BMW of Rockville

Smooth, Professional Buying Experience Roxanne Roch made the buying experience very low pressure, ending with my wife and I now owning our 3rd BMW. Roxanne was extremely knowledgeable, enth Roxanne Roch made the buying experience very low pressure, ending with my wife and I now owning our 3rd BMW. Roxanne was extremely knowledgeable, enthusiastic, and very generous with her time. We went to explore purchasing a new BMW, left briefly to consider our options, came back to the dealership, and then finalized a deal. David, the sales manager, stopped in to discuss leasing vs. buying and then was involved as we reached a happy agreement. We love our new car and believe we received a fair price form BMW of Rockville. All the people we dealt with were helpful, professional and thorough, all which led to a first-rate buying experience. More

Just Picked Up Our Fifth BMW from Roxanne!!! We just got our latest BMW from Roxanne. The process was smooth, efficient, and flawless as always. She's the only person we go to for our cars. If We just got our latest BMW from Roxanne. The process was smooth, efficient, and flawless as always. She's the only person we go to for our cars. If you want an extremely knowledgeable and communicative Client Advisor, she is the one to contact. Five Stars All Around!!! More

Caught this dealer lying about damage and CARFAX report I purchased a pre-owned BMW X4 from this dealer and noticed a stone chip in the windshield within 5 minutes of driving away. I returned with the car a I purchased a pre-owned BMW X4 from this dealer and noticed a stone chip in the windshield within 5 minutes of driving away. I returned with the car and they insisted that the damage happened after I drove it off the lot. I called an auto glass company to fix the chip at my expense. When the technician arrived and examined the windshield chip, he noticed that it was repaired before and showed me the resin from the prior repair. The damage was not disclosed by the dealer and they hid it from the CARFAX report before I purchased the car. BMW of Rockville was the only prior owner of the car and did not disclose this damage or attempted repair I would not trust this dealer and would not recommend them to anyone. More

Flawless Buying Experience! I had been working for well over a month with another local dealership in trying to lease a 2016 528xi, I never felt truly comfortable with the negoti I had been working for well over a month with another local dealership in trying to lease a 2016 528xi, I never felt truly comfortable with the negotiation. I decided to go to BMW Rockville to compare pricing and planned to go back to the other dealership to purchase. Well let's just say that didn't happen. I entered the dealership and was greeted by Karen, I knew at that time I was going to buy a car that day. Well let's just say between her, Nick (General Sales Manager) and James ( Finance Manager), I literally walked out 4 hours later with the car I wanted at the price I wanted to pay. For me as important as the price was, the level of service was something that you don't usually see during the car buying process. I can't wait to share this experience with my friends. It was a true pleasure. More

Excellent customer service Came in after calling from the lobby of another dealership and was told to come in. I met with Suvin who promptly showed me the cars we were requestin Came in after calling from the lobby of another dealership and was told to come in. I met with Suvin who promptly showed me the cars we were requesting. He was patient and kind. There was no beating around the bush here which we appreciated greatly. We will be coming back next year for the next one! More

Excellent Customer Service I received the greatest customer service from Roxanne. The experience was smooth. Roxanne is an asset to the team. The other team members were courteo I received the greatest customer service from Roxanne. The experience was smooth. Roxanne is an asset to the team. The other team members were courteous. More

Hassle-free, no pressure, great service I enjoyed the service from Elliot Kwon, Mr. Swan, and the finance department representative when leasing my i3. They were professional, courteous and I enjoyed the service from Elliot Kwon, Mr. Swan, and the finance department representative when leasing my i3. They were professional, courteous and efficient. The whole process was swift, the price fair. Will be back for more. Recommended. More

Excellent Experience with Product Genius My wife and I went for our Encore Delivery session with Danny Goldin last Saturday. We found the session useful in helping us understand the full suit My wife and I went for our Encore Delivery session with Danny Goldin last Saturday. We found the session useful in helping us understand the full suite of features available in our new vehicle. It really enhances our driving experience! More

The Encore Delivery Danny Goldin is a great credit to your organization. Our visit with him was extremely helpful to us. We greatly appreciated his friendly, considerat Danny Goldin is a great credit to your organization. Our visit with him was extremely helpful to us. We greatly appreciated his friendly, considerate manner, his patience, his masterful command of the subject material, and his highly professional manner. Henry & Sheila Roth More

Never again I will NEVER do business with BMW of Rockville again. I recently leased my second BMW from them. I love my BMW but am infuriated that I was misled a I will NEVER do business with BMW of Rockville again. I recently leased my second BMW from them. I love my BMW but am infuriated that I was misled and advised that I could cancel the Tire and Wheel Service Contract without any hassle. More