Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Rochester Hills
Shelby Charter Twp, MI
1,370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,370 Reviews of BMW of Rochester Hills
August 15, 2015
Great experience! Tonya and the entire team were great to work with. A very casual experience that was not pushy. They let their confidence and the products sell them Tonya and the entire team were great to work with. A very casual experience that was not pushy. They let their confidence and the products sell themselves! More
by joe
Employees Worked With
Matthew Vazana, Tonya Murray
August 14, 2015
Excellent Customer Service From the moment we walked in to the time we drove away in our new BMW X6, the customer service was excellent!! Dave Griffin was very professional and From the moment we walked in to the time we drove away in our new BMW X6, the customer service was excellent!! Dave Griffin was very professional and attentive toward us. I highly recommend him for anyone looking for a new BMW! More
by bethpatton5
Employees Worked With
David Griffin
August 10, 2015
Best car buying experience ever! David Grifffin is such a great dealer to work with. He is friendly, informative and makes the whole experience enjoyable. I love my new car!!! David Grifffin is such a great dealer to work with. He is friendly, informative and makes the whole experience enjoyable. I love my new car!!! More
by KU
Employees Worked With
David Griffin
August 07, 2015
Easy, Enjoyable Experience We have never bought a car without extreme stress and effort - Until our trip to BMW of Rochester Hills. Advisor Erick Grabruck handled everything as We have never bought a car without extreme stress and effort - Until our trip to BMW of Rochester Hills. Advisor Erick Grabruck handled everything as promised during our initial phone contact. No surprises or issues. Drove away with a beautiful car. More
by Don & Carol
Employees Worked With
David de Haan, Erick Grabruck, Maryanne Curcuru
August 02, 2015
X3 35i This the second vehicle I purchased from Erick Grabruck in the last six months. I purchased a 335 GT from Erick in March for my wife. The buying exp This the second vehicle I purchased from Erick Grabruck in the last six months. I purchased a 335 GT from Erick in March for my wife. The buying experience was so good I went back to trade in my 2013 X3 and purchase a new X3. When I went to the dealership I found Erick was on vacation, so I waited until he returned before I purchased my new X3. On both occasions the buying experience was great. More
by G
Employees Worked With
Erick Grabruck
August 01, 2015
Needed a Quick Lease We were moving from New York City to Oakland County (OC) Michigan on short notice and needed to quickly arrange for a car lease, sight unseen, that we We were moving from New York City to Oakland County (OC) Michigan on short notice and needed to quickly arrange for a car lease, sight unseen, that we could pick up when we got to the OC. I read some awful reviews about the service department at another BMW dealership located in the OC, and decided to try BMW of Rochester Hills. Brad Paris had some good reviews so I gave him a call (my first and only person I ended up talking with). I told him what I was thinking of, and he ended up having the perfect car and e-mailed me all the information I needed to make a decision the next day. We was in Paris France at the time, but Brad took care of everything over the phone and e-mail. We arrived yesterday, picked up the car and could not be happier. Brad and the dealership are great, and I look forward to having my service done here, as I hear good things about their service department. William Chaz Moore More
by Chazmoore
Employees Worked With
Brad Paris
July 31, 2015
Brad Paris is the best! Brad Paris is by far one of the best salespeople EVER!! He's patient, listens and finds the best price! I would recommend him to everybody I know!! A Brad Paris is by far one of the best salespeople EVER!! He's patient, listens and finds the best price! I would recommend him to everybody I know!! All in all this was one of the greatest experiences of purchasing a car!! More
by blondie
Employees Worked With
Brad Paris
July 31, 2015
Easy Purchase - Great Customer Service - Jason Anderegg My experience was very easy. Jason was great to work with from the very beginning to the very end. He took a great deal of time to show me all the b My experience was very easy. Jason was great to work with from the very beginning to the very end. He took a great deal of time to show me all the bells and whistles of my new purchase! Jason made sure I was pleased and felt comfortable with everything before driving off of the lot. My entire experience at this dealership was very comfortable. I didn't feel pressured or like I was being taken advantage of. The rest of the staff, Eric and Brad also made the experience very easy. I would definitely recommend this dealership to friends and family. More
by maya1965
Employees Worked With
Eric Lang, Brad Paris, Jason Anderegg
July 31, 2015
I had a great experience, very easy to work with. I had a great experience. Frank Sands and Matt Vazana made the experience very easy. They were patient. They worked with me until I found the car I I had a great experience. Frank Sands and Matt Vazana made the experience very easy. They were patient. They worked with me until I found the car I wanted. I would definitely recommend the dealer and Frank Sands. More
by reneec
Employees Worked With
Matthew Vazana, Frank Sands
July 30, 2015
Right price, right salesman, right on! My experience with Frank at BMW of Rochester was outstanding. The vehicle was as advertised and he was a great sales person. I was in and out in 30 My experience with Frank at BMW of Rochester was outstanding. The vehicle was as advertised and he was a great sales person. I was in and out in 30 minutes with no hard sell. I would recommend this dealership and especially Frank to all. More
by Bwanajoe
Employees Worked With
Frank Sands
