BMW of Rockville

Recent purchase made easy Great experience working with Brandon Kim on my recent purchase of 4 series GC. Notified me the first day the launch car arrived at dealer. Let me Great experience working with Brandon Kim on my recent purchase of 4 series GC. Notified me the first day the launch car arrived at dealer. Let me test drive and work out the contract with minimal hassles. Also Sean Hong in finance was very helpful in wrapping up the purchase, since there was a lot of paperwork involved. More

Brandon Kim was professional and friendly Trying to narrow down make and model and visiting several dealers you get to meet number of sales person and different approach. Working with Brandon Trying to narrow down make and model and visiting several dealers you get to meet number of sales person and different approach. Working with Brandon was relaxing without pressure. It was apparent he was very knowledgeable and car loving person himself. He was helpful in providing information for us to make a decision on the BMW 435i xDrive Gran Coupe. Throughout the process and even after purchase he was accommodating, and trustworthy. More

Brandon made it easy This was a very smooth and quick process for us. Brandon was straight forward and answered our questions directly. He did not try to push a car that d This was a very smooth and quick process for us. Brandon was straight forward and answered our questions directly. He did not try to push a car that did not meet our needs. He listened to us and helped us select the right car for us. He also helped us compare pricing and options very transparently to make us feel assured that we are paying the fair price for the car. He has then followed up several times to make sure that we don't have any questions and to make sure we are using all of the services/features available to us. It was fast and easy without the typical back and forth and all the haggling. More

Howard Purchase of BMW 2014 X-3 Very Satisfied. Sales and Finance contacts were efficient and very professional. Will buy again from this group for sure! The vehicle is exac Very Satisfied. Sales and Finance contacts were efficient and very professional. Will buy again from this group for sure! The vehicle is exactly what we expected, and the staff made it very smooth and hassle-free to cquire the car. More

EXCEPTIONAL What an experience….. from the first contact until I drove the car off the lot and the follow-up, Wow! The courteous and professional staff and your What an experience….. from the first contact until I drove the car off the lot and the follow-up, Wow! The courteous and professional staff and your personalize assistance made the process effortless in acquiring my 2014 BMW 640i Gran Coupe. I am thoroughly enjoying all the new features as well as the sleek appearance and comfort of the 640i. Your patience was exceptional in assisting me to select the perfect car for me. I am so excited about my new ride and have received constant raves. I will be sure to send you all my friends and family members interested in purchasing a BMW to your location as I was able to receive exceptional customer service. Sincerely Your Loyal Customer, Dr. Juliet Francis More

Brandon Kim is Exceptional Brandon Kim took excellent care of me and my wife as we went through our car shopping experience. He was courteous, knowledgeable, and a pleasure to Brandon Kim took excellent care of me and my wife as we went through our car shopping experience. He was courteous, knowledgeable, and a pleasure to work with. He was straight forward with me on the price negotiations and was very helpful in getting us started with our new X3 (lots of features and capabilities to learn!!!). More

Brandon Kim is Awesome! My experience at BMW Rockville was superb! Brandon was very friendly, knowledgeable, and just an all-star salesman. He gave me exactly what I wanted a My experience at BMW Rockville was superb! Brandon was very friendly, knowledgeable, and just an all-star salesman. He gave me exactly what I wanted and was super efficient. It took only four hours to test drive, trade in, and drive away with my new 4 xcoupe! Thanks BMW Rockville and Brandon! More

BMW Rockville, MD-STAY AWAY, if you value your time & money! I took my 535XI to be checked at this dealership due to a message coming from the computer: “high battery drain.” The service advisor, Mr. Beaver Ho I took my 535XI to be checked at this dealership due to a message coming from the computer: “high battery drain.” The service advisor, Mr. Beaver Ho, assured me after his techs had spent more than an hour investigating, that the issue was due to an “IBS cable” and that it would cost $650.00 to replace it. I point blank asked if he was completely sure that cable would solve the problem and I was told “it sure will”. After all, I certainly wouldn’t OK a costly repair that was a “maybe.” So based on that assurance I sanctioned the work. Next day the service advisor called and informed me that they replaced the cable but the issue was still there and that they now suspected the battery. I told him that it couldn’t be the battery as it had been replaced less than 18 months ago and I had it tested twice before I brought my car to the BMW service center. Based on this news, I requested that they waive the charge for the cable. The service advisor refused, and suggested I speak with the service manager, Mr. Lance Mitchell. I called Mr. Mitchell, and after 2 days of talking, it was very evident that nobody in that “service center” knows what they are talking about. They wanted me to put in a new battery and leave the car for another round of investigations (and, of course, more unfounded charges). Based on criteria presented to me I thought-- and rightly so-- that I should take my car out of there, as they proved themselves to be inept. I again requested waiving the cable charge as replacing it did NOT fix anything in the car and that I had agreed to replace the cable with M. Ho’s assurance that doing so would solve the issue. Mr. Mitchell became hostile and told me that my car is ready and to come take it before EOB that same day or else I would be charged $90.00+ per day for not returning the loaner, beginning the next morning. And, he reiterated that they would not waive anything. I decided to call the dealership’s General Manager (GM), but, in his absence spoke with a very pleasant gentleman (Assistant GM) Mr. Nicholas Popovici . He listened to my complaint and asked me to let him speak with the service manager and call me back. We did that twice and after talking to the Service Manager twice, the Assistant GM told me he was told “they did the work and have to charge for it!” and that “honestly speaking they do not seem to know what they are talking about.” I repeated my request for a waiver of the cable charge but was denied that, and the best the Assistant GM was able to do was a 10% discount on the part (BTW, this discount is offered to anyone under this month’s promotion!) So, I wasted 3 days, $597.00 and a was subjected to a great deal of aggravation because of an inefficient and unreasonable Service Manager who could not see that it was his team’s mistake . 10 minutes into driving the car off the service center, the “Check Engine” light came on. This light has not been there before and I am definitely not bringing the car back to this unprofessional and unreasonable dealer. BMW Rockville could not correctly and professionally diagnose my car’s problem and refused to do the honorable thing by not charging for something I did not need in the first place. Thus, I encourage all BMW drivers to stay far away from the Rockville BMW Service Center if you are looking for quality service to your vehicle -- and do not have a boatload of money to throw away! More

Brandon Kim is an excellent Client Advisor The buying process was very straightforward and the best part was arranging to have my new vehicle picked up at the BMW Performance Center in South Ca The buying process was very straightforward and the best part was arranging to have my new vehicle picked up at the BMW Performance Center in South Carolina--a first-class experience all the way! More

A+++ for Roxanne Roch I traveled across the country from California to buy a pre-owned BMW from BMW of Rockville because I could not find the combination of model year, ext I traveled across the country from California to buy a pre-owned BMW from BMW of Rockville because I could not find the combination of model year, exterior/interior colors, and option packages I wanted on the west coast, and they had the exact car I was looking for. I was nervous about it because I hate buying cars and have a general mistrust of car dealers. My first contact with the dealership was by email, and I was assigned to a salesman who let's just say did not inspire confidence ("a rookie", as someone else at the dealership later described him). I looked here and saw many great reviews about Roxanne Roch, and gave her a call. I am happy to report that all the glowing reviews about her are true. Roxanne and I traded countless emails and phone calls in the course of the transaction, and she was always ready to help in any way needed. Roxanne is a very friendly, responsive and genuine individual, and she knows a lot about BMWs. She knows how to get things done but I never once felt pressured by her. She made me feel comfortable making the cross-country trip to see the car. She let me take the car to an independent mechanic for a pre-purchase inspection, and helped me get a good deal on it when it was time to negotiate. I was also very impressed with the service provided by Elias Costianes, the pre-owned sales manager. The service after the sale was equally impressive. Because of my schedule and some minor work that the car needed I had to leave the car in Maryland and have it shipped to California. Roxanne and Elias made sure that everything we agreed on got done quickly, then parked my car in a safe corner indoors while waiting for shipment, and stayed in touch with me every step of the way. They were able to put a rush on the Maryland title transfer so that I could register the car in California without delay. Roxanne met with the driver (Intercity Lines, also highly recommended) when he came to pick up my car and made sure it got safely on its way. The car arrived in perfect shape, and I could not have been happier with the entire transaction. I highly recommend Roxanne Roch at BMW of Rockville - she will take the stress and hassle out of buying your next car! P.S. If you want to bribe Roxanne, she likes See's Candies - milk chocolates only, nuts, chews, and creams, but no fruity centers! ;-) More