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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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October 20, 2023

Great service ,knowledgeable staff, finished up car in just days. ! Couldn’t be anymore please with the results Thanks Jason ! More

by travolta85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

BMW of Ramsey responded

We're glad to know you had a great experience with our team at BMW of Ramsey! It's fantastic that Jason was able to assist and get your car ready in just days. We appreciate the positive feedback, thank you!

October 20, 2023

The actual diagnosis resolution were great. Did not get a call back or car washed. When I was picking up my car, took a while to find the customer rep. Then took longer to locate my paperwork. More

by THOMAS.THAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Oct 25, 2023 -

BMW of Ramsey responded

Thomas, I'm sorry to read about your recent experience with us. It's clear that we fell short in communication and meeting our usual standards of service during your visit. Your feedback is important as it helps us improve, so thank you for sharing this with us. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out. Jim Crowe - Service Manager - 551-777-5590

October 20, 2023

BMW of Ramsey was quick and efficient. Ben was extremely pleasant and helpful. We come to see him everytime. Extremely professional and always goes above and beyond for us. More

by RCOLLAZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 26, 2023 -

BMW of Ramsey responded

We're delighted to know that Ben and our team at BMW of Ramsey have consistently provided you with excellent service. We appreciate your continued support, and we'll make sure to pass along your kind words!

October 20, 2023

Excellent and friendly customer service at this location. Service Advisor - Ben, many thanks to you and your team for the warm hospitality and service provided. Thank you! More

by MNEGRON186
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 23, 2023 -

BMW of Ramsey responded

We're delighted to know you had a great experience with Ben and our team at BMW of Ramsey. Your kind words mean a lot! Thanks for the review, we appreciate it!

October 20, 2023

I was satisfied with the entire experience until I opened the hood to check underneath and I found that despite servicing the car they had not even bothered to clear off the leaves and debris that sometimes More

by DAVJYOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of Ramsey responded

I'm sorry to read about your experience. Attention to detail is important in our line of work, and it's clear we missed the mark during your visit. We appreciate you bringing this matter to our attention as feedback like yours helps us improve for future services. I would be happy to discuss this further with you if needed - please feel free reach out at any time! Thank you, Jim Crowe - Service Manager - 551-777-5590

October 19, 2023

Very nice quick and efficient. Went to get brake fluid done and an oil change was in and out in very quickly. More

by NICOLASMATEI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Oct 20, 2023 -

BMW of Ramsey responded

Nicolas, we're glad to know you had a quick and efficient service experience at BMW of Ramsey. We appreciate your feedback and look forward to assisting with any future maintenance needs!

October 19, 2023

Amazing service from the staff, ben from service was extremely helful and friendly! Great dealership and people! More

by errolh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Oct 20, 2023 -

BMW of Ramsey responded

We're so glad to know you had an amazing experience with our staff, especially Ben! Your kind words about BMW of Ramsey are greatly appreciated. Thank you for your review!

October 19, 2023

Excellent service always feels like a family top treatment and best deals Jesus makes it very easy More

by ADELNAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Vicioso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

BMW of Ramsey responded

We are glad to hear about your service experience with our BMW of Ramsey team. Travel safe!

October 19, 2023

Ted is the best service guy. They always take care of. Thank you so much for everything. More

by JOSEVIDALROD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
Oct 20, 2023 -

BMW of Ramsey responded

We appreciate your review and feedback! We are glad to hear that you enjoyed your service at BMW of Ramsey.

October 19, 2023

Prompt courteous service. Jason was very communicative and kept me apprised of the status of my service. More

by SMARTCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

BMW of Ramsey responded

We're glad to know that you had a positive experience with our service team at BMW of Ramsey. Thank you for acknowledging Jason's efforts, we'll be sure to pass along your kind words!

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