BMW of Rochester Hills

Why shop or buy anywhere else!? Taking the time to write a review tends to be just such for me… time taken… BUT when I have an exceptional experience as I recently did with the purch Taking the time to write a review tends to be just such for me… time taken… BUT when I have an exceptional experience as I recently did with the purchase of my Certified Pre-Own 2011 BMW 328 xi coupe from BMW of Rochester Hills…. I felt strongly that a truly appreciative review was well earned by the professionals at the store. Having a tendency, desire and ability to change vehicles often over the last many years, I have experienced the full gamut of the good, bad and ugly of car shopping and ‘dealing’ with the various ‘personalities’ at dealerships. To keep this brief as the detail of the aforementioned experiences could be a subject of a book – that aside my search via the internet for the specific vehicle I now own, led me to Richard Bell, client advisor at the store. He was prompt with a real time reply to my internet inquiry (most still use auto replies…why I don’t know as just about the entire world has a mobile smart phone) and followed up to set an appointment with me to see the vehicle the following week when I was scheduled to be in town. The significance of this point is that I was going to be driving 4 hours from my home in Traverse City to Detroit Metro. When I arrived at the store I was genuinely impressed at how all the pre owned inventory was lined up and spotless with proper pricing clearly marked on each unit – basically ready to drive home. Always a good sign of how well a store is managed, which was confirmed once I introduced to Matthew Vazana the General Sales Manager, who is very professional and a very knowledgeable on the BMW product along with his many years of high line automotive experience. Working with Richard was truly enjoyable as he is a major car enthusiasts coupled with being absolutely committed towards providing his client full and undivided attention throughout the entire transaction. This may seem like an obvious expectation but has not been my experience to often with my previous vehicle purchases at other dealerships over the recent years. The best way for me to sum up my experiential transaction with him and the other team members met as part of the purchase process – absolute transparency, very clear and solid communication. Overall it was a completely stress free and highly recommend this store and Richard to anyone reading this review who is considering either a new or pre-owned BMW – regardless of driving distance. Make the call and take the drive as it is hands down the best and worth it when considering spending / investing in a BMW. I was also pleased to have been taken by Richard through the dealership to meet the service department advisor and also parts department as well. In fact even though I have a BMW dealership in my town, I will plan to take my car to Rochester Hills for all its service needs, that just how welcomed and comfortable I felt with all the team members throughout the store. More

You can trust what he tells you. Excellent service after sale. Gets personally invoved to make sure needs of customer are handled, whether it be in the early morning or just before qu Excellent service after sale. Gets personally invoved to make sure needs of customer are handled, whether it be in the early morning or just before quitting time. More

All involved were stellar. They made it a seamless and quick transaction which we appreciate. We are really enjoying our "new" used vehicle! thank you, Ani & Ola quick transaction which we appreciate. We are really enjoying our "new" used vehicle! thank you, Ani & Ola More

we have the best customer service ever Sammi Naoum is one of the best employee there and everybody was friendly there.we are really happy. of the best employee there and everybody was friendly there.we are really happy. More

Lover Our New BMW Scott was a pleasure to work with, he made our car buying experience a breeze. He has shown us that he is willing to go above and beyond the call of d Scott was a pleasure to work with, he made our car buying experience a breeze. He has shown us that he is willing to go above and beyond the call of duty even after our purchase. We can't thank him enough and his hard work does not go unnoticed. Thanks for everything Scott!! More

Excellent Experience My 2nd BMW leased from Richard. As always a great car for a great price. Definitely going to recommend and re lease from these guys again. Thanks for My 2nd BMW leased from Richard. As always a great car for a great price. Definitely going to recommend and re lease from these guys again. Thanks for everything. More

Bmw of Rochester Hills Excellent service all along. I would recommend without reservation to anyone looking to buy. Richard has been very helpful and always there to help an Excellent service all along. I would recommend without reservation to anyone looking to buy. Richard has been very helpful and always there to help and responds instantly to phone calls and texts! More

I recently purchased a certified pre-owned BMW from BMW of Rochester Hills and couldn't be happier. I live about 5 hours away and worked with Scott Magyar almost exclusively via phone and email. I had alre of Rochester Hills and couldn't be happier. I live about 5 hours away and worked with Scott Magyar almost exclusively via phone and email. I had already done my homework and knew exactly what I was looking for. He made the whole process relatively painless and was extremely helpful without being pushy. After working out the specifics and sorting out financing, I made the trip to pick up the car a few days later, finish the sale, and drove home in my first BMW. I love it! Thanks again! More

Great sales people to work with. Erick spent a lot of time helping me get familiar with my new BMW. Really cares and good follow up. time helping me get familiar with my new BMW. Really cares and good follow up. More

Every time I go to BMW of Rochester Hills for Service or Sales the BMW team is always extremely helpful and demonstrates first class customer service. Thanks for your assistance! Sales the BMW team is always extremely helpful and demonstrates first class customer service. Thanks for your assistance! More