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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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October 17, 2023

In Audi and Mercedes I would get car back washed and gas tank full. It didn’t happen at BMW. More

by OLESYA.SMITH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Ted Contoleon
Oct 19, 2023 -

BMW of Ramsey responded

Hello, We are sorry to hear that your car wasn't washed. Our team hires an outside company to do this. However, we would like to know more about your experience if you have time so we can resolve this. Jim Crowe - Service Manager - 551-777-5590

October 17, 2023

My X5 tires were shot and Jason had me in and out with a new set at the last minute on a Friday. More

by juddpayne
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

BMW of Ramsey responded

We were more than happy to assist you with your tires! Our BMW of Ramsey team hopes to see you again.

October 17, 2023

Jason does a great job engaging the customer with excellent follow up and follow through More

by Jbenson13
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

BMW of Ramsey responded

We appreciate your feedback and review. Our BMW of Ramsey team hopes to see you again later down the road!

October 17, 2023

Jason was very helpful, went above and beyond to make sure everything that was needed to get done, got done More

by Jrwilliams4427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

BMW of Ramsey responded

It's great to know that Jason was able to provide you with such dedicated service at BMW of Ramsey. We're here for anything else you might need in the future!

October 17, 2023

Excellent service. Would recommend to others. Quick and friendly. I’m was in and out . More

by EDKKMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 18, 2023 -

BMW of Ramsey responded

We appreciate your feedback and you choosing BMW of Ramsey for your service. Safe travels!

October 17, 2023

Besides the long wait everything went well. Thank you Kenny. Opted out of a wash because of rain that day. More

by Sd111012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Oct 18, 2023 -

BMW of Ramsey responded

We appreciate your patience and understanding about the wait time at BMW of Ramsey. We're glad to know that Kenny was able to assist you effectively! Don't hesitate to stop by for a wash on a sunnier day, we'd be happy to help.

October 17, 2023

Service provides timely and car returned washed and clean. Had to wait a bit to get the car once I returned the very nice loaner but overall great service. More

by ANTHONYTRUGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

BMW of Ramsey responded

Anthony, we're glad to know you had a positive experience with our service at BMW of Ramsey. We appreciate your patience and are always looking for ways to improve the process. Thanks for sharing!

October 16, 2023

Kenny was transparent with timing and the services I needed for my vehicle. It was much appreciated. More

by BPeo
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Oct 16, 2023 -

BMW of Ramsey responded

We are glad to hear that Kenny was such a great help during your visit to BMW of Ramsey. Our team hopes to see you again later down the road.

October 16, 2023

Friendly, clean and speedy service. Ms Anna Piserchia is awesome and deserve 3x her salary and I refuse to have anyone work with me except for her and the only reason I will renew my l More

by ESTEVEZD07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that you had such a positive experience with Anna at BMW of Ramsey! We'll be sure to pass along your kind words. Thanks for the review and we look forward to assisting you in renewing your lease!

October 16, 2023

I’m annoyed that I had the car in for service in July thinking they were doing the oil change then, but they did something else. Then my wife received the email saying the car needs service again 2 month More

by Mcgovern7.kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

BMW of Ramsey responded

Thank you for taking the time to leave your feedback. We apologize for your experience and would like the chance to resolve it and learn more about your car issues. If you have the time, please reach out to me below. Jim Crowe - Service Manager - 551-777-5590

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