BMW of Rockville

Karen Cruz Is Phenomenal Karen Cruz at BMW of Rockville is phenomenal. I could not ask for better. She took time to understand my questions and answer them from the original Karen Cruz at BMW of Rockville is phenomenal. I could not ask for better. She took time to understand my questions and answer them from the original test drive to delivery. She followed-up before and after delivery, made certain I got the best deal and resolved items quickly. This is the fifth BMW I have purchased from Karen and each time I have been very happy. I continually return to BMW of Rockville because of Karen. I look forward to working with her again when it is time for my next BMW. More

Brought a used BMW All Star Danny Goldin" - Howard Thompson Danny Goldin provided excellent customer service. He was knowledgeable, courteous, patient and profes All Star Danny Goldin" - Howard Thompson Danny Goldin provided excellent customer service. He was knowledgeable, courteous, patient and professional. Danny make buy a BMW, smooth and stress-free experience. Danny is a huge reason why I have a very positive opinion of BMW of Rockville. More

SO HAPPY!!!!!!! We were looking for a Certified Pre-Owned BMW for my daughter. Our sales person, Roxanne was VERY professional and made us instantly feel like family We were looking for a Certified Pre-Owned BMW for my daughter. Our sales person, Roxanne was VERY professional and made us instantly feel like family! She asked us all the right questions to get to the right car. She had them waiting for us when we arrived! Her process made our decision easy, and there was no pressue. The price was very competitive and we made the deal. I am EXTREMELY satisfied and will continue to purchase my future BMW's through Roxanne...she is AMAZING! She is the most professional car sales person I have ever worked with. Thank you! More

Purchase of BMW 330GT and Pickup at BMW Performance Center Bought my first BMW with very professional help from DAVID LAWELL (Internet Sales Manager), JACOB WINANS (Product Genius), and ROXANNE ROCH-RIGO (Clie Bought my first BMW with very professional help from DAVID LAWELL (Internet Sales Manager), JACOB WINANS (Product Genius), and ROXANNE ROCH-RIGO (Client Advisor). David's integrity and flexibility convinced me to buy from BMW of Rockville even though I had a slightly better $ offer from another dealer. Jacob's test drive convinced me BMW was the way to go. Roxanne's help with arranging pickup of car at the BMW Performance Center in South Carolina really topped it off. I drove the car back to Washington DC via the Blue Ridge Parkway and we bonded on the way. All of my experiences in this whole transaction were good. More

Outstanding job thanks to Suvin! I was shopping around for a lease renewal and Suvin gently offered his service. Listening carefully to what I wanted he went above and beyond every st I was shopping around for a lease renewal and Suvin gently offered his service. Listening carefully to what I wanted he went above and beyond every step of the way. He provided a spectacular service: was always available (even late in the evening), patient, clear and courteous but most importantly always kept his word! I would recommend Suvin anytime as he offered us a 5 star service and made our experience with BMW Rockville very positive. More

All Star Danny Goldin Danny Goldin provided excellent customer service. He was knowledgeable, courteous, patient and professional. Danny helped make this transition from Danny Goldin provided excellent customer service. He was knowledgeable, courteous, patient and professional. Danny helped make this transition from Mercedes Benz to BMW a smooth and stress-free experience. Danny is a huge reason why I have a very positive opinion of BMW of Rockville. More

"BMW of Rockville Rocks because of Roxanne!" I've been a customer since they were called VOB. I came in to renew my lease on a 430xi. I cannot say enough about my positive experience working wit I've been a customer since they were called VOB. I came in to renew my lease on a 430xi. I cannot say enough about my positive experience working with Roxanne Roch. I'm so glad she was referred to me! Roxanne was very professional, patient, knowledgeable, friendly and considered my best interest. The process was seamless because of her. I highly recommend Roxanne & BMW of Rockville! More

"Execptional Service" I always have superb service whether it's scheduled or not. Joy will always accommodate me on a short notice, provide me with a complimentary loaner, I always have superb service whether it's scheduled or not. Joy will always accommodate me on a short notice, provide me with a complimentary loaner, and (most importantly) keep me in the loop with their communication. My service advisor, Joy Chilcoat, is the best advisor! More

BMW Rockville Rocks! This is the second time that my Embassy has leased a vehicle from BMW Rockville and the process was again so seamless and easy owing to our superb sal This is the second time that my Embassy has leased a vehicle from BMW Rockville and the process was again so seamless and easy owing to our superb sales representative Roxanne Roch, Rigo. More

Excellent Customer Service The Rockville branch made sure I found exactly what I was looking for in such a short period of time. I truly appreciate that I was not given the "run The Rockville branch made sure I found exactly what I was looking for in such a short period of time. I truly appreciate that I was not given the "run around" and was straight to the point. The X5 is a wonderful vehicle and I'm satisfied with the purchase. More