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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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November 04, 2023

Prompt service car ready quickly easy to deal with in and out video of service was a nice touch More

by MISHA8869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

BMW of Ramsey responded

Hi Misha! Thanks for leaving us a review. It's great to hear that your service visit went smoothly. We hope to see you again soon at BMW of Ramsey!

November 04, 2023

Love dealing with staff in the location. Responsive, polite and helpful. Only negative was I scheduled service to include air bag recall but airbag wasn't ordered till I had my appointment t More

by PBLASZKO
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
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Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for leaving us a review. We're glad to know you've had a positive experience with our staff at BMW of Ramsey. We'll work on improving our services in the future and appreciate your feedback! We hope to see you again soon!

November 04, 2023

Service is always great and service advisor Anna is awesome! We have used BMW Ramsey for 20 years. More

by pgreen930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hi! Thanks for leaving us a review. Thank you for your business over the years, we appreciate it so much! We are so happy that you have consistently had great experiences at BMW of Ramsey! We hope to see you again for many more visits!

November 03, 2023

Kenny takes great care of me every time, always treats his clients amazing , thank you as always! More

by GIGIO673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares, Ted Contoleon
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Nov 03, 2023 -

BMW of Ramsey responded

Hello! It's wonderful to hear that Kenny consistently provides you with excellent service and goes the extra mile to ensure your satisfaction. We truly appreciate your continued support and look forward to serving you in the future. Thanks for choosing us!

November 03, 2023

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by SDZOSSM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again soon for more spectacular visits!

November 03, 2023

With complete inspection of the car and video walk-through. Very timely in finishing the service required. More

by juleslinay
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter (mechanic)
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Nov 06, 2023 -

BMW of Ramsey responded

Hi Jules! Thanks for leaving us a review. We are so happy that your service visit went smoothly, and your car was thoroughly inspected. We hope to see you again soon for more excellent experiences!

November 03, 2023

238$ for just oil change is way too much. 2 hours waiting is too long More

by jduroc114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We appreciate your feedback and are always aiming to improve our services and provide value to our customers. We will review our pricing and service procedures to ensure that we offer competitive rates and minimize wait times in the future. Your feedback is essential in helping us make necessary improvements. We hope to see you again soon!

November 03, 2023

Not happy. No return call and said they would cover a warranty item and didn’t. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager, Ben Abramov
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Nov 07, 2023 -

BMW of Ramsey responded

Thank you for taking the time to leave us a review. This is not the level of communication and care we aim to provide each of our customers. We appreciate your patience and hope to have the opportunity to make this right for you. Please contact me so that we may come to a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

Nov 08, 2023 -

JS responded

We have been in contact and Jim will respond shortly. Thank you for the prompt attention to this matter.

Nov 09, 2023 -

BMW of Ramsey responded

You're welcome! We want to make sure that each of our customers leaves feeling taken care of and confident enough to come back. Please reach out if you have any more concerns or questions! Thank you, Jim Crowe - Service Manager - 551-777-5590

November 03, 2023

Great service. Very accommodating Really impressed w Jason and service Would return for future service needs More

by gbuch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Jason and our team at BMW of Ramsey left a good impression! We look forward to assisting with your future service needs. Thanks for the review!

November 02, 2023

Great communication from my rep Kenny as always. Only down side was no available loaner. More

by SHAWN.QUINLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Shawn! Thank you for taking the time to share your feedback! We're pleased to hear that Kenny provided you with excellent communication throughout your visit. We understand the inconvenience of not having a loaner available, and we're actively working on improving our services to ensure that we meet your expectations in every way. Your patience is greatly appreciated, and we look forward to providing you with an even better experience on your next visit!

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