Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Rockville
Rockville, MD
1,800 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,800 reviews
July 29, 2018
BMW X3 - Thanks Maria Cokinos This is the 4th car we have purchased from Maria Cokinos and each time she has delivered amazing service. Maria is a true professional with supreme pa This is the 4th car we have purchased from Maria Cokinos and each time she has delivered amazing service. Maria is a true professional with supreme patience and persistence in getting the best deal for her customer. This is one of the reasons why we keep coming back to her. We do not live in Maryland but we drive to Rockville from McLean for Maria's service and the dealership's selection of BMWs. More
by LR Fadoul
Employees Worked With
Maria Cokinos
July 29, 2018
Review of Maria Cokinos Maria did an excellent job in advising me regarding my first BMW purchase. She provided great client service, is very friendly and patient, and extre Maria did an excellent job in advising me regarding my first BMW purchase. She provided great client service, is very friendly and patient, and extremely knowledgeable. More
by anonymous1
Employees Worked With
Maria Cokinos
July 26, 2018
Titled and Tagged the Wrong Car and Correction was Worse It is hard to understand how a customer can have a wonderful experience with the sales team only to have the back end process ruined the reputation of It is hard to understand how a customer can have a wonderful experience with the sales team only to have the back end process ruined the reputation of this dealership forever for our family. Our sales experience was fantastic with a wonderful support staff throughout the selecting, locating and receiving our vehicle. Once the vehicle arrived and prepped for delivery, my wife, daughter and I waited for two and a half hours to be helped by the ONLY Finance Advisor on a Friday evening. He took his time and pitched, as he should I suppose, and when products were declined, he rushed through the paperwork with a complete downturn in attitude. This coupled with being at the dealer for over four hours, we were ready to just sign and leave. Four days after the purchase, I received a phone call from my salesperson informing me that the entire paperwork was completed on an incorrect VIN number; My wife was driving her new car around on someone else's VIN number. In order to get this corrected, we had to return again to the dealership only to find that the ONLY finance advisor that could help us, was the same person. Apparently the requests to pre-print the paperwork for us by the sales team was completely ignored and he hurriedly took another customer while we sat around. AGAIN. In the meantime, our salesperson was the ONLY person in the dealership that was making any effort to assist us. He had offered to bring the paperwork to our house that night but was told by the Finance Manager to assign us the dealer tag to drive on because they did not feel like taking care of it that night. I spoke to the Sales Manager regarding making things right by their customer to absolutely no avail, we left with the dealer plates in hand. It was only when I threatened to return the vehicle, they got off their "convenient" schedule to print the replacement paperwork and brought to my residence by our sales person. Who in the right mind schedules only ONE Finance Advisor on a Friday evening? How does this ONE Finance Advisor still employed? Aren't they suppose to check the information as the last check point before completing a sale? Or does that only happen if customers make back end purchases? Even on a more fundamental note: I understand that mistakes happen. People are allowed to make mistakes. Integrity and Character can be greatly judged by how one(s) handle such mistakes. Daniel Banicevic performed very poorly at his job. When he had a chance to correct and meld a relationship with a customer by recovering to the best of his abilities he failed again. The Finance manager who instructed my salesperson to send me home with a dealer tag to take care of the issue the next day, failed. That is not how you own your mistakes, react with accountability and address customer concerns. In fact, the only person that made any real effort to correct the mistakes was our salesperson. Someone that wasn't even responsible for it. He drive out to my house with the correct paperwork and replacement license plates for us to be able to use our new vehicle. This entire experience reveals a systemic breakdown in process, lack of integrity, and inherent disregard of customers and their time by the employees, their managers, and unfortunately the owner and his business practices. Best of luck and I hope for improvements for the sake of others whose business you might earn in the future. More
by CrexT
Employees Worked With
Daniel Banicevic
July 18, 2018
Thank you, Suvin Viswanathan! After driving my fourth BMW, Suvin Viswanathan was exceptional in helping me find my fifth one! I cannot recommend him more. Not only is he efficien After driving my fourth BMW, Suvin Viswanathan was exceptional in helping me find my fifth one! I cannot recommend him more. Not only is he efficient, hardworking, diligent, and extremely knowledgeable, I discovered he's a loving dad and husband, and a man of great integrity with whom I could trust. I give this guy thumbs up all the way!! Thank you, Suvin! More
by Bonny
Employees Worked With
Suvin Viswanathan
July 16, 2018
Great Experience with Suvin Viswanath I am a pretty particular guy and a BMW nut. Had been following the brand for sometime and really wanted to find not just the right car, but at a pric I am a pretty particular guy and a BMW nut. Had been following the brand for sometime and really wanted to find not just the right car, but at a price I could afford. Like most, I called around all the dealers in the DMV. When I told them the car I wanted, I was laughed off the phone. Called Suvin at BMW of Rockville and he was genuine and told me that he felt we could come to an agreement on something close to what I wanted and to come in. I was skeptical as I thought I was wasting my time and he was going to try and scam me when I came in. Boy was I wrong. Suvin worked with me tirelessly for 3 hours to get me into a car that I wanted and a price that was reasonable to me. It wasn't an easy deal by any means, but I knew I was asking a lot. Suvin took the time and patience to make sure I was happy and helped set my expectations correctly. He knew all about the car and really what the key selling points were. I'll definitely be going back to BMW Rockville to see Suvin in 3 years. More
by EstoriaBlueBMW
Employees Worked With
Suvin Viswanathan
July 09, 2018
Maria Cokinos is excellent to work with!!!! I wish we could give Maria a 6 Star!!!! She is very professional & competent at what she does. She went above & beyond what was expected to make the d I wish we could give Maria a 6 Star!!!! She is very professional & competent at what she does. She went above & beyond what was expected to make the deal happen for us. She is a real asset to BMW. Thank you Maria for evertything you did. we will recommand you to all our family & friends. More
by Hanna2008
Employees Worked With
Maria Cokinos
July 04, 2018
Custom order X5 & Performance Center Delivery I can’t say enough nice things about Maria, I’ve been dreaming of a custom ordered fully loaded X5 diesel for years and finally had the courage to do I can’t say enough nice things about Maria, I’ve been dreaming of a custom ordered fully loaded X5 diesel for years and finally had the courage to do it. Maria was extremely patient and informative as I changed my mind - more than a few times and then very persistent in getting the order into BMW prior to end of production for the F15. The entire experience was amazing, a very fair price and everything went smoothly for picking it up at the Performance Center in SC. I highly recommend working with Maria! More
by William & Luis
Employees Worked With
Maria Cokinos
July 02, 2018
Epitome of a perfect salesperson. My Sales Experience started early in the morning at 10 AM and ended at 11 PM. Maria was very patient with me and accommodated according to my schedule My Sales Experience started early in the morning at 10 AM and ended at 11 PM. Maria was very patient with me and accommodated according to my schedule as i had to step out of the dealer ship for some time. She patiently test drove with me 4 cars before i selected my preferred car, exterior and interior color, engine and options. Thank you Maria. she is a perfect example of a salesperson, she didn't push me into a decision but worked with me to come up with a decision. More
by optimistAndy
Employees Worked With
Maria Cokinos
July 02, 2018
knowledgeable Sales Lady Who Provides Great Customer Service Maria is very experienced and knowledgeable about the cars she sells. She is very personable and sensitive to the customer's needs. Worked hard to fig Maria is very experienced and knowledgeable about the cars she sells. She is very personable and sensitive to the customer's needs. Worked hard to fight for the best deal for the customer. This is my first BMW and I will come back to her again for my next! More
by peachspider
Employees Worked With
Maria Cokinos
June 24, 2018
Excellent...could not have better. "MY 3rd 2018 BMW PURCHASE IN 2 MONTHS FROM MARIA COKINOS!!! THE BEST BMW DEALER IN THE DC AREA FOR PRICING & CUSTOMER SERVICE!!! I HIGHLY RECO "MY 3rd 2018 BMW PURCHASE IN 2 MONTHS FROM MARIA COKINOS!!! THE BEST BMW DEALER IN THE DC AREA FOR PRICING & CUSTOMER SERVICE!!! I HIGHLY RECOMMEND THIS DEALERSHIP ABOVE THE REST OF THE BMW STORES IN DC!!!" More
by 2 very happy BMW owners!
Employees Worked With
Chris, Nick, Maria Cokinos
