BMW of Rockville

Brandon Kim is an excellent Client Advisor The buying process was very straightforward and the best part was arranging to have my new vehicle picked up at the BMW Performance Center in South Ca The buying process was very straightforward and the best part was arranging to have my new vehicle picked up at the BMW Performance Center in South Carolina--a first-class experience all the way! More

A+++ for Roxanne Roch I traveled across the country from California to buy a pre-owned BMW from BMW of Rockville because I could not find the combination of model year, ext I traveled across the country from California to buy a pre-owned BMW from BMW of Rockville because I could not find the combination of model year, exterior/interior colors, and option packages I wanted on the west coast, and they had the exact car I was looking for. I was nervous about it because I hate buying cars and have a general mistrust of car dealers. My first contact with the dealership was by email, and I was assigned to a salesman who let's just say did not inspire confidence ("a rookie", as someone else at the dealership later described him). I looked here and saw many great reviews about Roxanne Roch, and gave her a call. I am happy to report that all the glowing reviews about her are true. Roxanne and I traded countless emails and phone calls in the course of the transaction, and she was always ready to help in any way needed. Roxanne is a very friendly, responsive and genuine individual, and she knows a lot about BMWs. She knows how to get things done but I never once felt pressured by her. She made me feel comfortable making the cross-country trip to see the car. She let me take the car to an independent mechanic for a pre-purchase inspection, and helped me get a good deal on it when it was time to negotiate. I was also very impressed with the service provided by Elias Costianes, the pre-owned sales manager. The service after the sale was equally impressive. Because of my schedule and some minor work that the car needed I had to leave the car in Maryland and have it shipped to California. Roxanne and Elias made sure that everything we agreed on got done quickly, then parked my car in a safe corner indoors while waiting for shipment, and stayed in touch with me every step of the way. They were able to put a rush on the Maryland title transfer so that I could register the car in California without delay. Roxanne met with the driver (Intercity Lines, also highly recommended) when he came to pick up my car and made sure it got safely on its way. The car arrived in perfect shape, and I could not have been happier with the entire transaction. I highly recommend Roxanne Roch at BMW of Rockville - she will take the stress and hassle out of buying your next car! P.S. If you want to bribe Roxanne, she likes See's Candies - milk chocolates only, nuts, chews, and creams, but no fruity centers! ;-) More

Great buying experience Brandon Kim did a great job. He was very knowlegeable and of his product line and was very respectful of my time. I had been considering other brand Brandon Kim did a great job. He was very knowlegeable and of his product line and was very respectful of my time. I had been considering other brands and had test driven another car the same day I visited Rockville BMW. The comparison was night and day. Rockville BMW was completely professional across the board. I highly recommend the dealership and Brandon. More

Brandon Kim - The Best! Many thanks to Brandon Kim at Rockville BMW for guiding me through the process of a lease trade-in. I had 5 months left on my Mercedes SLK250 and nee Many thanks to Brandon Kim at Rockville BMW for guiding me through the process of a lease trade-in. I had 5 months left on my Mercedes SLK250 and needed a larger car. I had always wanted to try a BMW and new 428i hardtop convertible seemed like a perfect choice. However, I was daunted by the fact of trading in one car brand for a new one and especially a leased vehicle. Brandon was the "can-do" kid! He not only explained everything but worked dilligently to get me the vehicle of my choice at an amazaing price with great lease terms!! If you think you can't move into a new vehicle because of an existing lease, call Brandon. Everyone at Rockville BMW was so professional. I love my new BMW!!!! More

Buying a Bimmer for Elderly Parents with Limited Driving I'm writing this review for my parents, who were assisted by Roxanne Roch and Mike Zheng in the lease of a 2014 BMW X3 a month ago. Like most people, I'm writing this review for my parents, who were assisted by Roxanne Roch and Mike Zheng in the lease of a 2014 BMW X3 a month ago. Like most people, I dread the topic of car buying, and even more when the dealer knows that s/he has a committed customer who is very interested in the car. We already had a strong inclination that we'd be leasing a BMW based on a friend, and were just interested in comparing the X1 and X3 trims for elderly customers who needed a safe, reliable SUV for their daily errands. Roxanne was the utmost professional and totally took care of my parents like they were hers, understanding their every need, not upselling, and making sure that they'd be comfortable with a car and service plans that would fit their remaining driving years. I was impressed by her professionalism and the care and concern she had with their driving inhibitions and with what they could afford. Mike brought the price down to a ballpark of what they could afford (a little more would have greatly helped!), and was the most courteous of managers in making sure that no one walked with away without displaying the BMW logo!! James helped arrange the lease and didn't pressure them in the frills that were not needed by limited drivers. Just a professional and encouraging experience, and something that BMW North America should be proud of. As an owner of a rival German brand with servicing thereof, I can say that I'd visit Roxanne any time I'd be interested in switching over to the Dark Side of the Autobahn, and I know that she would take care of me with a smile. Loved working with her, and I know that she'll be taking care of my parents for the years to come. Highly recommended and look for her first. Alex from Singapore!! More

Great car buying experience I have to say that the experience I had at BMW of Rockville was for superior to anything I have experienced in the past when buying a car. The dealer I have to say that the experience I had at BMW of Rockville was for superior to anything I have experienced in the past when buying a car. The dealer was low hassle and very fair on price. My sales advisor, Brandon Kim, was knowledgeable and treated me extremely well. He went out of his way on multiple occasions to ensure that I was happy and felt like a valued customer. I cannot recommend Brandon or the dealership enough. If you are in the market for a BMW no other dealership or sales advisor even comes close. More

Roxanne Roch is the BOMB Let me start off by saying that i hate the car buying experience. Roxanne Roch changed my attitude when it comes to the experience, She made it smooth Let me start off by saying that i hate the car buying experience. Roxanne Roch changed my attitude when it comes to the experience, She made it smooth and effortless. The work was done before i arrived ,she had everything waiting for me. It feels good to have someone that not only understand what you want but can also satisfy your needs at the same time. I would recommend Roxanne as the salesperson of the year. If you are looking for a car salesperson that cares about the customer than just the sale of the car and that will be honest and real with you......Roxanne is the salesperson to go to. More

Avoid them at all costs! I came here for the first time Saturday 6/28/14 for a simple oil change (which ended up costing $225). Came home with 4 ruined wheels, clear coat on a I came here for the first time Saturday 6/28/14 for a simple oil change (which ended up costing $225). Came home with 4 ruined wheels, clear coat on all 4 wheels stripped in patches. Service Manager Scott Cascone was no help denying any wrong doing by them but thanks for offering a quote to have them refinished. Ridiculous! More

good experience Brandon is very helpful and the price is also very good. We got our x5 in less than 4 weeks. i would definitely recommend anyone to him. Brandon is very helpful and the price is also very good. We got our x5 in less than 4 weeks. i would definitely recommend anyone to him. More

Outstanding Recommedation for Roxanne Roch Mrs. Roxanne Roch should be recognized as employee of the year for her Exceptional Vehicle Knowledge and her Outstanding Customer Service! Do whateve Mrs. Roxanne Roch should be recognized as employee of the year for her Exceptional Vehicle Knowledge and her Outstanding Customer Service! Do whatever it takes to keep at the dealership. More