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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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October 14, 2023

Great Service by Kenny. Loaner request process could be smoother and online rather than calling someone! More

by BALAJI.YELLAVALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 16, 2023 -

BMW of Ramsey responded

We appreciate your feedback and are glad to know Kenny provided great service at BMW of Ramsey. We'll definitely consider your suggestion about the loaner request process. Thanks for sharing!

October 14, 2023

Anna is the best service advisor I know. She gets the work done and really goes the extra mile to make sure the experience is the best. I would recommend her any tim More

by RAGINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that Anna has been able to provide you with such excellent service at BMW of Ramsey. Your recommendation means a lot! We'll make sure your kind words reach her. Safe travels!

October 14, 2023

Kenny Casares was very helpful,kind and is an asset to the Ramsey BMW dealership. More

by BALLINGALL4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 16, 2023 -

BMW of Ramsey responded

Thank you for leaving us such a kind review and shouting out Kenny. If you need anything else, our BMW of Ramsey team is here for you.

October 14, 2023

Kenny was great and provided timely updates. When car was cleaned back seat child latch cover is missing. Also noticed front driver side wheel has scratches. More

by sathvik.erukulla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Oct 17, 2023 -

BMW of Ramsey responded

We appreciate your feedback! It's great to know that Kenny provided timely updates. We apologize for the missing child latch cover and scratches on the wheel - please reach out so we can address these issues at BMW of Ramsey. Jim Crowe - Service Manager - 551-777-5590

October 14, 2023

Service advisor was exceptional. Courteous, very knowledgeable, and honest. Would definitely use this dealership again. Best service I have had in years. More

by CHRISTINEMOYANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Oct 16, 2023 -

BMW of Ramsey responded

Christine, we're delighted to know you had an exceptional experience with our service advisor at BMW of Ramsey. We look forward to serving your automotive needs in the future!

October 14, 2023

Anna and her crew were very good to me for the service I needed, she’s always there when I needed something More

by 04bimmer@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

BMW of Ramsey responded

We're glad to know that Anna and our team at BMW of Ramsey were able to provide the service you needed. We appreciate your feedback, thank you!

October 14, 2023

Ben was amazing. He kept me up on the process of my car. I live in Hoboken and drive all the way here for my service. More

by jason.b.carini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Oct 16, 2023 -

BMW of Ramsey responded

Jason, it's great to know that Ben kept you well-informed throughout your car service process at BMW of Ramsey. We appreciate the effort you make to visit us from Hoboken!

October 13, 2023

Jason is excellent in processing paperwork, great on keeping me informed about the progress of service. He is courteous, knowledgeable. I enjoy deeply having Jason as my service representative. More

by pmzdanewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Weinglass, Tyrek Alanos, Kenny Casares
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Oct 13, 2023 -

BMW of Ramsey responded

Thanks for the positive feedback! We're glad to know that Jason has been providing excellent service at BMW of Ramsey. It's great to have you as a customer!

October 13, 2023

Lack of communication, careless attitude, I’m very unsatisfied and will no longer be a customer at this location More

by CYNTHIAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 16, 2023 -

BMW of Ramsey responded

We're sorry to see this review and apologize for any communication issues you've experienced. We strive to provide excellent customer service, so it's disappointing that we didn't meet your expectations in this case. If you'd like to discuss further or give us another chance, please don't hesitate to reach out directly at your convenience. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 13, 2023

Service department went above and beyond to repair my vehicle in a timely matter. They were also accommodating with a loaner vehicle. More

by LESTERMARTIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
Report | Print
Oct 13, 2023 -

BMW of Ramsey responded

We're glad to know our service department at BMW of Ramsey was able to assist you efficiently and provide a loaner vehicle. Thanks for the positive feedback!

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