BMW of Rockville

Roxanne. Scott. JC. The best of the BMW brand in one place! After leasing from another dealership in the DMV, I never stopped using BMW of Rockville for service on my X3 lease because Scott Cascone and Juan Car After leasing from another dealership in the DMV, I never stopped using BMW of Rockville for service on my X3 lease because Scott Cascone and Juan Carlos "JC" Rodriguez were just so incredible to me personally + when I needed warranty service on my previous BMW leases. This time, when wanting to buy out my lease since I love my ride and it's loaded (and there haven't been significant body upgrades to my ride), I mentioned to Scott and JC that I was ready to buy my car out... but needed to extend the service and extend a warranty on my car because, as anyone knows, you need this to keep costs down in the event that 'stuff' happens. Scott and JC took it upon themselves to have Roxanne Roch come to meet me when I picked up my car after a service visit... and she, like Bryce Harper from the Nationals, stepped up to the plate and CRUSHED IT when it comes to service. She stayed on me. Gave me options. Even looked into new vehicles for me. And in the end, I decided to buy out my lease, she handled everything... from new maintenance packages and warranty coverages to an extension of my tire warranty... She is such an asset. So client focused. But then again, so are all of the people I've dealt with here. In fact, I'll tell you, I leased two vehicles from this dealer's predecessor, and Scott, JC and "The REAL Roxanne" brought me back. Why? One word: Service. They made me a fan... again. I can't say enough great things about them. All of them. Oh... and one more thing... and she won't say this but I will... if you are shopping, ask for Roxanne... and take a look at the photos behind her. There is a reason she is the one picked by some of the most respected people IN THE WORLD to handle their transportation needs. Check that again -- the most RESPECTED PEOPLE ON THE PLANET. If she's working for them, and she's working for you... well, that right there... is pretty incredible. I can't recommend this team any higher. More

Great Experience. Highly Recommended Danny was really helpful. He made the car searching process easier for me. I had been searching for a car for a month before coming here, but Danny fo Danny was really helpful. He made the car searching process easier for me. I had been searching for a car for a month before coming here, but Danny found the perfect car for me. The process of buying the car could not have been easier. More

Excellent easy process Danny Goldin made the process easier than I could have imagine. After searching for over a month for a car, Danny was able to locate the right car at Danny Goldin made the process easier than I could have imagine. After searching for over a month for a car, Danny was able to locate the right car at the right price. More

Jeffrie Doss service advisor/Roxanne Roch-Sales I have been leasing from BMW Rockville for tens of years and this was by far my favorite experience. Roxanne was friendly and helpful and the biggest I have been leasing from BMW Rockville for tens of years and this was by far my favorite experience. Roxanne was friendly and helpful and the biggest sweetheart. Not salesman creepy at all. Her patience with my English and genuine smile made the trip there for my new X5 awesome! She was referred to me by my favorite Service Advisor, Jeffrie Doss, who is ALWAYS a pleasure to work with. These two should be examples for good service and customer happiness! More

Alwyn Alii Client Sales Advisor Review I think that the customer survey was not a fair assessment of the client sales advisor. The questions were specific to the client sales advisor and t I think that the customer survey was not a fair assessment of the client sales advisor. The questions were specific to the client sales advisor and the financial advisor. My client sales advisor was exceptionally excellent in all areas. The low rating that I gave was strictly for the financial advisor and should not have any reflection on the rating of the client sales advisor. If I could do this survey over again, I would rate Mr. Alii with all 10's but it would not change my opinion about the financial advisor. The financial advisor should be rated separately from the sales advisor because a customer could have a great experience with their sales advisor and have a very poor experience with the financial advisor. I have two friends right now that will be contacting Mr. Alii to purchase vehicles, that's how great his service was but I have also warned them about the financial advisor. I truly hope that they will not have the same experience that I had with the financial advisor. Mr. Alii is an excellent sales advisor and my overall experience with him was excellent. Sincerely, Sylvia Brown More

Great Experience I had a great experience purchasing my BMW from BMW of Rockville. Daniel Goldin was a pleasure to work with, never pushy and always willing to answer I had a great experience purchasing my BMW from BMW of Rockville. Daniel Goldin was a pleasure to work with, never pushy and always willing to answer all my questions. Definitely recommend Danny and BMW of Rockville. More

Best BMW Dealership: Courteous and Smart Client Advisor Rockville BMW, specifically, Roxanne and Nicholas, went above and beyond to ensure that I would love my new X5 -- I absolutely love it! Roxanne placed Rockville BMW, specifically, Roxanne and Nicholas, went above and beyond to ensure that I would love my new X5 -- I absolutely love it! Roxanne placed a great deal of care and consideration researching the perfect car for me. She is very smart and courteous. I have back and neck issues, and Roxanne researched every specification of the X5 to ensure I was getting a good fit. The X5 is an amazing SUV, with comfortable seats and a smooth ride. Nicholas worked incredibly hard to ensure that the lease numbers were reasonable and appealing. Both Roxanne and Nicholas gave me the impression that they genuinely care about their customer's satisfaction. At the end of the day, they seemed to just want me to be happy and enjoy my car. This was one the most pleasant car leasing experiences. They just wholeheartedly care about their customers. I will definitely return to Rockville BMW when my lease expires. This is a top quality dealership. There is a reason why people (us included) drive from Virginia to lease a car here. The Sterling and Fairfax dealerships are close to us, but we chose Rockville. They're just doing it right. Even their service center staff (Joy specifically) are amazing! More

Danny Goldin is a fine sales agent! I received a recommendation for BMW of Rockville and in particular Danny Goldin from a good friend. He called back once I left a message and we fixed I received a recommendation for BMW of Rockville and in particular Danny Goldin from a good friend. He called back once I left a message and we fixed a time the next day. Danny was on time, polite, well-informed, and helpful. We had not decided to buy a car although we were interested in BMW. We had looked at different models earlier and also another make (we owned a Mercedes). Danny showed us what interested us, and managed to guide us to the right model, at the right price, and also to leasing, for the first time. After this, he waited with us until the Finance Manager managed to get around to us and finalize the paper work. In the next few weeks, as we got used to the new vehicle, Danny was always helpful and available. More

Employee Review I only stopped by to test drive a BMW, Suvin Viswanathan was my sales person, he was very nice, passionate, patient with me and answered every questio I only stopped by to test drive a BMW, Suvin Viswanathan was my sales person, he was very nice, passionate, patient with me and answered every question I had about the BMW. Thus is the first BMW I've owned and was hesitant about purchasing it until Suvin talked to me about it. I really appreciate his not being a pushy salesman for I've been to some dealerships and have felt pressured to purchase their vehicle. I will definitely recommend Suvin to other family and friends who I know are going to buy a BMW. I've brought my car in for service and he made sure I was taken care of in a timely manner he kept me abreast of everything that was happening with my car and the outcome. I am very much satisfied with my purchase and with Suvin and his being my saleaman. Thank you Suvin and BMW. I am a happy customer. More

An AMAZING car buying experience!! I am not usually one to enjoy the whole "car buying" process but, the team at BMW of Rockville, MD has totally changed my mind. Upon our arrival, we I am not usually one to enjoy the whole "car buying" process but, the team at BMW of Rockville, MD has totally changed my mind. Upon our arrival, we were cordially greeted by the manager (that's a first) who introduced my husband and me to Client Advisor, Alwyn Alli. Alwyn's up-beat personality was refreshing. His willingness to answer any/all questions we had was appreciated. Alwyn's knowledge of the vehicles was impressive as well. Although I was indecisive about whether I wanted a sedan or SAV, Alwyn was super patient and allowed me to test drive a few vehicles before making a decision to go with the SAV. Alwyn's attentiveness made us feel as if were the most important clients in the place.... and he was quite busy. Mr. Alli is an awesome representative of the BMW brand and represents the best-of-the-best.... hands-down! Fast forward to Finance and James Wang.....he, too, is awesome!!.... pleasant, concise, informative....absolutely wonderful at what he does and has a great sense of humor to boot! Although I don't remember the name of the young lady James was mentoring, she was awesome too ;-) Thank you team BMW of Rockville...YOU ARE ROCKSTARS!!! More