BMW of Rockville

Every interaction with the people at BMW of Rockville is a treat, especially Suvin and Zachary! If all my interactions were this professional my life would be wonderful! a treat, especially Suvin and Zachary! If all my interactions were this professional my life would be wonderful! More

Stephen worked with me to get the new BMW iX when it first came out. He was amazingly communicative and great, and a nice person to work with in general. I'd highly recommend talking to him if you're first came out. He was amazingly communicative and great, and a nice person to work with in general. I'd highly recommend talking to him if you're looking for a new car! More

Exceptional service! John Blumberg and BMW picked up, fixed, and returned my car same day—seamless! John Blumberg and BMW picked up, fixed, and returned my car same day—seamless! More

Great service by Service Advisor Ali and the Service Team, it was my first service visit with my new BMW and Ali was very courteous and helpful. Team, it was my first service visit with my new BMW and Ali was very courteous and helpful. More

It was an interesting experience at this service center for my first visit. I went in for an oil change and my service tech, Jonathan did a great job communicating the additional services (spark plug and m for my first visit. I went in for an oil change and my service tech, Jonathan did a great job communicating the additional services (spark plug and micro filter replacement) my car needed which coincided with the notifications from the my BMW app. So it was good to know I wasn't be asked to have a service performed in excess of what is required. The fun began after I got my car back. About a mile after pulling out the lot, the enginge started hesitating and jerking, so I busted a u-turn and went right back to the dealership. Jonathan wasted no time and immediately took my car to the shop foreman to diagnose the issue, and got me a loaner car so I didn't have to spend any more time at the dealership. About an hour later he gave me a call and let me kow it was just a spark plug issue, one of the replacements must have been a dud. Picked up my car the next day and she's been good ever since. This rating is geared toward the level of service I received from Jonathan, much appreciated! More

This is the 2 nd car i have bought from them and there sales man, Mike Farzam is the main reason i went back to the dealer. If more bmw dealers had sales guys like mike. BMW would out sell must name br sales man, Mike Farzam is the main reason i went back to the dealer. If more bmw dealers had sales guys like mike. BMW would out sell must name brand cars. I rate mike rite at the TOP. I be happy to give more info on my experance, if you wish. Thank you. Richard cohen More

Awesome dealership. Very attentive, professional and attentive. Excellent timely and thorough service. Special kudos to Eric who handled service on my vehicle. Very attentive, professional and attentive. Excellent timely and thorough service. Special kudos to Eric who handled service on my vehicle. More

The service and attentiveness is great here. They're not pushy at all and will DEFINITELY try to work with you to get a deal. I worked with Ngan Vo (Cindy), and she was absolutely splendid to wo They're not pushy at all and will DEFINITELY try to work with you to get a deal. I worked with Ngan Vo (Cindy), and she was absolutely splendid to work with - she even came in right before the holidays to make sure my deal got completed and made sure I was able to drive off the lot even though the paperwork wasn't fully complete! Amazing experience. Again, this dealership is in it with you to get you your car. They'll work with you to get a deal and is not just in it for the money surprisingly. More

The service area staff and mechanics are professional and respectful. They are helpful in explanation of the service and responding to concerns. I'm impressed with the documented video reporting. respectful. They are helpful in explanation of the service and responding to concerns. I'm impressed with the documented video reporting. More

DO NOT bring your car here! This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and oft This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and often ignore you. More