BMW of Rochester Hills

Stunning Dealership, Professional Advisors Welcomed early in the morning by service staff member (went in the wrong entrance!)who helped me find Frank Sands my client advisor. Even though my pu Welcomed early in the morning by service staff member (went in the wrong entrance!)who helped me find Frank Sands my client advisor. Even though my purchase was preowned,(a beautiful Lexus ES350) it certainly didn't feel that way!Everyone was very helpful through the best car buying experience ever! More

BMW Rochester: Ilya Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking f Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking for an update or have to worry about what’s going on. Ilya always communicates and is on top of any issue. He also has worked with a 3rd party on my behalf and I didn’t have to repeat a single thing to the 3rd party. I won’t have anyone else handle my service needs. Thank you for all of your help. I appreciate the piece of mind you give. More

The ultimate service experience This was a great experience overall from start to finish. I scheduled an appointment and was able to drop my vehicle off the evening prior and pick up This was a great experience overall from start to finish. I scheduled an appointment and was able to drop my vehicle off the evening prior and pick up my loaner vehicle. This was extremely helpful. Afterwards once my service was started. (3 recalls, a valve cover gasket and a diagnostic on a heat issue.) I was kept informed of my entire service process. I was updated as the repairs were completed and resolved. I would highly recommend this dealership and highly recommend their service staff to anyone that is looking for an inviting, easy and satisfying experience. Thank you Jeff for your integrity and expert knowledge. X6 is running great and better than ever. More

Attentive service We needed to replace a vehicle on short notice, and wanted to do so before we left on vacation. David Ugorowski helped us make the purchase happen qu We needed to replace a vehicle on short notice, and wanted to do so before we left on vacation. David Ugorowski helped us make the purchase happen quickly so we could get on the road. Thanks! More

The best service! At BMW I received the best service and experienced when looking for a car. Tonya Murray was my client advisor and she was amazing! She explained every At BMW I received the best service and experienced when looking for a car. Tonya Murray was my client advisor and she was amazing! She explained everything in detail, she provided a very good follow up and she also got a very good deal for me! I will definitively recommend this dealership and Tonya! More

Tonya murray Tonya is someone I hope to be buying cars from for years to come. She is very experienced and knew just what I wanted and gave me the best price! Tonya is someone I hope to be buying cars from for years to come. She is very experienced and knew just what I wanted and gave me the best price! More

Great experience!!! I really appreciated when the Manager came out to help when his salesmen were busy. Even though it was late, they had no problem letting me test drive I really appreciated when the Manager came out to help when his salesmen were busy. Even though it was late, they had no problem letting me test drive a second car. And they never pressured me into buying a car. One of the most pleasant car buying experiences that I ever had. Thanks David More

Thanks (Again)! This is my second BMW and the second time Tonya has been my salesperson at BMW of Rochester Hills. She is very easy to work with, answers all of my qu This is my second BMW and the second time Tonya has been my salesperson at BMW of Rochester Hills. She is very easy to work with, answers all of my questions, and responds quickly to my numerous emails. I'm grateful that she is my point of contact when I have any questions or concerns. Thanks again! More

Fantastic experience - repeat customer BMW of Rochester Hills is HANDS DOWN the best dealership in Southeastern Michigan. Absolutely everyone from Sales, to Service, to Finance, to Manageme BMW of Rochester Hills is HANDS DOWN the best dealership in Southeastern Michigan. Absolutely everyone from Sales, to Service, to Finance, to Management is a pleasure! I was so pleased with my first experience with salesperson Tonya Murray, that I recently returned to her for another purchase! Tonya is everything you could want from a salesperson, she is trustworthy, knowledgeable, thorough, patient, and courteous. .I live closer to at least 2 other BMW dealerships, and I still choose to give my business to Tonya and all the great people at BMW of Rochester Hills because they are so fantastic! More

BMW Experience I leased my first BMW in 2015 and it was a great experience. Tonya was my salesperson and she greatly exceeded all my expectations. She was so helpfu I leased my first BMW in 2015 and it was a great experience. Tonya was my salesperson and she greatly exceeded all my expectations. She was so helpful and answered all of my questions. I am happy to say I just signed my second lease and I couldn't have done it without her. She is very thorough and knows exactly what the customer is looking for. Highly recommend Tonya and the dealership, very professional and very friendly. More