BMW of Rockville

Suvin wins the awesome dealer award!!! I wanted to take a second to note how pleased my mother and I were with Suvin Viswanathan during the purchase of our 2017 X3 and 740I. Suvin went ou I wanted to take a second to note how pleased my mother and I were with Suvin Viswanathan during the purchase of our 2017 X3 and 740I. Suvin went out of his way to deliver my mom’s car to her in Charles Town, WV and ensured to make himself available to answer any questions she may have. He was extremely courteous and considerate during my mother’s purchase and mine. It was because of his excellent customer service during the purchase of my 740 that I brought my mother in to buy her X3 one week later. In fact, once my wife’s lease is up on her car, I will bring her in to BMW Rockville to purchase an X5 from Suvin. More

First Rate Service! I recently purchased a 2017 BMW 440i xDrive Gran Coupe from BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo (Client Advisor) I recently purchased a 2017 BMW 440i xDrive Gran Coupe from BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo (Client Advisor) who assisted me from the pre-order of the vehicle to its subsequent delivery. Roxanne was extremely knowledgeable and went out of her way to ensure an exceptional car buying experience. Upon delivery, she took the time to familiarize me with the vehicle and explain the myriad of features/options. In addition, James Wang (Finance & Lease Advisor) was able to fully explain financing/warranty options. Both were easy to work with and provided stellar customer service. More

Best Experience-Awesome BMW of Rockville was fantastic to work with! I just moved to the area a week ago, and started in the service department with Russ Wickham. He was exce BMW of Rockville was fantastic to work with! I just moved to the area a week ago, and started in the service department with Russ Wickham. He was excellent and worked with me while I made a decision to trade my current BMW for a new vehicle. Then, the best experience buying a vehicle in my 30 years of purchasing cars with Roxanne. She was truly fabulous in every aspect from friendliness, forthright information, efficient, and responsive. Just a truly pleasant experience! More

Awesome Sales and Service I visited 2 other dealerships before walking into BMW of Rockville and was immediately greeted by my sales rep Suvin. Since I already knew pretty much I visited 2 other dealerships before walking into BMW of Rockville and was immediately greeted by my sales rep Suvin. Since I already knew pretty much what I wanted, Suvin and I got right down to business and made sure we found the perfect car for me! He was friendly, courteous, and I appreciated his honesty. As I left the dealership, I was pretty amazed as I watched him plug in his cell phone number into my phone and said call me if you need anything or have any questions... and as a new BMW owner, I definitely had a few! I ran into a few minor issues over the next two weeks (like not figuring out how to open my gas door and finding some spots I wanted cleaned in my car), but Suvin was patient with me and immediately responded to all of my questions and fixed any problems I had! Over the last 4 weeks since I purchased my car, I feel like he has been there to help me with whatever I need and fixed any issues I may have had. More

Excellent Buying Experience I visited BMW of Rockville for the first time last week and was immediately struck by the warm welcome extended by the staff in the reception area. Th I visited BMW of Rockville for the first time last week and was immediately struck by the warm welcome extended by the staff in the reception area. That was the beginning of a most enjoyable car-buying experience. Marshall Douglas (Client Advisor) was knowledgeable, very professional, courteous, attentive, responsive, and informative. He listened well, and willingly and patiently explored options based on my interests. There was no pressure selling, or attempt to dictate the outcome of the transaction (as happened at another Dealer.) I appreciated his honesty, integrity, and respect for my time. Interactions with other staff during the process was efficient. Overall, this was a refreshing and outstanding customer experience - complete with follow-up after the purchase . My daughter plans to buy her next car here as a result of what she observed. More

Surreal (Webster) - Uncanny, dreamlike, unearthy, FANTASTIC! If all dealers were as thoughtful, patient and considerate as yours, I probably wouldn't have taken 3 months, 8 different cars, 7 dealerships over 4 If all dealers were as thoughtful, patient and considerate as yours, I probably wouldn't have taken 3 months, 8 different cars, 7 dealerships over 4 states to find a car. Thank you for making my last stop memorable and finally successful. I actually got the car I started out looking for. Your entire Staff were incredible; from the receptionist and the GM, who spoiled my puppy, to the guy who went to get the car in the pouring rain. But, especially Suvin and Kenny for their late night patience. And, I cannot forget Marty who actually talked me into diving all the waaaay from Fredericksburg, VA to Rockville, MD it was definitely worth the trip. Again, thank you so much. God Bless. Semper Fi, (USMC ret) More

Another successful car buying experience with Roxanne! This is our third BMW 3 series purchase since 2011, and Roxanne has made every process, a smooth and pleasant experience for us, and what has kept us This is our third BMW 3 series purchase since 2011, and Roxanne has made every process, a smooth and pleasant experience for us, and what has kept us coming back to her each time is not just her professionalism and efficiency, but also her commitment to always put us at ease with our purchases, and getting us the best possible offer. Thank you Roxanne for another successful car buying experience! More

Roxanne is the best It was a pleasure dealing with Roxanne. She's professional and efficient, Her warm smile put me at ease. She got me the best deal on my BMW. Very It was a pleasure dealing with Roxanne. She's professional and efficient, Her warm smile put me at ease. She got me the best deal on my BMW. Very hard-working individual. Highly recommended More

Roxanne Rocks! My wife and I recently purchased a 2017 BMW 3 series. Roxanne Rochs, the Rockville BMW client advisor, who sold her our new car, is an excellent profe My wife and I recently purchased a 2017 BMW 3 series. Roxanne Rochs, the Rockville BMW client advisor, who sold her our new car, is an excellent professional who is knowledgeable about her product; very easy to work with; timely with her responses to us about all issues related to our purchase; and made the purchase process very, very easy. She presented all the options to us in an easy to understand manner and we felt secure in her hands. I would recommend Roxanne at Rockville BMW for anyone looking to purchase a BMW, or just looking to purchase a vehicle in general. More

Roxanne made the whole car buying experience great . Everyone at the Rockville BMW dealership was professional, friendly and helpful. Most importantly Roxanne Rigo the client advisor we worked with was g Everyone at the Rockville BMW dealership was professional, friendly and helpful. Most importantly Roxanne Rigo the client advisor we worked with was great . She helped my daughter find the exact 2016 x-3 she was looking for , was very fair and negotiable in price and the consummate professional. She made sure everything got worked out with my daughter's trade and she drove her new car home the same day . Thank you for making my daughter happy . More