BMW of Rochester Hills

Smooth purchase and service Can't say enough about the customer service at this dealership. From the time I purchased my car to the first service that I received. Everyone is e Can't say enough about the customer service at this dealership. From the time I purchased my car to the first service that I received. Everyone is exceptional from the minute you enter. They take time to explain things - offer suggestions and most of all treat you with respect and courtesy at all times. I felt like I was the only one there to work with the team. Very smooth process - I would certainly recommend BMW of Rochester Hills! Clarkston Buyer More

BMW 640 Gran Coupe, BMW of Rochester Hills It was time for a new car and I was having a hard time deciding. I saw Sam Naoum at BMW of Rochester Hills who made the process easy and simple. He ar It was time for a new car and I was having a hard time deciding. I saw Sam Naoum at BMW of Rochester Hills who made the process easy and simple. He arranged for me to test drive several different models and described features in each model. Once I decided he encouraged me to bring in my car seats and children to ensure the car was everything I wanted and a good fit for me and my family. While we were there, we were introduced to much of the staff who were so kind to the kids that they didn't want to leave!! This was my third BMW from BMW of Rochester Hills and I could not imagine going anywhere else! Thank you Wayne, Matt and Sam for the beautiful car and amazing service as always! More

2nd Car in 1 year I was so happy with the sales and service I received at BMW of Rochester Hills, I leased my second car from them in less than a year. Sammi Naoum, my I was so happy with the sales and service I received at BMW of Rochester Hills, I leased my second car from them in less than a year. Sammi Naoum, my client adviser,found the car that I wanted and the deal was signed very quickly. Highly recommend the sales team here- they aim to please their customers. More

Long time Cadillac owner looking at "options" I stopped at BMW of Rochester Hills (just curious) after mentally committing to another brand. I was greeted by General Manager, Wayne Youngblood, who I stopped at BMW of Rochester Hills (just curious) after mentally committing to another brand. I was greeted by General Manager, Wayne Youngblood, who then introduced me to Brad Paris and soon discovered that prior to being a Client Advisor, Brad was an enthusiastic BMW owner. Long story short, Brad "sold" me on the BMW 5 Series and I quickly took delivery of a 2015 show room model. "GREAT" delivery experience (long time Cadillac owner) and terrific follow up. Will recommend Brad/ BMW, Rochester Hills to my friends, I really enjoy driving my BMW! More

Excellent sales experience. Richard Bell walked me through the sales and delivery. I have purchased a number of vehicles from him at other dealerships. He i sales experience. Richard Bell walked me through the sales and delivery. I have purchased a number of vehicles from him at other dealerships. He is the reason that I purchased this BMW. More

X1 purchase I was very impressed with the dealership and my salesman, he was very helpful and friendly and did everything he could to make sure we were happy with I was very impressed with the dealership and my salesman, he was very helpful and friendly and did everything he could to make sure we were happy with our experience. I love my new vehicle and hav been very happy with the whole process of test driving and getting signed up for the lease. More

Satisfied customer. Great customer service, Richard Bell was very genuine in how he made me feel as a customer and a person. Very professional, very knowledgeable about B Great customer service, Richard Bell was very genuine in how he made me feel as a customer and a person. Very professional, very knowledgeable about BMW's products and then some. Everyone that I came in contact with at that dealership was very friendly and helpful. More

Best dealership yet The customer service provided by Richard Bell and as well as all other BMW of Rochester Hills staff was first class from the very first encounter. Fr The customer service provided by Richard Bell and as well as all other BMW of Rochester Hills staff was first class from the very first encounter. From helping to decide which car to go with, through the ordering process and getting the best options, to the day of pick up, everyone at the dealership exceeded my expectations. What is more, I absolutely love my car. I would highly recommend this dealership, one will be very happy with what they have to offer. More

3,000 mile road trip in our new X3 We've leased five BMW's in recent years, and enjoy all the qualities of these cars. We just returned from a 3,000 mile road trip to Florida and found We've leased five BMW's in recent years, and enjoy all the qualities of these cars. We just returned from a 3,000 mile road trip to Florida and found our X3 to be perfect in all respects: heavy traffic, open road, nav, leather comfort for hours at a time, etc. Our dealership experience with Brad Paris was likewise excellent. He found the car we needed at the price point I needed and the entire experience was very comfortable, professional and, yes, FUN. New cars should be fun. I look forward to working with him during our current lease and for our next BMW. By the way, I was afraid I couldn't afford the nav, but Brad found a good deal and, honestly, the trip we just took was MUCH more secure and comfortable with the nav system keeping track of our trip! I'm very serious about that as I enjoy driving but I don't enjoy being nervous that I made a wrong turn! My next BMW will have a backup camera, but the fact that the mirrors slant down when I back up, and the vehicle has excellent visibility anyway, is wonderful. Don Cole helped me connect my trailer hitch...I had forgotten how it worked. I was out of there in five minutes! How cool is that. Steve and Nancy Harms More