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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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October 16, 2023

I am extremely disappointed with going in for service. The application and the website said my oil change was free. Once I was at the dealership I was told I had to pay$270. Also the I was told the rates More

by Jah-vel Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Abramov
Oct 19, 2023 -

BMW of Ramsey responded

Jah-vel, I'm sorry to read about your disappointment regarding the oil change service. We aim for transparency in all our services and it's clear we fell short here. Your concerns are valid and deserve attention - let's discuss this further so we can address any misunderstandings or errors that may have occurred. Please reach out at your earliest convenience. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 15, 2023

Great, high-tech service. Staff were incredibly accommodating. Business center was a perfect place to waite and work. More

by reiannone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
Oct 16, 2023 -

BMW of Ramsey responded

Reiannone, we're glad to know you found our service at BMW of Ramsey accommodating and efficient. Thanks for your positive feedback!

October 15, 2023

Ben was amazing. Usually my husband handles getting the car serviced so I was a little uneasy about the process and time it would take. Ben walked me through everyt More

by sibelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that our team, especially Ben, was able to make your service experience at BMW of Ramsey a smooth one. Ensuring you feel comfortable and informed is always our goal! Thanks for the great review!

October 15, 2023

I have purchased 2 cars,leased 3 from Ramsey BMW, always have been completely satisfied with their service! More

by TOURGAMBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that you've had consistently satisfying experiences with us at BMW of Ramsey. We appreciate your continued support and look forward to assisting you in the future!

October 15, 2023

Professional friendly staff. They are always willing to assist you with your needs or concerns. No question is ever too small. Will by my next car from them. More

by COACHSLM14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that our team at BMW of Ramsey has been able to assist you effectively and professionally. We appreciate your kind words, and we look forward to helping you with your next car purchase!

October 14, 2023

I live in Wayne NJ i drive 35 minutes to get to Ramsey Dealership instead of driving 5 - 10mins to the nearest BMW dealership. They got awesome people, great staff best mechanics. drive a BMW <3 More

by Adam Jaludi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
Oct 16, 2023 -

BMW of Ramsey responded

Adam, we're so glad to know that you find our service worth the drive here at BMW of Ramsey. We appreciate your kind words about our team and mechanics! Enjoy driving your BMW!

October 14, 2023

Great customer experience! . This is the reason why I keep bringing my car for service every year. More

by stylianou.lucy
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Oct 16, 2023 -

BMW of Ramsey responded

We are glad to hear about your experience with us during your service visit. Our BMW of Ramsey team is always here to help!

October 14, 2023

Jason is amazing ! Top notch service every time! The team is wonderful, thank you very much! More

by LETICIAHOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Ramsey responded

We appreciate you shouting out Jason and our BMW of Ramsey team. Safe travels!

October 14, 2023

Ben Abramov is top notch when it came to my service at BMW Ramsey. Well communicated throughout the process and accommodated me with upgrades needed. More

by BARRONLEUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that Ben provided top-notch service during your visit at BMW of Ramsey. It's great to see you had a well-communicated and accommodating experience with us. Thanks for the review!

October 14, 2023

Had great experience at this dealer. They were quick which means so much to me. More

by JPDEVELOPMENTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
Oct 16, 2023 -

BMW of Ramsey responded

Our goal is to provide a quick and easy experience and we are glad to hear that is what you received. Please don't hesitate to reach out to our BMW of Ramsey team if you need anything else.

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