BMW of Rochester Hills

Bad customer service. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I was treated like I was unimportant. I had the same problem within a month of getting it fixed. The explanation given to me when I specified that I was not happy is unacceptable and goes along the lines of "its a car works like a human body, you have a problem, I fix it". Not sure if this is the best answer when the car breaks down and shuts off in the middle of a busy intersection when it is only 3 years old and CERTIFIED. For the amount of money I have spent it is not worth the experience and service I am receiving from this dealership. I will not be recommending any of my family members to buy a car from here ever again. I dont even think I want to own BMW after dealing with the dealership. I have owned many different cars including a Honda, BMW, and Mercedes. When I go into a Honda dealership I am treated with respect and care. If I gave you my business and time into something, i would expect to receive good customer service. Definitely not getting the BMW experience. More

Fantastic service and continued support My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had with a car sales advisor. He immediately put me at ease with his friendly manner. He did not rush us and thoroughly explained each feature of the vehicle. There were no 'dumb' questions. A year later he continues to support us. I feel comfortable texting or calling him with a question and he always takes the time to listen. I appreciate the service he has given and continues to give. Doreen Herriman More

Great experience This was the third time in 6 years that I have come to this dealership looking for a car. The first two times (6 and 3 years ago, respectively), I le This was the third time in 6 years that I have come to this dealership looking for a car. The first two times (6 and 3 years ago, respectively), I left empty handed. This time I am happy to say that I am going to be the proud owner of a BMW thanks to the wonderful customer service I received. Brad found exactly what I was looking for and made me feel valued as a customer. More

NOW!!!! That's customer service with CLASS!!!! Along with this purchase , this 750LI is my 6th BMW. My sales person Sammi Naoum, along with everyone else are TOP NOTCH!!!!!! Service with CLASS!!! Along with this purchase , this 750LI is my 6th BMW. My sales person Sammi Naoum, along with everyone else are TOP NOTCH!!!!!! Service with CLASS!!! I will always be a loyal customer . Thank you, Louann Saleh More

One of my best auto buying experiences...period! From start to finish, David and the team at Rochester Hills BMW gave me one of my best auto buying experiences. From order to delivery, David did an From start to finish, David and the team at Rochester Hills BMW gave me one of my best auto buying experiences. From order to delivery, David did an awesome job keeping me abreast of the entire process. The Rochester Hills team even let me drop ship my own winter tire/wheel set and had them installed for delivery. I was expecting an exceptional vehicle but I am very happy to say that the purchase experience was just as exceptional. More

Excellent buying experience I had been shopping around for my used car selection before I purchased a 2008 328i from Erick Grabruck at BMW of Rochester Hills. He was really welco I had been shopping around for my used car selection before I purchased a 2008 328i from Erick Grabruck at BMW of Rochester Hills. He was really welcoming and professional, helping a lot in the selection process and making the deal. Since I was purchasing through a loan, Erick and the team worked together to make everything smooth and perfect, and I was able to take my car home the exact same day! It has been several months now, and I have to say my car is amazing. I am really happy with my purchase at BMW of Rochester Hills. More

Memorable & enjoyable I really enjoyed my first BMW experience at this dealership. Everyone from when I accidentally walked in to preowned a nice gentleman showed me th cor I really enjoyed my first BMW experience at this dealership. Everyone from when I accidentally walked in to preowned a nice gentleman showed me th correct entrance to my whole purchasing experience to even when I came to pick up the car. More

Amazing dealership I purchased a 2014 M6 Convertible from Eirk Grabruck he made the deal effortless. He help me through the ordering process. Everything went smooth and I purchased a 2014 M6 Convertible from Eirk Grabruck he made the deal effortless. He help me through the ordering process. Everything went smooth and perfect. Love the dealership and absolutely love my new car. I would definitely recommend the dealership and Eric if you need a new car! More

Second Purchase This was my second purchase from Erick Grabruck. There was never any question about my first choice! A great experience once again! Erick is awesome! This was my second purchase from Erick Grabruck. There was never any question about my first choice! A great experience once again! Erick is awesome! More

Thank you Erick We have leased two BMWs from Erick Grabruck at BMW of Rochester Hills. Great experience both times and I'm sure we'll be back when our current lease We have leased two BMWs from Erick Grabruck at BMW of Rochester Hills. Great experience both times and I'm sure we'll be back when our current lease expires. Service experience has always been great. Highly recommended you visit this store. More