BMW of Rockville

I love Roxanne! I have found two cars with her over the years and they are both terrific. She is knowledgeable, enthusiastic, responsive and friendly. I love being able to work with a woman and I hope to years and they are both terrific. She is knowledgeable, enthusiastic, responsive and friendly. I love being able to work with a woman and I hope to work with her for all my (and my family's) future vehicles. I recommend Roxanne wholeheartedly. Call her! More

This is my 4th BMW and my 3Rd visit to that dealership. I can't say enough good things about the dealership. Roxanne is definitely top notch! She provides a high level of service and makes sure you know what can't say enough good things about the dealership. Roxanne is definitely top notch! She provides a high level of service and makes sure you know what you are getting, I highly recommend her. I also highly recommend the service team. They get you a loaner and you are in and out quickly. Thank you to the BMW of Rockville team for a great experience. A++++ More

The reason "why" I gave such high ratings is reflected in my experience with the staff at BMW of Rockville. I have a knowledgable sales rep (Roxanne Roch) who informed/advised /guided me on my reflected in my experience with the staff at BMW of Rockville. I have a knowledgable sales rep (Roxanne Roch) who informed/advised /guided me on my purchase with absolutely no pressure regarding decisions and choices I made. I experienced reasonable pleasant negotiations re: final cost, and trade-in value. Ms Roch found the exact car I wanted so I didn't have to wait 8 weeks for it to come from Germany. Financing was smoothe. Received my wonderful car very quickly, and I am a happy customer (Family now has 3 BMWs, two bought from Ms. Roch) More

Avoid. My experience was terrible at BMW Rockville. 2 months ago we ordered a BMW from this dealership. At the time the sales person was Alexander and we agreed upon a price with the general sales mana months ago we ordered a BMW from this dealership. At the time the sales person was Alexander and we agreed upon a price with the general sales manager Nicholas. When they took the deposit I sent the credit card via text message to the sales person. I stated if you are going to authorize $1000 you agree on 585 a month and he replied with yes. The card was charged $1000. Everything seemed good to go and we were just waiting for the car to arrive (new model). 2 months after ordering the car (yesterday) I call to check the status, I find out Alexander the original sales person is no longer working at the dealership anymore. I call Nicholas (the general sales manager) and I ask if what we agreed upon when we ordered the car did not change and his word at the time were "do not worry the deal is good to go and you have a new sales person". I spoke with the new sales person and he also confirmed the deal is good to go once the car gets to the dealership. We got rid of our current car based on the fact that we had a deal with this dealership (so we were without a car). The car arrived yesterday, so I go to the dealership to make sure everything is ready to go and this is when everything goes down the hill. Nicholas the general sales manager comes to the desk and says the payment is 639 a month when we agreed on 585 when we ordered the car! He gave a bunch of "reasons" on why it's 639 when we agreed on 585 two months ago. He claimed it's because of "additional fees". Even though it was not what we agreed upon, I was okay with the new fees but I requested to take a look at the details. When he showed me the details, we calculated it together and it came out to be at $598, not $639!!! So then he claimed it's because of the credit score despite agreeing on the terms 2 months ago. At this point I started to feel like he was trying to get more money by taking advantage of the the fact that we were without a car and that we like this specific model, and his reasons were obviously not legitimate. He was backing off the deal, so I have to admit I started to become disrespectful (put yourself in my position, how do you expect me to be polite when you're simply lying). He even tried to make me feel like he is doing me a favor buy not charging a processing fee of $400 like how dealerships do in Virginia. Well it's the law in Maryland you can not charge more than $200.00. It's the LAW so he is not doing me a favor (ridiculous). So then despite all that, I told him okay fine if you claim it's the credit then we can switch it to another family member's credit, he rudely responded that it doesn't matter and that the payment will still be as it is and that we can get our money back if we don't want the car (after waiting for the car for 2 months). At this point I decided I don't want the car anymore and I found a much better deal without going through a struggle like I did with this man. Nicholas (General sales manager) did not honor the agreement we had, he kept saying he never discussed the payment when I numerous times spoke to him about it (my mistake for not recording the conversation). The salesman was nice, however, Nicholas is not a man of his word. He is a liar! Caught him lie multiple times! He could have told us all that during the 2 months we waited for the car!!! (I guess he expected us to be okay with the fact that he raised the payment from $585 to $639!). Yes I was disrespectful at the end, but again, how can you blame me after all he did? He is a very sneaky person. He wasted my whole day in addition to the fact that he backed off the deal after waiting for 2 months for the car to arrive from Germany. He is a person who likes to take advantage of people's situations. I will report him to BMW of North America and BMW in Germany. I don't want anyone else to go through what I went through with this person. Awful experience. More

The whole sales and service experience was great from Roxanne Roch, my Client Advisor, to Michael Zheng, Sales Manager, Ken Poerstel, Finance Advisor, Mr. Jefferson, Used Vehicle Appraiser, and Tony in t Roxanne Roch, my Client Advisor, to Michael Zheng, Sales Manager, Ken Poerstel, Finance Advisor, Mr. Jefferson, Used Vehicle Appraiser, and Tony in the Parts Department. Each one of them was pleasant, easy to work with, knowledgable, attentive, sincere, and caring. All discounts that I was eligible for were applied promptly and then some! The process went swiftly, and communication with me on status and scheduling were excellent throughout the process, from the initial visit to ordering and then final delivery of my new vehicle. I was also particularly pleased with the time taken by both Roxanne and Ken to explain things and to answer as many questions as I asked them. For anyone in the market, I would highly recommend each one of them and BMW of Rockville overall. More

Roxanne Roch is the absolute best salesperson I've every dealt with. She was courteous, friendly and listened attentively. She was also great with my 7 year son and made my wife feel at home. When every dealt with. She was courteous, friendly and listened attentively. She was also great with my 7 year son and made my wife feel at home. When I had an issue, I didn't even have to ask for a resolution, because Roxanne has already taken care of it. What a wonderful buying experience! Thank you Roxanne and BMW of Rockville. More

Everyone at BMW of Rockville was wonderful, from the Everyone at BMW of Rockville was wonderful, from the sales person to the finance department. I've purchased numerous cars, and I have never received Everyone at BMW of Rockville was wonderful, from the sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person ever, REMEMBER this name when you visit BMW of Rockville ARTHUR PETROSYAN !! He was so friendly and professional, and his knowledge of the vehicles was outstanding! They made it such a pleasant experience. I would recommend them to anyone. I will NEVER buy a car from another dealership! More

I recently purchased a 2014 BMW X3. This is the second new BMW we bought from Roxanne and we could not be happier. She make the buying process thoroughly enjoyable. BMW offers a wide variety of option pac new BMW we bought from Roxanne and we could not be happier. She make the buying process thoroughly enjoyable. BMW offers a wide variety of option packages and standalone options. Roxanne does a wonderful job making sure you get what you want without pushing things you don't. I did a lot of research before I selected the X3, but Roxanne and all of the folks at Rockville BMW exceeded all expectations. I would not hesitate recommending Rockville BMW to my friends...and I would suggest they ask for Roxanne. More

Roxanne and her support team worked like a machine. She understood the details of my wants and needs and put them together with the right deal for me. I would recommend Roxanne and the experience to anyone understood the details of my wants and needs and put them together with the right deal for me. I would recommend Roxanne and the experience to anyone looking for a BMW. They did not waste any of my time, and I left the deal feeling positive about the experience when so many times in the past it has been so negative and adversarial. Roxanne, Michael (her manager) and Salem in finance went out of their way to make the whole process comfortable and palatable. More

My experience at BMW rockville was extremely positive. The sales side working with Roxanne Roch was great. She took great care of me and made it a very comfortable purchase which usually can be an anxious The sales side working with Roxanne Roch was great. She took great care of me and made it a very comfortable purchase which usually can be an anxious thing to do. Also was so helpful in taking time with me to go over the details of how the car and all of the fun benefits works. It was super great when I walked out and there was a big bow on my new car. Thank you, Margy McHale More