO pushy sales person in my face. They just wanted me t great experience and got a fantastic price. From the moment I stepped on to the lot there was NO pushy sales person in my face. They just wanted me to find the best BMW. I dealt with Arthur and he did a great job.I would buy from BWM of Rockville in future without a doubt.Will also recommend my friends and family to work with him.My entire experience was fantastic. This was my first BMW and will not be my last. I will be buying BMW's from this dealership until the day I can't drive anymore, period. More

Jeff Doss and the service team at BMW of Rockville are an exceptional group to work with and offer the quality-driven expertise and trusted service I rely upon. Jeff Doss in particular has consistently gone exceptional group to work with and offer the quality-driven expertise and trusted service I rely upon. Jeff Doss in particular has consistently gone the extra mile on many occasions to ensure I am well informed, has oftentimes provided best value recommendations, pays attention to the details such a quick turnaround loaner car arrangements and ensuring that my car is both washed and vacuumed upon my pickup of service visits. I am certain that the longetivity and superlative condition of my 1992 BMW is the result of this team's quality care and expertise over these years. I highly recommend this dealer and ask for Jeff Doss. More

Mr. Yazdi was referred to me by one of my friends who had purchased a car from him few month's ago. I contacted Mr. Yazdi and expalined what kind of car I was looking for and told him I was not in a hurry purchased a car from him few month's ago. I contacted Mr. Yazdi and expalined what kind of car I was looking for and told him I was not in a hurry and could wait to find the right car. Mr. Yazdi is a true professional, he at least contacted me every ten days and notified me of new inventories and was extremely patient, informative and courteous. After looking for two months I purchased my car about three weeks ago and am very pleased with Mr. Yazdi's services and enjoy driving my new convertible! I will definitely recommend Mr. Yazdi to friends and family. Thank you Tony. More

• The vehicle looks great, possibly even better then when • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior manag • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior management folks dropped the ball on. • When I arrived at the dealership I was met by a service advisor who inspected the vehicle and escorted me to his desk. I believe his name was Nate. He was courteous and professional. • I believe the elimination of the color coded team concept is a good idea. As luck would have it under the old system you could walk in behind 4 other “green” customers and be waiting for a while. Allowing the customer to speak to a particular advisor is a good compromise for customers with an established relationship with a service advisor. • Picking up my loaner vehicle was pleasant and uneventful. Having a BMW loaner is a nice touch. • I was contacted by Rockville BMW around 2:10 pm that my vehicle was ready. More

Roxanne was very professional and got me a great price. She was a pleasure to work with and I would recommend her to everyone in the market for a new BMW. She was a pleasure to work with and I would recommend her to everyone in the market for a new BMW. More

We had bought multiple cars from Mike Mills and as usual his service was incredible. He is highly recommended. One aside, this time we were charges a service charge and a charge for gasoline, this had n his service was incredible. He is highly recommended. One aside, this time we were charges a service charge and a charge for gasoline, this had never happended when we were dealing with VOB. More