BMW of Rockville

Maintenance under warranty. I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly I came in for maintenance for my 328l. The service was thorough and excellent in every way. I appreciate the experience. Joy Chilcoat is undoubtedly a pro who is easy to work with. More

Surprisingly Smooth and Enjoyable Experience Cars are my passion, but I hate purchasing them. Many times I know more about the car I'm purchasing than the sales associate and actually purchasing Cars are my passion, but I hate purchasing them. Many times I know more about the car I'm purchasing than the sales associate and actually purchasing it is always a hassle. I'm please to say that wasn't the case at BMW of Rockville. All the staff and sales associates I encountered were courteous, knowledgeable and professional. I'd especially like to recognize Roxanne as she made what's typically a bad experience, very pleasant. More

Smooth and Easy Purchasing Experience with Suvin I recently purchased a 2016 CPO 340i X-Drive stick shift from Suvin. Searching for a stick shift that was certified is no easy task in 2019. I had bee I recently purchased a 2016 CPO 340i X-Drive stick shift from Suvin. Searching for a stick shift that was certified is no easy task in 2019. I had been looking on BMW's website, Autotrader, local dealers' websites and word of mouth. However, as soon as I told Suvin what I was looking for, he was able to locate a vehicle in my desired color and have it in stock within a day. I came in for a test drive and we completed the sale in the same afternoon. In addition to providing me with an extremely fair market value price (I won't say this was a robbery but I don't believe I overpaid), he delivered the car in like new condition. As with most used cars, there were a few minor scratches on the rims and around some doors when the car arrived but before I took the vehicle home, everything was removed and the car had a fresh detail inside and out (including the engine bay). Suvin was not pushy and didn't try to up-sell me on any packages such as paint protection. He simply told me what was available and let me choose if I wanted to do anything additional such as an extended warranty and tire/rim protection. Suvin doesn't mess around or try to pull anything funny when working with him. He simply goes to work to try and find you the car you're looking for at the best price he can offer. Lastly, Suvin has followed up with me to ensure I am happy with my purchase. He also went with me to the Service area and introduced me to several service advisers so that I could become familiar with the people who worked in Service. While I hope to not need the service department frequently, it is comforting to know that I will be taken care of whenever my vehicle needs service. I highly recommend asking for Suvin if you are searching for a new/used BMW in the DMV area. More

Very good I am very happy with the service I received at the dealership, especially with Maria Cominos. I want to thank her and everyone else there. I am very happy with the service I received at the dealership, especially with Maria Cominos. I want to thank her and everyone else there. More

service experience Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be dupli Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be duplicative. More

i wouldn't buy without Maria's help Maria provided a great help and support during the process. She is experienced and available to answer all questions. Maria took her time to show me a Maria provided a great help and support during the process. She is experienced and available to answer all questions. Maria took her time to show me all available cars and discuss all options. I wouldn't decide without her great help! She is the best! More

BMW 328i This is the first time I have purchase a vehicle from BMW Rockville and I had a very positive experience. Maria was extremely helpful when assessing w This is the first time I have purchase a vehicle from BMW Rockville and I had a very positive experience. Maria was extremely helpful when assessing which BMW would be best for my particular needs and helped narrow down the search efficiently. She was very enthusiastic throughout the whole process whilst being attentive to my specific situation (relocation to another state). I couldn’t have asked for better customer service and would gladly recommend the dealership and Maria to others! More

Car service Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubl Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubleshooting dilemma. Waiting area was entertaining and inviting. More

Joy Chilcoat Service Advisor is top notch Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasa Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasant. More

Maria puts her clients first! This is my second vehicle that I have purchased through BMW of Rockville and my first time working with Maria. She brings a tremendous amount of exper This is my second vehicle that I have purchased through BMW of Rockville and my first time working with Maria. She brings a tremendous amount of experience in the automotive industry and will work fiercely on behalf of her clients to get them the best deal possible. Her passion and enthusiasm for matching clients with their ideal vehicle is infectious and very much appreciated. Maria took a creative, unique approach to finding me my preferred make and model quickly and at a fair price. Will gladly work with Maria again on finding my next BMW! More