BMW of Rockville

Great Shopping Experience I was provided excellent service throughout the entire car buying process and I would definitely recommend this dealership to friends for their future I was provided excellent service throughout the entire car buying process and I would definitely recommend this dealership to friends for their future car purchase. More

"Very Professional and Straight Forward" My 2nd BMW purchase went so smoothly. Met Carlos when he was at BMW of Arlington in 2007 when we bought our first one. Carlos knows their products v My 2nd BMW purchase went so smoothly. Met Carlos when he was at BMW of Arlington in 2007 when we bought our first one. Carlos knows their products very well. He was easy to work with and streamlined the process so I could get the help I needed without any hassle. We especially appreciated that he did not push any additional features but offered advices to meet our needs and trade-in value. I highly recommend him. More

Sets the example for all car dealers. Kudos to Roxanne Roch We just bought our third BMW from Rockville. It is a tremendous dealership with personal and attentive service. Your needs are paramount and their c We just bought our third BMW from Rockville. It is a tremendous dealership with personal and attentive service. Your needs are paramount and their committment to make you happy is exceptional. I have always worked with Roxanne Roch. She is the brightest of stars--diligent, hardworking, caring and responsive. More

Biggest bunch of crooks! Waited 2 months for my new BMW. When they called I was in Ocean City. I left immediately to go get my new car. When I'm about 10 minutes away, they ca Waited 2 months for my new BMW. When they called I was in Ocean City. I left immediately to go get my new car. When I'm about 10 minutes away, they called and said pick it up tomorrow, there's a problem. The key needed to be reprogrammed. So next day they called again said it's ready. I went there all excited about my new car. When I arrived they had it outside waiting. I walked up to it and looked inside and I couldn't believe what I was looking at. Grease on seats and console. I was ready to walk away at that point but I went inside and asked my salesman if that was my car. He said yes and I said the cars a mess. He walked out and looked inside and said I'll fix it. He went inside and grabbed a rag and wiped the grease away, still leaving a residue on the seats.Then he went inside the showroom room and came out with a spray can of something and kept spraying and wiping, asking me how's it look now. I kept noticing a spot on the red leather seat that wouldn't come out. He went and got the sales manager. Then the sales manager got the detail man. The detail man looked at it and said some of the dye was missing off the seat. The salesman said that they could touch it up with red dye. WHAT THE xxxx! This was a brand new car! At that point I said I'm walking away from this deal. Then the sales manager said this was a special order car. Did they really think I cared about it being a special order car. IT WAS DEFECTIVE!!! He then said I want you to be satisfied and said he'd order me a new seat from Germany and I'd get it in about 3 weeks. Look this is a new car. I ordered a new car in new car condition. I don't want a new car that needs work. I said forget it. And then sales manager again said this was a special order. I ask him for my deposit back which was 1000.00. Once again he repeated himself about it being a special order. He refused to give me deposit back. I ended up buying a new Porsche from Silver Spring Porsche Audi. They knocked 14000.00 off a new Porsche without any haggle. BMW of Rockvile had knocked off 3500.00 on a new BMW and they were acting like that's the best deal out there when They did it. I haven't got around yet to small claims court yet but writing reviews and warning people to stay away from these crooks gives me some satisfaction. More

Five stars for Danny Goldin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hints. More

Impressive customer service I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no c I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no clutch issues during the 8 year tenure. I shared my concern with Scott Cascone, the service manager, who readily agreed to make inquiries with BMW directly. Scott notified me within the next 48 hours, as promised, about the BMW decision to cover 60% of the repair cost. The attention and courtesy of the stuff during the next step of bringing the car for the repair and arrangement of a loaner vehicle was invaluable. Scott personally oversaw the entire process and kept me informed via phone calls and e-mail to the very point when my car with a newly installed clutch was ready for the pick up. I am very impressed with his professionalism and personable approach and wish him best in his future endeavors. Thank you, AT More

Responsive. Knowledgeable. Friendly. Professional. From the moment I sent my first email to Roxanne Roch of BMW of Rockville, I knew I was in good hands. She replied right away and set up a time for me From the moment I sent my first email to Roxanne Roch of BMW of Rockville, I knew I was in good hands. She replied right away and set up a time for me to come in that worked with my schedule - and our friendly/polite banter made me look forward to meeting her. I went in to see Roxanne on the weekend and expected to just begin to discuss my purchase. Roxanne had such a great way about her - casual - no pressure - knowledge of ALL the cars in and out, nuts to bolts. I couldn't believe when I actually got in my car that I purchased and drove it off the lot that same day - very uncharacteristic of me! But she took such great care of me and made me so comfortable and well informed that it didn't seem rushed at all. I knew I was getting a great deal and I trusted her. In addition to Roxanne, everyone I came in contact with was friendly and made me feel very comfortable. I unknowingly walked into the pre-owned car show room to start my visit and the salesman there personally escorted me over to the new car sales area when they realized I was in the wrong place. He brought me right into Roxanne's office where she was waiting for me. Buying my first BMW, I expected a certain level of service throughout the process as it is a world class product, but my expectations were exceeded. It was such a great experience working with Roxanne and the whole gang. If you live in the Capital Region and you are planning on buying a BMW, it is a no-brainer that this is the right place to go. More

Awesome, Exceptional Service , Knows service excellence I had superb service when my car needed an unscheduled emergency service. They were able to accommodate me on a short notice, provide me with a compli I had superb service when my car needed an unscheduled emergency service. They were able to accommodate me on a short notice, provide me with a complimentary loaner, and (most importantly) keep me in the loop with their communication. My service advisor, D'anglo, is the best advisor! Lance Mitchell and Scott Cascone runs a fantastic service organization and should be commended. Thank you Guys!!! More

Great customer service overall. Danny Goldin was the "genius" assigned to me, to explain how my new BMW works, he knows the car very well and explains things easily to understand. I Danny Goldin was the "genius" assigned to me, to explain how my new BMW works, he knows the car very well and explains things easily to understand. I left knowing that I can call Danny at any time. Excellent employee!!!! Thanks. More

BMW of Rockville - Marshall Douglas I had the most pleasant experience on making my purchase of my BMW 328i, Marshall Douglas took me through the purchase with ease. He explained the ve I had the most pleasant experience on making my purchase of my BMW 328i, Marshall Douglas took me through the purchase with ease. He explained the vehicle in depth. His knowledge, expertise and professionalism was excellent! Kudos, for a job well done! I will recommend him to all my family and friends! Thanks again Marshall! More