BMW of Rockville

DO NOT bring your car here! This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and oft This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and often ignore you. More

This was our worst car-buying experience ever. We found a used 2023 X3 M40i and came to a deal easily enough. It was a late-night closing that finished after 9. I don't recommend that since you ca We found a used 2023 X3 M40i and came to a deal easily enough. It was a late-night closing that finished after 9. I don't recommend that since you can't see everything. With the 5-day return policy, it wasn't a big deal. We brought financing, so that part was relatively quick. My wife noticed the alignment was off while driving the next day. The day after, the parking sensor went bad, setting off several dashboard alerts (a common warranty issue). We also noticed that the vehicle didn't have front seat lumbar support which was key. This was a pandemic vehicle and BMW just didn't put it in some features despite the main BMW website showing the M40i should have had that feature as one of the high-end models. The dealership dropped off a lesser-grade X3 loaner and took the car to "make things right." The dealership never shared a plan with actions and completion dates. They had passed us off 3 times to different "managers" with tons of excuses between each handoff and we ended up being assigned to lying Leny Gorine, the sales director. This guy tries to tell us this high-end model didn't normally come with the lumbar, then he backs out of that and claims supply chain issues. From research that I have done, his first claim is garbage. However, in 2023, BMW left many owners in the lurch without features they custom ordered. There are BMW owners out there who have gotten the parts and installed lumbar support for several hundred dollars which shows this isn't a forever problem, but one that BMW should make right. At ten days worth of delay I had enough. When I proposed the dealership install the lumbar on top of fixing the alignment and parking sensor, they immediately declined and reversed the deal. They were not interested in making that part right. They essentially held the vehicle hostage and then delayed any action until we gave up on our original expectations of a fully featured M40i. Once we had reached an impasse, they immediately reversed the credit card payment. However, they took 11 days to return the remaining cash that was wired to them. They sent a check, which was poor form since we wired the funds. They claimed 7-10 days for a return of funds and missed that too. Why a business can't return funds immediately is suspect since both of our electronic transactions cleared in one day. One more little white lie about funds verification, customer trust, and poor business processing. It's all about them when it comes to the money. Overall, this dealership has very slow customer service, poor communication, and won't stand behind its product. I'm disappointed in BMW since they claim the X3 M40i is a high-end product, but standard features are missing from this trim level. Other brands have these things and don't make excuses. If you buy from this dealership, make sure every detail is as expected because this dealership won't do anything that's not in writing to make you happy. More

Our sales consultant has been Suvin Viswasnathan. Suvin has helped us lease 3 cars and purchase 1 car from BMW of Rockville. He has always gone above and beyond to help us with our leases. We would Suvin has helped us lease 3 cars and purchase 1 car from BMW of Rockville. He has always gone above and beyond to help us with our leases. We would highly recommend him to anyone wanting to lease or purchase a BMW. More

Please be aware of this dealership. Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging for service that is not needed when replacing a key fob AND THAT NO OTHER DEALERSHIP IN THE DMV CHARGES WHEN REPLACING A KEYFOB. Since they a dealership that sells high end cars im sure they figured you as a customer can afford it and won't question additional charges. Do you homework before you purchase your car or get it service there. Don't get your hard earned money riped off. More

My sales consultant Alex Sellouk was very professional and helped me to decide on the right car with great price. Thank you. Plus he bought lunch!!! and helped me to decide on the right car with great price. Thank you. Plus he bought lunch!!! More

This was our first time doing business with BMW of Rockville, and we were very pleased. Both sales and financial staff were very attentive and courteous. And when the desired outside/inside color co Rockville, and we were very pleased. Both sales and financial staff were very attentive and courteous. And when the desired outside/inside color combination was not available on the lot, they found us one from another BMW dealership. Communication was very clear. More

I'm very impressed with the service, and I like the way the service manager mr.Ali treated the customer. the service manager mr.Ali treated the customer. More

Do not trust the pre-owned salespeople at BMW of Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the s Rockville. They are dishonest and manipulative. I had been in discussion to see a convertible that was traded in and made arrangements with the salesperson to come in as soon as it was ready on a Saturday. Keep in mind that it’s a two-hour drive to BMW of Rockville, so it's not around the corner). I was told day of that the car was still not ready and would have to push my appointment to early to mid-next week. I was fine with that, but explained I worked a 9-5 and at best, I could get there after work. I had rescheduled for Wednesday of the following week after work for 6pm. I got a call at 4pm that day that another party was driving in from NJ to also look at the car, and I would have to beat them there to have a first look. At no point in any of our communications did they state that I did not have first right of refusal. I would have even put down a deposit to secure it. Nothing was ever mentioned in text, email, or on the phone. However, they really wanted me to come down there to see the car. Upon my arrival at the dealership, I was shocked to find that the other potential buyers were already test driving the car. The salespeople then instructed me to wait outside the preowned office, clearly intending for the other buyers to see me. They then proceeded to play us against each other, using me as a pawn in their sales strategy. It was a clear case of manipulation and I felt utterly used. These other buyers who drive from NJ were going to come back in the morning and give them a check. Unfortunately, since I was also there ready to make a deal, they couldn’t do that. It was after 5pm, and the banks were closed, so the only way they could buy the car was if they financed it right there on the spot. Interest rates for pre-owned cars were 9% this summer and you’d have to be pretty desperate to finance a car with rates that high AND take the hit to your credit score for a hard pull. But they did. So I drove back two hours empty-handed. The bottom line is that they had to overpay for the car and be put in a stressful situation they were not anticipating. Not to mention, they used me as bait, and the only winner was the dealership. When you think of your typical shady used car dealer, BMW of Rockville is a prime example of dishonesty and poor customer care... just to make a sale. More

Amazing customer service which made our multiple purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purc purchases quick and easy. The genius tech was extremely helpful setting up and explaining all of the features on our new BMW’s. Highly recommend purchasing your next car at BMW of Rockville! More

They provided a fast and efficiency service to my car. And entire process was professional and transparent. The price is reasonable too. And entire process was professional and transparent. The price is reasonable too. More