BMW of Rockville

Great Experience with Suvin Viswanath I am a pretty particular guy and a BMW nut. Had been following the brand for sometime and really wanted to find not just the right car, but at a pric I am a pretty particular guy and a BMW nut. Had been following the brand for sometime and really wanted to find not just the right car, but at a price I could afford. Like most, I called around all the dealers in the DMV. When I told them the car I wanted, I was laughed off the phone. Called Suvin at BMW of Rockville and he was genuine and told me that he felt we could come to an agreement on something close to what I wanted and to come in. I was skeptical as I thought I was wasting my time and he was going to try and scam me when I came in. Boy was I wrong. Suvin worked with me tirelessly for 3 hours to get me into a car that I wanted and a price that was reasonable to me. It wasn't an easy deal by any means, but I knew I was asking a lot. Suvin took the time and patience to make sure I was happy and helped set my expectations correctly. He knew all about the car and really what the key selling points were. I'll definitely be going back to BMW Rockville to see Suvin in 3 years. More

Maria Cokinos is excellent to work with!!!! I wish we could give Maria a 6 Star!!!! She is very professional & competent at what she does. She went above & beyond what was expected to make the d I wish we could give Maria a 6 Star!!!! She is very professional & competent at what she does. She went above & beyond what was expected to make the deal happen for us. She is a real asset to BMW. Thank you Maria for evertything you did. we will recommand you to all our family & friends. More

Custom order X5 & Performance Center Delivery I can’t say enough nice things about Maria, I’ve been dreaming of a custom ordered fully loaded X5 diesel for years and finally had the courage to do I can’t say enough nice things about Maria, I’ve been dreaming of a custom ordered fully loaded X5 diesel for years and finally had the courage to do it. Maria was extremely patient and informative as I changed my mind - more than a few times and then very persistent in getting the order into BMW prior to end of production for the F15. The entire experience was amazing, a very fair price and everything went smoothly for picking it up at the Performance Center in SC. I highly recommend working with Maria! More

Epitome of a perfect salesperson. My Sales Experience started early in the morning at 10 AM and ended at 11 PM. Maria was very patient with me and accommodated according to my schedule My Sales Experience started early in the morning at 10 AM and ended at 11 PM. Maria was very patient with me and accommodated according to my schedule as i had to step out of the dealer ship for some time. She patiently test drove with me 4 cars before i selected my preferred car, exterior and interior color, engine and options. Thank you Maria. she is a perfect example of a salesperson, she didn't push me into a decision but worked with me to come up with a decision. More

knowledgeable Sales Lady Who Provides Great Customer Service Maria is very experienced and knowledgeable about the cars she sells. She is very personable and sensitive to the customer's needs. Worked hard to fig Maria is very experienced and knowledgeable about the cars she sells. She is very personable and sensitive to the customer's needs. Worked hard to fight for the best deal for the customer. This is my first BMW and I will come back to her again for my next! More

Excellent...could not have better. "MY 3rd 2018 BMW PURCHASE IN 2 MONTHS FROM MARIA COKINOS!!! THE BEST BMW DEALER IN THE DC AREA FOR PRICING & CUSTOMER SERVICE!!! I HIGHLY RECO "MY 3rd 2018 BMW PURCHASE IN 2 MONTHS FROM MARIA COKINOS!!! THE BEST BMW DEALER IN THE DC AREA FOR PRICING & CUSTOMER SERVICE!!! I HIGHLY RECOMMEND THIS DEALERSHIP ABOVE THE REST OF THE BMW STORES IN DC!!!" More

Dreadful experience to say the least You would expect that after purchasing a number of cars from this dealership over the years, there would be some professional courtesy following up on You would expect that after purchasing a number of cars from this dealership over the years, there would be some professional courtesy following up on promises made. I guess things turned to worse after my last purchase.. Purchased 2018 X5M beginning of year.(2018). Traded older X5M with 3 years additional extended warranty remaining on it (extended warranty purchased from same dealer). Did not really negotiate pricing, just went with standard BMW incentives. Sales person assigned did not seem too interested in the transaction. His boss was.primarily handling it. Young kid, more ninterested in calculating his commission rather than helping me placing the mats on the vehicle. Upon signing, their calculation came off by $200. No biggie. They said too late in the day to change, they would apply it to a 2 year dmv registration. Fine, I said. They also said they would process the refund of previous car's extended warranty asap. Perfect. Picked up the car and left. Well 2 days later, squeeking brake noises.. Went back. Sales said it is just the snow salt (this was January) and to wait a little. Well after 5 months now, what to say.. 5 visits to the service, still squeeking noises. In the beginning, it could not be replicated, then it would go away by itself, then the car is too sporty and the racing brakes do that noise (was not doing it on the older X5M), and now there is some bulletin about special procedure to do to the brakes. Well, at least the service people were responsive. They may not know how to fix it, but they are trying (and probably tired to deal with this car). The sales team on the other hand, no responses. They were supposedly trying to get the refund for 5 months but the warranty company "would not respond to their requests". Eventually I got in touch with someone from BMW North America (factory rep?). That lady tried her best, but this dealer's sales team would not return her calls. Eventually she found out the dealer had sold me a 3rd party warranty. I called that party myself. They had never received a refund request from the dealer. The warranty company said they will process and send the refund to the dealer that sold it. Apparently this dealership can not get its story straight. How about the 2 year registration? Well, here is a good trick from their finance officer: Apparently, he transferred my trade in's 1 year registration to the new vehicle (I had just renewed it a week before the purchase). He said that he could not apply the 2 year registration due to DMV rules... Well ok, how about applying it as a credit then, since they still owe it? Nope, "we dont owe anything in writing" is basically the answer...Well all is nice and well until you make the purchase, and then who cares. It is not a matter of the $200; It is a very small amount compared to the cost of the X5M. However, it is a matter of principle; you are supposed to do what you say you will do when talking to a customer. Principles (or customer care) do not seem to be part of this dealership's values.. More

Customer Focussed experience I have been to BMW rockville twice. The first experience was not that great, the salesperson was not open to hear my needs and concerns. It was straig I have been to BMW rockville twice. The first experience was not that great, the salesperson was not open to hear my needs and concerns. It was straight forward business conversation, not a friendly conversation. No offense to the sales person, every individual has a different style of dealing things. However my interaction with Maria was good and very interactive from the beginning. Very prompt in follow-ups and has the interest to get people to the showroom and have conversation. I walked into the showroom with a different thought process and vehicles in mind, but she helped me find the appropriate vehicle and closed a good deal. Overall the sales experience was pretty smooth and neat. It's good knowing Maria and wishing here success. More

Lease of 2018 530ix Maria was extremely sensitive to our specific requirements regarding interior and exterior color and safety features. She worked hard to find a vehic Maria was extremely sensitive to our specific requirements regarding interior and exterior color and safety features. She worked hard to find a vehicle at another dealership which precisely met our needs. She was very pleasant and attentive throughout the process, and we would certainly work with her again. Our only mild criticism, and it is directed at the dealership, not at Maria, is that it took much too long to generate and complete all of the vehicle paperwork on the delivery date (more than 3 hours after our appointment time). This may, in part, be attributable to the fact that the delivery date followed a long holiday weekend and the car had to be obtained from another location. Nonetheless, it cut into the time we were able to spend with Emmitt Green, the technology genius. Emmitt was extremely patient and helpful, but we wish we had more time given the technological sophistication of the vehicle. We know that the dealership has indicated that we can make a follow-up appointment if we need more technical assistance, and we appreciate that. More

Great!! buying experience with Maria at BMW of Rockville Maria helped us in purchasing a BMW X5 2018. She was very professional and worked tirelessly with us and she fought for the deal I wanted. She went ab Maria helped us in purchasing a BMW X5 2018. She was very professional and worked tirelessly with us and she fought for the deal I wanted. She went above and beyond of what was expected of a salesperson. Thank you again for this great car buying experience. I would highly recommend her as a sales profession More