BMW of Rockville

A Great Experience Roxanne was spectacularly friendly, helpful and knowledgeable, a huge upgrade from a previous dealership I had worked with (another BMW dealership). Roxanne was spectacularly friendly, helpful and knowledgeable, a huge upgrade from a previous dealership I had worked with (another BMW dealership). I feel very good about my purchase, I was educated throughout the whole process and she has continued to follow up. Her and the finance department (Ken) made the entire process easy and pleasant. More

Awesome Experience I just wanted to say I had the best car buying experience of my life with Caprice Foster. I have been a Mercedes lover forever . I always wanted a I just wanted to say I had the best car buying experience of my life with Caprice Foster. I have been a Mercedes lover forever . I always wanted a BMW but was scared of the rumors regarding Service and Mechanical issues . Caprice eased my fears and showed me countless reason why BMW was the best brand for me and my family . She was very warm, friendly , attentive, knowledgable, she made me feel like I was at home and she brought a lot of excitement to the deal. She eased all my fears about the car buying experience. I was greeted with a hug and a smile . My family and I love her to death and she will be our BMW Sales person forever. If anyone wants a BMW and not sure if its the right car for you. Or is coming from a different Brand such as my self she will definitely show you why BMW is the only brand you will ever want in life. I've never seen or met a person who loves there job so much lol.. Thank you so much Caprice for making my experience so awesome.! More

Great Experience While I have never liked the car buying process, our experience with BMW of Rockville dealership was a pleasant surprise. Our homework had already be While I have never liked the car buying process, our experience with BMW of Rockville dealership was a pleasant surprise. Our homework had already been done so I knew what I wanted to buy. Therefore, my interest was focused on working with friendly, knowledgable people and getting to a "deal." I visited two other dealership before going to this dealer. Both places however wanted to play the "car buying" game, that I find distasteful. BMW of Rockville was very different. Roxanne and the owner treated us with respect and we agreed on terms immediately. While I waited for delivery of my new X5, Roxanne also kept me apprised of the delivery status. Even after driving away with my beautiful new X5 two months ago, I continue to receive helpful information from Roxanne. More

You should try this! I would higly recommend BMW Rockville wiithout any reservations. I was fortunate to become the proud owner a 2013 M3 recently after working with Bran I would higly recommend BMW Rockville wiithout any reservations. I was fortunate to become the proud owner a 2013 M3 recently after working with Brandon Kim, my sales adviser. He was very reliable and professional as well as very likeable. I actually drove across state lines to come in person after discussions over the phone. Everything was as he reported, and he also had sent me additional pictures since I was coming from far away. In any case, he made the paper-work a breeze. Afterwards, I purchased additional extended warranty coverage with the advise of Saleem Itani, another very friendly and intelligent representative at the office. I must say that they were regular folks without that salesman pressure. This is the second vehicle I am buying from BMW Rockville from out of state. I would recommend you to check with these guys first, they are very friendly and they will offer you a discount that is hard to resist. More

A great dealer experience? My experience started via numerous internet only inquiries. Caprice was always responsive, even at ridiculous hours of the day. I was very happy wit My experience started via numerous internet only inquiries. Caprice was always responsive, even at ridiculous hours of the day. I was very happy with her answers, professionalism and all around work. She is very upbeat with a can do attitude. Their is nothing I asked, that she did not confidently answer and put my suspicions with dealerships to an ease. I drove up from Florida, on my way back to NJ, test drove, then purchased the CPO BMW X3. The car was exceptional. This dealership is amazing. What a great experience and the car inventory is unbelievable. I would certainly purchase from them again, but more importantly from Caprice. She was a joy and gave me all the confidence that I got a good price without her commission check shrinking too much !!! If I had to complain on anything, paperwork process did take a little bit of time. But in all fairness, my surprise visit and going back to the hotel before going to finance didn't give them the proper heads up. An all around excellent experience and I love my car. Thanks Caprice Foster for all of your help !!! More

Great experience Brandon provided great customer service, he is patient to answer all the questions and explain to me all the details. He didn't rush me to make decisi Brandon provided great customer service, he is patient to answer all the questions and explain to me all the details. He didn't rush me to make decision and give me enough time. More

Great Experience. I recently purchased my new BMW 228i at BMW of Rockville and was very pleased with their exceptional service and great deal. Brandon Kim answered all I recently purchased my new BMW 228i at BMW of Rockville and was very pleased with their exceptional service and great deal. Brandon Kim answered all of my technical questions and provided me with a hassle-free, no pressure, and pleasant sales experience, and gave me a great deal. I would very much recommend Brandon Kim and BMW of Rockville. More

Great Experience I recently purchased a new BMW 228i and had a great experience. Brandon Kim provided answers to all of my technical questions in a very friendly, no-p I recently purchased a new BMW 228i and had a great experience. Brandon Kim provided answers to all of my technical questions in a very friendly, no-pressure atmosphere and also provided me with a great deal. The entire experience was exceptional. I very much recommend Brandon Kim and BMW of Rockville. More

Very BADDD experience in selling my car to Elias Costianes. BMW Rockview is a very good BMW dealer shop if you want to purchase a car or do regular maintenance service. When I was living in MD during 2011-13, t BMW Rockview is a very good BMW dealer shop if you want to purchase a car or do regular maintenance service. When I was living in MD during 2011-13, this was the place I got maintenance for my 328, and i had been very satisfied with their services. In mid 2013, I was going to relocate back to CA, so I planned to sell my car. And because I want to sell it quick and don't want all the hassle that usually come along with selling a car to third- party dealers, so I choose to sell back to BMW dealership. Based on my previous overall very good experience, I didn't think twice before taking it to BMW Rockview. Elias Costianes was the one deal with my case. What makes me disappointed was that after we have reached an agreed price and I left my car in the shop and took the flight the next day back to California and waiting for the check, after about 10 days he told me the market as dropped significantly so that he can no longer honor the deal. I felt like I was completely fooled by a lier. I insisted the original offer, and then comes about a month of frustrated negotiation through emails and phones. And during the whole process, Elias is very unfriendly and unprofessional. It's like your car is in his hands in MD and you have gone back to CA, you have to take whatever he offered. At last, I was totally offenced and decided to have my friend in MD to take back my car. Just don't want to deal with a lier anymore. And that's when Elias Costianes said he would buy the car at the original offer... I felt I was fooled again. What is the point of waste a loyal customer so much time in the beginning? Does it worth sacrificing the whole branch's reputation to play this little trick to take advantage of customers who just want to get a fair offer of the car?? Probably will relocate back to MD in the future, probably will still choose BMW Rockview for maintenance and other services, but will never choose to sell a car to any dealers in this branch again! More

Justina The atmosphere was friendly enjoyed working with a female she didn't try to force features that she thought was not necessary for your vehicle The atmosphere was friendly enjoyed working with a female she didn't try to force features that she thought was not necessary for your vehicle More