BMW of Rochester Hills

2019 BMW Sport Wagon My salesperson was very knowledgeable and handled all aspects of the sale professionally. The sales manager was personable and professional while sta My salesperson was very knowledgeable and handled all aspects of the sale professionally. The sales manager was personable and professional while staying engaged through the entire process from purchase to delivery. The finance manager explained all of the signature documents in detail and answered all my questions. A great purchase experience. More

Great Experience!!! I have been dealing with Baviarian Village since 2003 when I purchased my 330ci and my 530i alway exceeds my expectations. The service is the best i I have been dealing with Baviarian Village since 2003 when I purchased my 330ci and my 530i alway exceeds my expectations. The service is the best in all of the United States!! Eiidle is totally dedicated to his dealership !! More

Very efficient The dealership in Troy have an amazing relationship with the costumers. They are under a new management now. They were above and beyond my expectati The dealership in Troy have an amazing relationship with the costumers. They are under a new management now. They were above and beyond my expectations More

bought a used car Absolutely the best dealership experience I’ve ever had. So friendly and accommodating, yet professional and efficient. Usually dealerships creep me o Absolutely the best dealership experience I’ve ever had. So friendly and accommodating, yet professional and efficient. Usually dealerships creep me out, but we felt very comfortable. Rich is the best! and James was great too More

An organization that values you as a customer If you're like me, taking your car into service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond If you're like me, taking your car into service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond to make the process easy.  I'm not an easy customer, I blow in and out of the service depart like it's a pit stop at Detroit Grand Prix. Tonight I realized I had forgotten to grab my spare house key. My service advisor had ask me earlier that morning, "do you need any of these keys" and I said no, thinking I had a spare.  Not so and now, after normal business hours, I was locked out of my home. Perplexed as to if I call a locksmith, a local hotel or a friend for a night on their sofa... I contacted BMW of Rochester Hills via social media to let them know of my precarious situation. Within minutes they had contacted me back, circled the wagons and found a solution.  Not only did they rise far beyond expectations, later that evening they proactively reached out to confirm I had made it home safely.  That is customer service! The team at BMW of Rochester Hills recognizes that completing a transaction (be it sales or service) isn't the end but part of the process of building a long term relationship with a customer.  They are truly committed to delivering top notch service and genuinely care that your needs are addressed.  While I don't suggested you lock yourself out of your home to test the validity of my recommendation, I would highly recommend BMW of Rochester Hills, if you are looking for an organization that values you as a customer More

Well done! Smooth efficient check in and Maddie keep me well informed. Loaner was helpful and my car was returned cleaned outside and winter mats inside-well do Smooth efficient check in and Maddie keep me well informed. Loaner was helpful and my car was returned cleaned outside and winter mats inside-well done! More

Great dealership! I went into this dealership looking into a car that I was interested in and was amazed at how excellent everything went while I was going through the I went into this dealership looking into a car that I was interested in and was amazed at how excellent everything went while I was going through the entire process. Everyone treated me like family and Vince was a one of a kind man. He practically treated me like he knew me for ages. Vince explained everything thoroughly and didn’t miss a single detail. When he gave me a better price than what I was expecting I was shocked and overwhelmed with excitement. Great dealership with great staff. Would really recommend it to others. More

Good service and friendly I bought a CPO 428 convertible from them, and found them friendly and easy to deal with without a lot irritating attitude. This is the second CPO con I bought a CPO 428 convertible from them, and found them friendly and easy to deal with without a lot irritating attitude. This is the second CPO convertible I’ve bought from these folks, and I’m as happy this time as I was the last time. More

Great Service, but Pricy Mandie took very good care of me and my baby. Mandie kept me informed on progress. Her service quote was accurate. Great job! Thank you. Mandie took very good care of me and my baby. Mandie kept me informed on progress. Her service quote was accurate. Great job! Thank you. More

Great sales person Richard Bell is a pleasure to work with. He is extremely knowledgeable and charismatic. He truly cares about your needs as a customer and prioritizes Richard Bell is a pleasure to work with. He is extremely knowledgeable and charismatic. He truly cares about your needs as a customer and prioritizes customer service. He made sure the experience was seamless and that I didn't drive off without knowing every feature in my vehicle. He maintains professionalism while still being personable. I would recommend Rich to anyone looking for a new vehicle. More