BMW of Rockville

FREE LOANER PROMISED BUT DENIED When I asked yesterday for the ‘”courtesy loaner” at BMW of Rockville MD the service advisor said that I did not qualify for one because I lacked co When I asked yesterday for the ‘”courtesy loaner” at BMW of Rockville MD the service advisor said that I did not qualify for one because I lacked collision insurance. I showed him my current State Farm insurance card for my BMW. I explained that any collision damage to their loaner would be covered by that company if caused by others or by VISA if caused by me. However the manager confirmed this was “company policy” even if customers had not been notified of it in advance. Therefore I had to pay Enterprise, which had no problem with my insurance coverage, for a car rental. To add insult to injury, my final bill stated that I had received a “Courtesy BMW loaner car provided by BMW of Rockville (valued at $99.95 per day.)” Really? More

"Exceptional BMW Buying Experience" I researched vehicles online and visited several other local BMW dealerships for over a month but wasn't quite satisfied. One local dealership actuall I researched vehicles online and visited several other local BMW dealerships for over a month but wasn't quite satisfied. One local dealership actually almost totally changed my mind about purchasing a BMW. I called Rockville BMW and to my pleasure Elliot Kwon was on the other end of the phone. He was very professional, knowledgeable and confident in ensuring Rockville BMW would be the dealership that I would choose to purchased my first BMW. He took the time to ensure I received the best quoted price and ran all the numbers before my visit. Upon meeting him he focused on me the customer and made me feel welcomed. Before, during and after the test drive he explained and answered all my questions about the vehicle. Finally, he talked with his managers to ensure I got the best deal. I would recommend Elliot Kwon as a salesperson and Rockville BMW if you want an "Exceptional BMW Buying Experience." More

First time BMW buyer Researched 328's on line, found one I liked at Rockville BMW, walked in, no appointment, Danny Goldin took it from there, his knowledge and professio Researched 328's on line, found one I liked at Rockville BMW, walked in, no appointment, Danny Goldin took it from there, his knowledge and professionalism made the experience a smooth and pleasant one, drove out that day with my first Beamer. Thanks Danny! More

Buying a new car from Danny Goldin Danny is very knowledgeable and a pleasure to know. He was very diligent in finding the car that I wanted, and in a very timely manner. He was very Danny is very knowledgeable and a pleasure to know. He was very diligent in finding the car that I wanted, and in a very timely manner. He was very patient in answering all my questions and in showing me and setting up the features of my new car. Very happy with my experience working with Danny, I give him an A+++. More

Excellent experience Roxanne Roach and the staff at Rockville BMW were excellent throughout the process from decision-making to ordering my new car. Roxanne was patient an Roxanne Roach and the staff at Rockville BMW were excellent throughout the process from decision-making to ordering my new car. Roxanne was patient and offered good advice as I worked to determine the color combination and options for my new car. Roxanne was knowledgeable and enthusiastic about her product. Negotiating the purchase price was a very peasant experience where I felt respected and the sales team were all very professional. Lastly, Roxanne set up my Performance Center Delivery which was not only an awesome experience but something I would encourage anyone to do if you buy a new BMW! Thank you for making what can be a rather tiring and tedious process fun and easy. More

Great Dealership Replaced a car there recently. Danny Goldin was great. He is an expert and knows what he is talking about. Helped find car I wanted. Great after-sal Replaced a car there recently. Danny Goldin was great. He is an expert and knows what he is talking about. Helped find car I wanted. Great after-sale follow-up too More

Bought a 5 series Came across bmw of rockville to purchase a 5 series that I saw online, Danny was awsome and respectful and knowledgeable about his products. I give hi Came across bmw of rockville to purchase a 5 series that I saw online, Danny was awsome and respectful and knowledgeable about his products. I give him 10 stars not just 5. And I recommend this dealership to anyone and Danny. More

Thanks to BMW of Rockville Just purchased a BMW from BMW of Rockville, terrific. Suvin Viswanathan was patient, expert, and incredibly helpful. We got exactly the vehicle we wan Just purchased a BMW from BMW of Rockville, terrific. Suvin Viswanathan was patient, expert, and incredibly helpful. We got exactly the vehicle we wanted, at a very fair price. Everybody at the dealership has been focused on service, and they've made it a pleasurable and productive experience. Thanks to BMW of Rockville! More

GLADLY BOUGHT MY X5 THRU BMW ROCKVILLE FIRST I CAME TO THIS DEALERSHIP IN 2013 AND BOUGHT MY 525i THAT WAS MY FIRST BMW CAR IN MY LIFETIME. I WAS GIVEN VERY EXCELLENT SERVICE BY THE SALES A FIRST I CAME TO THIS DEALERSHIP IN 2013 AND BOUGHT MY 525i THAT WAS MY FIRST BMW CAR IN MY LIFETIME. I WAS GIVEN VERY EXCELLENT SERVICE BY THE SALES ASSOCIATE AT THE TIME. AND NOW I CAME BACK AGAIN TO THIS PLACE, TRADED IN MY OLD CAR AND BOUGHT X5 XDRIVE35i FROM MR. SUVIN WHO GAVE ME SUPER EXCELLENT SERVICE. TO ALL BMW LOVERS OUT THERE, PLEASE COME BACK AND REFER TO MR. SUVIN BECAUSE HE GAVE ME THE BEST DEAL AND HELPED ME ALOT WITH PURCHASING/FINANCING. More

Bought a New X5 at BMW Rockville! I had researched this dealership in advance and found the 2016 X5 I specifically wanted. I walked in and asked for Karen Cruz (based on the number of I had researched this dealership in advance and found the 2016 X5 I specifically wanted. I walked in and asked for Karen Cruz (based on the number of positive reviews she has garnered). I felt like I've known Karen for years, super friendly and not your typical pushy sales person. She gave honest answers to my questions, wasn't pushing an agenda. I am very satisfied with my purchase and the overall process working with the staff at the dealership. More