BMW of Rockville

Great car buying experience, awesome sales person After having visited a few dealership, you can quickly tell whether the person you are dealing with is genuine. Alwyn Alli was a pleasure to work with After having visited a few dealership, you can quickly tell whether the person you are dealing with is genuine. Alwyn Alli was a pleasure to work with. He was attentive without being pushy, giving us the space we needed to make our decision to buy. When we test drove the car, he showed us all the features that are important to a prospective buyer but that you don't necessarily read about in car reviews. Best of all, we felt he was our advocate, helping us get the car that's best for us. When we buy another car, we'll be sure to call Alwyn. More

Bad customer service This dealership I would avoid. I wanted to do most of the up front business online to save time. I wanted to trade in my 2014 bmw on a new x6. I fille This dealership I would avoid. I wanted to do most of the up front business online to save time. I wanted to trade in my 2014 bmw on a new x6. I filled out the online appraisal form and inquired about the new vehicle several times. I got an auto response once saying I would heard from the Sales Manager on the trade in value. I never heard back from the sales manager. 5 days have gone by and have not heard from anyone. Now the car I wanted is sold. Follow up/Customer Service and response time is very important and this dealership obviously does not want your business. Go to another BMW dealership where you are appreciated and treated right. More

New car lease Great experience. I would recommend purchasing a car here. Marshall was a pleasure to work with - knowledgeable, personable, and efficient. He took Great experience. I would recommend purchasing a car here. Marshall was a pleasure to work with - knowledgeable, personable, and efficient. He took the time to answer my questions and explain the car's functions. More

Top Notch! I really purchased my fifth BMW from Rockville BMW. The sales and business service was top notch. Especially Client Advisor Marshall Douglas. He was s I really purchased my fifth BMW from Rockville BMW. The sales and business service was top notch. Especially Client Advisor Marshall Douglas. He was so though, knowledgeable, and professional in completing my purchase. Marshall is " Top Notch". Please go see him for your next BMW purchase. More

Great Dealership and Excellent Service Advisor! I have purchased my last 2 BMWs from BMW of Rockville mainly in part to the excellent Customer Service of my client advisor, Roxanne Roch. I have wor I have purchased my last 2 BMWs from BMW of Rockville mainly in part to the excellent Customer Service of my client advisor, Roxanne Roch. I have worked with Roxanne since 2013 and she never fails to produce an outstanding experience. She is very knowledgeable, has excellent follow through and always make the car buying experience pleasurable. I will continue to be a loyal customer of Roxanne's! More

I recommend this dealership This dealer offered MSRP where other dealers were trying to sell an M2 over MSRP. Still you have to be careful there is some salesmanship going on. This dealer offered MSRP where other dealers were trying to sell an M2 over MSRP. Still you have to be careful there is some salesmanship going on. I did feel a lot of pressure to buy protection packages. Some I chose, One I decided on before picking up the car to be fair. I guess I'll find out if I made the right choice later. I don't like buyer protection plans in general. On a smaller note, I was told initially that nitrogen was required in the tires when I was putting a deposit down on the car. This was a $99 cost to me. Later I found it was not it was not required, but advisable due to the low profile tires. I negotiated a reduced price based on another BMW dealers advertised price for the same product and the manager approved this. When I picked up the car the $99 price was still on the invoice. I had to remind them of the managers deal. To their credit they honored it. It's been awhile since I bought a new car, overall it was a positive experience. This might be nit picking a bit, it's not much money but principle here. My SA Roxanne was very good, I would go back to her in the future, bottom line. More

Miracle Worker My experience at BMW Rockville was nothing short of Exceptional. Suvin over-turned a bad buy into the best buy. He is very knowledgeable and patient My experience at BMW Rockville was nothing short of Exceptional. Suvin over-turned a bad buy into the best buy. He is very knowledgeable and patient and made sure that we got the car we wanted with all the bells and whistles. He had to be GOD sent!! Given the circumstances resulting from a previous BMW dealer just weeks prior, Suvin made sure we were happy before we left the dealership and answered all of our questions, not to mentioned he followed up and even went a step further to get us an even lower interest rate. I highly recommend Suvin. His years of experience was proven based his ability to over-turn a previous bad deal. Thank you Suvin; you just earned yourself another customer. To seal the deal, Mr. Robert Ogust, the General Manager walked in Suvin's office as he worked with us, introduced himself, talked and laughed with us which made the entire experience even more memorable. Thanks BMW of Rockville!! More

Roxanne Rocks!! Had a tremendous experience with the entire team at BMW of Rockville, especially Roxanne Roch. They were all responsive, helpful, professional and ma Had a tremendous experience with the entire team at BMW of Rockville, especially Roxanne Roch. They were all responsive, helpful, professional and made the experience both rewarding and enjoyable. More

Worst experience at a service center - EVER Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service person took my car home without my consent for weekend "test drive" put 180 miles on it and charged me to put gas into the car. Would not admit any wrong-doing but said that I would get car detailed and full tank of gas. I got the detail but they never made good on the gas. The service people are very rude and basically laugh at you when you become upset with their inferior service and practices. No sense in reporting to BMW North America - they just send your letter back to the dealer. Also, once you fill out your survey in a negative manner, they will not send you another survey. Find ANY other BMW dealer in the area before trying BMW of Rockville. More

Outstanding service Last Friday we leased our second car from this location and service never disappoints. Karen Cruz has been great over the years and definitely recomme Last Friday we leased our second car from this location and service never disappoints. Karen Cruz has been great over the years and definitely recommend working with her! More