BMW of Rockville

Excellent service from Suvin Viswanathan I recently leased an X-1 from BMW Rockville . I cannot say enough about my positive experience working with Suvin Viswanathan. Suvin is an excellent c I recently leased an X-1 from BMW Rockville . I cannot say enough about my positive experience working with Suvin Viswanathan. Suvin is an excellent client advisor. I met Suvin 7 mos ago but because of personal circumstances, we didn't finalize the deal at that time. Suvin was very patient and never pushy. He cheched in occasionally and I finally drove away with my X-1. Suvin was such a professional and very knowledgeable and considered my best interests and needs. I would highly recommend Suvin and BMW Rockville to everyone! More

Best car buying experience ever. I actually left the silver spring Bmw angry because the service was so horrible. A friend told me to try Rockville. She contacted her sales Rep in roc I actually left the silver spring Bmw angry because the service was so horrible. A friend told me to try Rockville. She contacted her sales Rep in rockville and he immediately contacted me regarding my concerns. My sales Rep Suvin V. completely removed the bad taste in my mouth that the other location left. He was personable , friendly , and I left the owner of a brand new vehicle. I have had really bad experiences with car buying in general. But I think Suvin changed the game for me. Suvin was so knowledgeable about all of the cars and their features. He didn't just tell me what I wanted to hear. He gave me realistic numbers and did his best to accommodate all my wishes. I can be indecisive at times and assumed he would get impatient. He sat there with me for several hours while I carefully made each decision regarding this major purchase. I have already referred him to several friends. This dealership gave me such a positive experience. More

Fabulous service, quick, attentive, thorough My experience was great. They helped we find a car quickly, kept me informed throughout the process, and made the experience incredibly quick and pain My experience was great. They helped we find a car quickly, kept me informed throughout the process, and made the experience incredibly quick and painless. I could not have asked for more. Roxanne Roch-Rigo was exceptional! More

Favorite Purchase Today, I purchased my second BMW. Roxanne Roch-Rigo was my new vehicle client advisor. Her expertise concerning the make and model of my vehicle was Today, I purchased my second BMW. Roxanne Roch-Rigo was my new vehicle client advisor. Her expertise concerning the make and model of my vehicle was extremely impressive. The knowledge and overall demeanor of the vehicle client advisor made the purchase all the more delightful and rewarding. Of great assistance for me and my husband was the attention to detail concerning the purchasing transaction. We would highly recommended BMW at Rockville to anyone interested in buying a BMW. More

Kevin Hemmis - X3 CPO I had a phenomenal experience at the BMW of Rockville. From initial greeting to the test drive experience to the purchasing process, Kevin Hemmis was I had a phenomenal experience at the BMW of Rockville. From initial greeting to the test drive experience to the purchasing process, Kevin Hemmis was professional, friendly, and extremely knowledgeable. Being new to the BMW Brand, Kevin took the time to show me how all the features worked in my X3. I had a smooth experience in Accounting too! I definitely recommend this dealership! More

Great Experience My son found a car for me on the Rockville BMW website. I called and talked to Kevin who was very helpful, fair and knowledable. My son and I drove fr My son found a car for me on the Rockville BMW website. I called and talked to Kevin who was very helpful, fair and knowledable. My son and I drove from Richmond VA to test drive the car. I ended up buying it and Kevin worked with me to allow an independent mechanic to inspect the car before purchase. I was able to drive it home that day! James was also fantastic and made the process very easy. Kevin followed up that evening to make sure we got home okay. I LOVE my new car!! (Any chance I can get a BMW t-shirt size large for my son for helping me find the car and driving 4hrs RT?? And for filling out this survey a second time since the first one didn't go through? 😊) More

Pre-owned vehicle had been in an undisclosed accident update Updated post regarding the CPO X3 that had been in an undisclosed accident—tried to come to resolution with the General Manager the best they would of Updated post regarding the CPO X3 that had been in an undisclosed accident—tried to come to resolution with the General Manager the best they would offer was to extend the existing warranty by a year. Warranty was extremely limited, only covering “defects in materials or workmanship” which clearly precludes the impact of possible damage caused by the previous owner which is the very reason that I am concerned about the safety and reliability of the CPO in the first place and only comes with a full legal release. Which would leave me with no recourse if something goes wrong. Did I mention that the same problem started again this weekend… The GM belittled my concerns, calling the accident a “boo boo” and said BMW didn’t have to tell me the truth about what happened to my car or fix it correctly and that a lot of other dealers wouldn’t have. I actually disagree. Professional and ethical norms say you do have to behave in that way. It’s what the BMW trademark SHOULD stand for and a GM shouldn’t be trying to argue for extra credit points for doing what is the right thing. Since the dealership is so convinced that the car is fine, I asked today to trade my car for one of equal value. The GM says now that my car has depreciated in the 3 months I have been trying to get it fixed by them and that the $2,600 in taxes and fees is too much for them to pay. Though the warranty they offered had a retail value of approx.. $2,000 so it seems like they could but that perhaps the “boo boo” is more problematic than they want to admit? Bottom line, don’t buy a car here because they don’t stand by their product. I literally hate my car every time I get into it and hate BMW. -------------------------------------------------- I was so excited to buy a BMW after driving a minivan for 12 years! Twins are now 12 and it was time for mom to have a fun, but still safe car! But unfortunately shortly after the purchase of a certified pre-owned BMW a series of trips to the service department determined that prior my purchase, the previous owner had gotten in an accident and cosmetically covered up the damage on the exterior. While BMW fixed the damage at no cost to me (I will say that Scott Cascone the service manager was AWESOME throughout this experience and completely honest about what had happened), the sales manager will not respond to my questions on how an accident or serious dependencies in the mileage reported were not identified as part of the certified pre-owned vehicle inspection checklist. I am now concerned about the fundamental safety of the car for my children and am working with BMW North America to address the problem to engage. At this point I can't recommend the dealership or the car but hope that after working with BMW North America to be able to recommend the car. More

Purchased a used car Purchased used car from BMW Rockville, Suvin Viswanathan- he was helpful, and they took care of several issues with the vehicle after I purchased it. Purchased used car from BMW Rockville, Suvin Viswanathan- he was helpful, and they took care of several issues with the vehicle after I purchased it. More

Kevin Hemmis sales advisor Kevin was a great listener, responsive to what we were looking for, very knowledgable, at a detail level about the variety BMW products. Absolutely n Kevin was a great listener, responsive to what we were looking for, very knowledgable, at a detail level about the variety BMW products. Absolutely no pressure. Built trust through his behavior with us. I'll find Kevin when I'm ready to replace our second BMW. More

Highly recommend Roxanne Roch We recently purchased a preowned BMW for our teen daughter. Roxanne was wonderful to work with from start to finish, and made the experience special! We recently purchased a preowned BMW for our teen daughter. Roxanne was wonderful to work with from start to finish, and made the experience special! More