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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,132 Reviews
Call Service Center (844) 701-8922

2,132 Reviews of BMW of Ramsey - Service Center

Sort by
November 28, 2023

Kenny was accommodating polite and informative Had a great experience as usual Thank you very much More

by SUSIE0208
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Susie! Thanks for letting us know that Kenny was accommodating, polite, and informative during your visit. It's great that you had a great experience at BMW of Ramsey. Come again soon!

Helpful
November 28, 2023

It was A easy scheduling and drop off of Service. Good work I’m happy More

by MPROFENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! Thanks for leaving us a review to let us know that you had an easy time scheduling and dropping off your car with our service team. Thank you for your compliments and we hope to see you again at BMW of Ramsey!

Helpful
November 28, 2023

Quick, cordial and professional. Car maintenance was done promptly and through Would highly recommend The end! More

by Cavalk
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Cavalk! We're glad to know your car maintenance experience at BMW of Ramsey was quick and professional. Thanks for recommending us and we hope to see you again soon!

Helpful
November 28, 2023

Pretty good. They resolved an issue that I have had with the 440 for almost a year now. More

by FMSDMD
Recommend Dealer
Yes
Employees Worked With
Anna Piserchia
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! Thank you for taking the time to leave us a review. It's great to hear that your car is back to tip-top shape. Visit us again at BMW of Ramsey!

Helpful
November 28, 2023

Kenny was far by one of the best people I have ever dealt with in regards to auto repairs. Literally the Best! More

by blkgumba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! We're so glad to know that Kenny provided you with top-notch service at BMW of Ramsey! We appreciate your kind words and look forward to assisting you again in the future. Safe travels!

Helpful
November 28, 2023

It was a great pleasure great customer service nice attitude professional environment I would recommend anyone More

by ADLEYGREEN845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Adley! We're delighted to know you had a great experience with our team at BMW of Ramsey and appreciate your recommendation. Thanks for the positive feedback and we hope to see you again soon!

Helpful
November 28, 2023

My service adviser Ted is the man, always on point and always follows up with me on all my car records. More

by RAMPHY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Ted has been providing you with excellent service and great communication at BMW of Ramsey! Thanks for the positive feedback and we'll be sure to pass your kind words along. Come again soon!

Helpful
November 28, 2023

Customer Service went well until I had to wait for my car when I was picking it up. I was told the long wait was because my car was being cleaned but looks like my car couldn’t be found and was not cleaned i More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 30, 2023 -

BMW of Ramsey responded

I'm sorry to read about the delay and confusion during your car pick-up, CJ. We aim for a smooth process from start to finish, so it's disappointing to hear that was not your experience. I'd like to discuss this further with you and see how we might make things right - please feel free reach out at your earliest convenience. We hope to serve you better in the future. Thank you, Jim Crowe - Service Manager - 551-777-5590

Helpful
November 28, 2023

Very unorganized, service representative was not client oriented. Car sat for .5 hour in lot while I waited. Employees wandering in hallways. I was also looking for a new vehicle but no available sales pe More

by DIANE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Casares
Report | Print
Nov 30, 2023 -

BMW of Ramsey responded

Diane, I'm sorry to read about your experience. We aim for efficiency and customer satisfaction so it's disappointing to learn that was not the case during your visit. Your feedback is valuable in helping us improve our service delivery. Please reach out directly if you'd like to discuss this further or need assistance with finding a new vehicle - we're here for you! Thank you, Jim Crowe - Service Manager - 551-777-5590

Helpful
November 28, 2023

Terrible and overcharged compared with other BMW dealerships in the region Their prices of tires are at least 25% higher than other nearbyBMW dealerships. Communication was always poor More

by seonghowu
Recommend Dealer
No
Employees Worked With
Benjamin ABRAMOV
Report | Print
Nov 30, 2023 -

BMW of Ramsey responded

Seonghowu, I'm sorry to learn about your experience. We aim for transparency in our pricing and communication, so it's disappointing to read this feedback. If you're open to discussing this further, please reach out directly as we'd like the opportunity to address any concerns you may have and work towards a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

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