BMW of Rockville

The sales staff and management do not take responsibility for dealership mistakes or issues raised by customers. They also do no operate in good faith making it difficult to trust what they say or they say t for dealership mistakes or issues raised by customers. They also do no operate in good faith making it difficult to trust what they say or they say they will do. They also seemed more concerned with nickle and diming DC customers over residential parking on the DC permits. I had to contact DC DMV my self and pay for a registration with parking for the zone I live in. This is after paying the dealership to do the same and being given the run around my the sales person who sold me the vehicle. His go to response was always that the problem was not his to deal with and I needed to speak to someone else. After paying 56K for the vehicle and paying the taxes, tags, registration and the dealership absurd fee for doing the paperwork that includes obtaining the registration and tags. Ripping customers off at $35 per adds up. More

Working with Roxanne enhanced our car buying experience tremendously. Very responsive and extremely pleasing to deal with. I highly recommend this BMW dealer and definitely ask for Roxanne. Very pleased wi tremendously. Very responsive and extremely pleasing to deal with. I highly recommend this BMW dealer and definitely ask for Roxanne. Very pleased with our whole experience -- 5 stars!! More

I purchased a preowned BMW 3 series from BMW of Rockville. Elliot Kwon was the client advisor for the purchase of this vehicle. From the beginning Elliot made himself available and carefully list Rockville. Elliot Kwon was the client advisor for the purchase of this vehicle. From the beginning Elliot made himself available and carefully listened to what my needs were. He worked with me to find the car most suitable for my needs. We went through a number of cars. He was honest, giving his opinion as it pertained to my requirements. Elliot never rushed me or made me feel as if I was being forced into a sale. He was professional, and extremely detailed oriented. It is quite obvious that he knows BMWs both inside and out. It is because of Elliot and the good price that I received that I would recommend BMW of Rockville to anyone interested in purchasing a BMW. Although I live 1 hour away I would still make the trip to BMW of Rockville when looking for another car. More

Roxanne is not your typical salesperson that attempts to force the deal of the week on you. She took the time to understand what was important to me and then set out to find the car that fit my criteria. force the deal of the week on you. She took the time to understand what was important to me and then set out to find the car that fit my criteria. Roxanne's knowledge level of the BMW was impressive and made me feel comfortable that I was on capable hands. Roxanne is a real asset to the sales team at Rockville BMW. One of the few that spends more time listening than talking. More

I've bought many new cars over the years and can say with confidence that Alberto Zamorano is among the best sales representatives in the luxury car business. He is highly experienced and a consummate profe confidence that Alberto Zamorano is among the best sales representatives in the luxury car business. He is highly experienced and a consummate professional, with strong communication skills and deep product knowledge. Mr. Zamorano worked hard (and smart) to meet our very specific requirements for a new BMW. In one afternoon, he helped us find the exact vehicle we wanted and buy it at a competitive price. What really sets Mr. Zamorano apart is his customer focus. He succeeded with us because he was highly respectful, patient, and attentive to our needs. Our experience at the dealership was as efficient and pleasant as any new car purchase can be, largely due to Mr. Zamorano. We had called ahead about a specific vehicle in the dealer's inventory and when we arrived the vehicle had been pulled up to the curb, with Mr. Zamorano ready to give us a demonstration. We didn't like the color of that vehicle and Mr. Zamorano enthusiastically devoted over an hour searching the inventory to find a car meeting all of our specifications. At one point, he made several calls to research whether all season tires could be fitted onto the sport wheels of one vehicle we liked, and when we learned that this could not be done he forged ahead to identify other options. Once we found a car that met all of our needs, Mr. Zamorano was low key and respectful when we discussed pricing our trade-in and the new car. At no time did he resort to high-pressure or a sales pitch. He helped us work with the manager to arrive at a fair discount. Overall, I give BMW of Rockville very high marks for the new car sales experience. The showroom is very comfortable. They had more inventory than other local dealers, which was key to our finding a suitable vehicle. The price we paid was in line with KBB and other market information. And our sales rep was as good as it gets. More

Ms. Roch and the rest of the personnel of this dealership was exceptional. Friendly and without pressure with competitive pricing, without haggling...that is what will make me go back again. was exceptional. Friendly and without pressure with competitive pricing, without haggling...that is what will make me go back again. More

if you are looking for a new BMW and want to be treated with respect and consideration, look no further than Ms. Roxanne Roche. I have purchased three cars from her and each experience has been terrific. G with respect and consideration, look no further than Ms. Roxanne Roche. I have purchased three cars from her and each experience has been terrific. Good value, great service, and terrific follow up after the sale. She is a pro. Anyone looking to buy/lease a car should call Roxanne first! More

I was looking for a low mileage used X3 that was no more than two years old. My mechanic recommended that I see Roxanne. She spoke with me prior to our appointment and had the vehicles ready for me to see than two years old. My mechanic recommended that I see Roxanne. She spoke with me prior to our appointment and had the vehicles ready for me to see when I arrived. I felt no pressure during the sales process. Roxanne brought in all of the right people to answer my questions about the entire process. The finance manager also spent a lot of time explaining the options available and once again at no time did I feel pressure to purchase any additional options. Everyone I came in contact with wanted to make sure I was pleased with my purchase and they were very accommodating to ensure this was the outcome. More

Roxanne was a great salesperson - patient, knowledgeable and responsive. It took me over a year to make my final decision on a purchase, and Roxanne hung in there with me the whole way. She never rushed m and responsive. It took me over a year to make my final decision on a purchase, and Roxanne hung in there with me the whole way. She never rushed me and was always responsive to my questions. I love the car and I appreciate that all the suprises were good ones! Thanks Roxanne! More