BMW of Rockville

Thank You Carlos. Very pleased with my experience, Carlos was really helpful with our requests, We are very satisfied with our new car. Will recommend this dealership t Very pleased with my experience, Carlos was really helpful with our requests, We are very satisfied with our new car. Will recommend this dealership to friends. More

Excellent customer service I worked with Roxanne at BMW of Rockville to purchase a new car. I look at two cars and She patiently spent a few hours with me to make sure I would I worked with Roxanne at BMW of Rockville to purchase a new car. I look at two cars and She patiently spent a few hours with me to make sure I would make the right decision. She is extremely professional, kind, friendly and most importantly honest. It is a pleasure to work with her, I would highly commend her. We are returned buyers, my husband also have purchased a BMW from Roxanne. More

Roxanne Roch Very pleased with my experience. I first spoke with her on Saturday for 5 minutes and again on Sunday. No nonsense attitude, no games. Drove out in my Very pleased with my experience. I first spoke with her on Saturday for 5 minutes and again on Sunday. No nonsense attitude, no games. Drove out in my new car on Monday. Kept her word...no "sales". Most importantly a really warm and genuine person. I recommend BMW of Rockvilke in general and specifically Roxanne. She's awesome! More

Good customer service, efficient. We worked with Marty to purchase a car. He took the time and diligently explained everything. We are very satisfied with the transaction. Will recomm We worked with Marty to purchase a car. He took the time and diligently explained everything. We are very satisfied with the transaction. Will recommend this dealership to friends. More

Excellent customer service from Karifa on a new lease We worked with Karifa Mara at BMW of Rockville new car sales. He was really pleasant and easy to work with - Karifa made sure that we left the dealer We worked with Karifa Mara at BMW of Rockville new car sales. He was really pleasant and easy to work with - Karifa made sure that we left the dealership satisfied and happy. I would highly recommend working with Karifa for a new car sale/lease. More

Efficient and thorough My mom visited from NJ to look at the car and Brandon offered to pick her up at Union Station. He is personable and genuine man. We test drove two veh My mom visited from NJ to look at the car and Brandon offered to pick her up at Union Station. He is personable and genuine man. We test drove two vehicles and decided on the newer one. Did not experience any typical car dealer games other than the salesperson conferring with the Manager over price. Merlin was a friendly BMW Genuis who spent time with me answering all my questions about the car. Clearly enjoys her job and has extensive experience. More

Excellent problem solving by Roxanne I have had perfectly choreographed transactions and ones with bumps in the road. The sign of a true "Pro" is their ability orchestrate a team to achie I have had perfectly choreographed transactions and ones with bumps in the road. The sign of a true "Pro" is their ability orchestrate a team to achieve the desired results. Read: She treated our transaction like her hair was on fire. And proceeded to make sure everyone else felt the heat all while remaining composed and professional. I have purchased 20 + cars over the years. Roxanne gets an A+. She enlisted one of her co workers while she was closing another deal to help us find the VIN # we wanted. And it didn't stop there, she really got the team together to deliver our X3. As for the car...My wife has it and won't let go! A job well done More

New Car Purchase Experience I recently purchased a 3 series BMW from BMW of Rockville. I worked extensively with Roxanne Roch for about 6 months while I considered whether to pur I recently purchased a 3 series BMW from BMW of Rockville. I worked extensively with Roxanne Roch for about 6 months while I considered whether to purchase the vehicle currently on lease to to purchase a new vehicle. Roxanne was patient and knowledgeable about the vehicles, options, financing etc. and never pressured me. I would recommend and her and the dealership to anyone and will come back in 3 years when my lease is up. More

Zaheer made it a great experience! My wife and I just purchased our first BMW and it was made easy working with Zaheer! He helped us with all aspects, and went above and beyond by havi My wife and I just purchased our first BMW and it was made easy working with Zaheer! He helped us with all aspects, and went above and beyond by having it ready for pick up with the big red bow my wife always wanted! Looking forward to coming back some day to purchase another! More

Roxanne is the best!!! We have leased 4 BMW's from Roxanne Roch and she is just amazingly nice to work with. Totally dedicated to her customers to make sure they leave happy We have leased 4 BMW's from Roxanne Roch and she is just amazingly nice to work with. Totally dedicated to her customers to make sure they leave happy and come back happy. We feel like at home when we arein her good hands. Bert & Susie Gomez More