Back

BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

Sort by
October 11, 2023

Kenny, my service advisor went out of his way to get my car in right away and find me a loaner. He was very attentive to my problem and reassured me that they would look into it. The dealership and the p More

by SKstuart.kaffee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We're glad to know that Kenny and our team at BMW of Ramsey were able to assist you promptly with your car service needs. We strive for excellence in customer care, so it's wonderful to hear about your positive experience!

October 11, 2023

Quick, efficient and simple service for oil changes and yearly maintenance support. In and out in an afternoon. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

We're glad to know you found our service at BMW of Ramsey quick and efficient. We appreciate your feedback and look forward to assisting with any future maintenance needs!

October 11, 2023

All the service is great! good good good good good good good good good good More

by XIANG199990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

We appreciate your review about your most recent review from your recent experience at BMW of Ramsey. Travel safe!

October 11, 2023

Thanking BMW Ramsey's team for providing great service. Ben Abramov, the service advisor, was very attentive and customer focused. Sent proactive communications and explained all the latest details about s More

by Iggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

Iggy, we're glad to know you had a positive experience with Ben and our team at BMW of Ramsey. We strive for clear communication and timely service - happy to see it reflected in your visit!

October 11, 2023

Great service! My service advisor, Ted, was awesome to work with. Service was executed timely. More

by leigh.bernier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Oct 11, 2023 -

BMW of Ramsey responded

We appreciate your feedback and are glad to hear that Ted was able to assist you! Our BMW of Ramsey team hopes to see you again later down the road.

October 11, 2023

Everyone was courteous and professional, however, my car was there for 1.5 weeks and a couple days before it was even looked at. My service representative was out sick I guess and I had to repeatedly call u More

by kmzoelle
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea was helpful when I could get anyone to return my call about the status of my car.
Oct 13, 2023 -

BMW of Ramsey responded

I'm sorry to read about the delays and miscommunication you experienced during your recent service visit. We strive for prompt, transparent communication with our customers and it's clear we fell short in this instance. I'd like to personally address any remaining concerns or questions you may have regarding this situation - please feel free to reach out at your earliest convenience. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 11, 2023

BMW of Ramsey strives to provide quality service and satisfaction in all the things that they do More

by ADOBINPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We appreciate your feedback and you choosing BMW of Ramsey for your service. Travel safely!

October 10, 2023

Excellent service center, my advisor Ted, was great to work with and got me out in a timely manner. Great staff More

by 28DIGIOVANNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Oct 11, 2023 -

BMW of Ramsey responded

We're delighted to know that Ted and our team at BMW of Ramsey provided you with excellent service. Thanks for your feedback!

October 10, 2023

Great service department. They had me in and out quickly. Car was returned washed. A+! More

by PVAIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

BMW of Ramsey responded

We were more than happy to help you! Thank you for choosing BMW of Ramsey.

October 10, 2023

Customer focused from all perspectives: attention to details, advise on operations that might work for the customer in specific situations More

by SBRIDGWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

BMW of Ramsey responded

We appreciate your positive feedback! It's great to know that our team at BMW of Ramsey was able to provide you with the detailed and personalized service we strive for. Thanks for choosing us!

...
49
...