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BMW of Rockville

Rockville, MD

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Reviews
Vehicles
4.7
1,770 Reviews
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1450 Rockville Pike

Rockville, MD

20852

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Showing 1,770 reviews

December 13, 2023

The Service advisor Ali Souley is very Knowledgeable and courteous. The car was ready as promised and on time. Thank you for a great service and experience More

by kehnemouyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Souley
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Dec 15, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 13, 2023

Very confusing with scheduling recall appointment with remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of oversche More

by Tedwards12355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 15, 2023 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. If you are willing, please call our General Manager at (240) 885-8171 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 12, 2023

Very efficient and courteous service. I was kept informed at key stages. Very happy with Rockville BMW service More

by Tan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 13, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 12, 2023

Jose was amazing and he helped me with my vehicle and explained me everything from A to Z. More

by Dct.n54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE MIRANDA ALVAREZ
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Dec 14, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

Jaime was awesome to deal with and handled everything professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a More

by chriscomstock01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Dec 14, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

Good Service very helpful and curteous. Will recommend to friends. God establishment.Knowledgeable staff. Left my BMW hat by mistake and has been lost or stolen. More

by Anonymous
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Do not remember. Good Guy
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Dec 14, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 11, 2023

Joel was very helpful, he explained everything & even suggested future services I may end up needing. Overall very satisfied with my service More

by Smansaray08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel. M
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Dec 13, 2023 -

BMW of Rockville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Rockville. Feel free to stop by if you ever need any more help.

December 11, 2023

Efficient, knowledgeable and seamless service process with excellent staff ! The attention to detail by William Rodriguez was outstanding. More

by Canuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
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Dec 13, 2023 -

BMW of Rockville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 10, 2023

Excellent service, they take the time to provide excellent customer service. Fast, convenient and honest delivery of service More

by Montse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli
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Dec 12, 2023 -

BMW of Rockville responded

Hi Montse, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2023

Outstanding service. Prices are at least in line with the reputable shops in the DMV. Quick turn around and they follow up. Robert (service advisor) was great and answere More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Edgar
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Dec 09, 2023 -

BMW of Rockville responded

Hi Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

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