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BMW of Rockville
Rockville, MD
1,800 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,800 reviews
July 18, 2019
Ronald Stewart is BMW of Rockville's saving grace In February I purchased my third BMW. This time I went to BMW of Rockville - big mistake. During the sale the staff was pleasant and attentive. Howeve In February I purchased my third BMW. This time I went to BMW of Rockville - big mistake. During the sale the staff was pleasant and attentive. However, once the deal was made the white glove came off. I had several issues getting my car registered and every time I called to check in I was given a different story and a different employee to speak with - if I even got to speak with anyone at all (many unreturned messages). This dealership's only saving grace is a young man named Ronald Stewart. On two separate occasions while I was visiting the dealership in an attempt to get some help from the sales department - he saw me in need and jump in to provide stellar service. It was not his job (as I believe he's a porter). Ronald is knowledgable and goes above and beyond to meet customer needs. If it were not for Ronald I would rate this dealership a zero, Ronald needs to be recognized for the job he does for this dealership. If more of the employees were as dedicated to their job as Ronald the dealership would be in a much better place. More
by Dodsongq
Employees Worked With
Ronald Stewart , David Lawell, Kurun Singh, Jose Vielma
July 12, 2019
Surprisingly pleasant ! It was wonderful to go into Service expecting something to be majorly wrong with my vehicle and surprisingly find out that it was something very si ! It was wonderful to go into Service expecting something to be majorly wrong with my vehicle and surprisingly find out that it was something very simple. And having it fixed and fixed right. More
by BlessedMermoriesofGram
Employees Worked With
Loaner staff was excellent , Joy Chilcoat
July 09, 2019
Maria is the best! Maria's attention to detail is impeccable. She is top in the industry. No hassle, no pressure and most importantly knowledgeable! I definitely recomme Maria's attention to detail is impeccable. She is top in the industry. No hassle, no pressure and most importantly knowledgeable! I definitely recommend her and BMW of Rockville to friends and family. This is my second purchase from Maria, I would not think of going anywhere else. More
by Lili1215
Employees Worked With
Maria Cokinos
July 08, 2019
Great positive experience I had a great buying experience at BMW of Rockville. I drove from Alexandria, Virginia to buy a 2019 X3 from BMW of Rockville in Maryland because they I had a great buying experience at BMW of Rockville. I drove from Alexandria, Virginia to buy a 2019 X3 from BMW of Rockville in Maryland because they are honest, transparent and trustworthy. The X3 that I wanted to purchase included many features and options with very specific interior and exterior color and no car was found to meet my expectations in entire Eastern region. I visited many BMW dealers in VA, but they just tried to sell their in-stock cars that had similar features that I wanted. However, Maria was different than other sales associates that I've met in VA. She suggested me to order a car for my satisfaction. She also had a long discussion with her manager to offer me a great deal. It was really amazing. In addition, BMW of Rockville charges $299 for processing fee but All BMW dealers I've visited in VA charges $799. What an additional great saving here! Maria was so professional, kind, helpful and knowledgeable. I definitely recommend her and BMW of Rockville to family, friends and anyone. Thank you so much Maria for all your great assistance and excellent communication. I really had a great experience here! More
by Sunny S
Employees Worked With
Maria Cokinos
July 02, 2019
Service was excellent Excellent service friendly and respectful. Quick response to my phone call, prompt attention to detail. Car was clean when picked up representative re Excellent service friendly and respectful. Quick response to my phone call, prompt attention to detail. Car was clean when picked up representative reviewed service report. More
by Leasecar
Employees Worked With
D'Angelo Cates
July 01, 2019
Excellent experience Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpf Was treated with individual attention and courtesy. Very respectful and professional attitude by all. Service representative was honest and very helpful and informative. Felt like part of the family with the crew. More
by Satisfied_Car_Owner
Employees Worked With
Eric Clark
July 01, 2019
Excellent Experience We were exploring possibilities for a new car lease, and Maria made the experience a pleasure. She was knowledgeable and responsive to all questions/i We were exploring possibilities for a new car lease, and Maria made the experience a pleasure. She was knowledgeable and responsive to all questions/issues. We encountered a “glitch” along the way (stuff happens) and Maria and the entire dealership team resolved it quickly and efficiently. Overall an excellent experience! More
by Steve
Employees Worked With
Maria Cokinos
June 29, 2019
Happy Customer Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the Happy with BMW customer service. Everyone is very friendly . My car was ready on time. The office was very clean everyone was sp happy and open the door for you . More
by Mary
Employees Worked With
Joy Chilcoat
June 21, 2019
Champagne X5 - DM2019 What can I say? Purchased my 1st BMW from Roxanne several years ago and knew I would reach out to her when I was ready to purchase the next. Roxanne What can I say? Purchased my 1st BMW from Roxanne several years ago and knew I would reach out to her when I was ready to purchase the next. Roxanne is phenomenal! Very professional, organized and such a caring sales rep. If you're in the market for a BMW, I highly recommend Roxanne as your go-to person! She'll go above and beyond to make sure you're getting the best deal possible. Truly one of the BEST!!! More
by DM2019
Employees Worked With
Roxanne Roch
June 19, 2019
Had first servicing of the 2018 year car, windshield washer. The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a c The service center is under renovation and car wash was not working. Current location is not very welcoming. But service was good.Supposed to give a car wash voucher. More
by Mantu211
Employees Worked With
Ali Souley
