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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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November 29, 2023

Good BMW Ramsey location is clean, accessible and have a friendly courteous staff that makes the whole experience feel welcoming More

by Raj
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Nov 30, 2023 -

BMW of Ramsey responded

Hi Raj! We're glad to know you found our location clean and accessible. Thanks for the kind words about our staff at BMW of Ramsey! We aim to make every visit a welcoming one and we hope to see you again for more!

November 28, 2023

Very professional and made sure that everything was taken care of to my liking. The dealership also went above and beyond to make sure my car was in perfect condition and overall amazing experience! More

by ILDAZYAVASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 28, 2023 -

BMW of Ramsey responded

Hi! We're so glad to know you had an amazing experience at BMW of Ramsey and that our team was able to ensure your car was in perfect condition. We appreciate the positive feedback! Come again soon for more amazing experiences!

November 28, 2023

Everything was quick, seamless and easy. And I got the car back very quickly which was a nice surprise More

by DEXTERKING
Recommend Dealer
Yes
Employees Worked With
Anna Piserchia
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

Hi! We're glad to know your experience at BMW of Ramsey was quick and seamless! We always aim for efficient service. Enjoy the ride in your freshly serviced car and we hope to see you again soon!

November 28, 2023

Kenny was far by one of the best people I have ever dealt with in regards to auto repairs. Literally the Best! More

by blkgumba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! We're so glad to know that Kenny provided you with top-notch service at BMW of Ramsey! We appreciate your kind words and look forward to assisting you again in the future. Safe travels!

November 28, 2023

Service center is fast, responsive, easy and extremely professional. They helped me tremendously with my vehicle and keeping it a SAFE ultimate driving machine. More

by SABIMBIMBO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! We're glad to know our service center at BMW of Ramsey met your expectations and helped keep your vehicle in top shape. It's great to hear that our team was responsive and professional. Thanks for the positive feedback, we appreciate it! Come again soon!

November 28, 2023

BMW of Ramsey made my tire repair quick and easy. They were very accommodating and communicated every step of the way. More

by Jbsearay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hello! We're glad to know that your tire repair at BMW of Ramsey was quick and easy. We always aim for clear communication throughout the process. Thanks for sharing and we hope to see you again!

November 28, 2023

I live 65 miles from the dealership and still go there. Great sales department (Jesus Vicioso) where I purchased 2 cars, superior service experience. Just one piece of feedback from yesterday morning. The More

by ROBERTPTERRITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
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Nov 29, 2023 -

BMW of Ramsey responded

Hi Robert! We appreciate your loyalty to BMW of Ramsey and are glad you've had great experiences with Jesus. We'll definitely take note of your feedback about the intake process - thanks for letting us know! We hope to serve you better in the future!

November 28, 2023

Customer Service went well until I had to wait for my car when I was picking it up. I was told the long wait was because my car was being cleaned but looks like my car couldn’t be found and was not cleaned i More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 30, 2023 -

BMW of Ramsey responded

I'm sorry to read about the delay and confusion during your car pick-up, CJ. We aim for a smooth process from start to finish, so it's disappointing to hear that was not your experience. I'd like to discuss this further with you and see how we might make things right - please feel free reach out at your earliest convenience. We hope to serve you better in the future. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 28, 2023

It was A easy scheduling and drop off of Service. Good work I’m happy More

by MPROFENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! Thanks for leaving us a review to let us know that you had an easy time scheduling and dropping off your car with our service team. Thank you for your compliments and we hope to see you again at BMW of Ramsey!

November 28, 2023

My service adviser Ted is the man, always on point and always follows up with me on all my car records. More

by RAMPHY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Ted has been providing you with excellent service and great communication at BMW of Ramsey! Thanks for the positive feedback and we'll be sure to pass your kind words along. Come again soon!

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