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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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November 06, 2023

Dealership has been great. This is my 2nd service. The customer rep is the reason for the 2 star review. I never got a call when the work was completed. Upon arrival to pick up More

by THOMAS.THAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Casares
Nov 08, 2023 -

BMW of Ramsey responded

Thomas, I'm sorry to read about your recent experience with us. It's important that our customers are kept informed and receive their vehicles back in a timely manner - clean and ready to go. Please accept my apologies for any inconvenience caused. If you'd like to discuss this further or have any other concerns, feel free to reach out directly at your convenience. We hope to earn back your trust and serve you better in the future! Thank you, Jim Crowe - Service Manager - 551-777-5590

November 05, 2023

Ben was helpful in attending to getting me in and out as well as ensuring the oversight of the car was done to review and resolve the issue we had. He was great from beginning to end More

by TRACY.SACKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Nov 06, 2023 -

BMW of Ramsey responded

Hi Tracy! We're glad to know that Ben was able to assist you efficiently and effectively at BMW of Ramsey. We appreciate your feedback, and we'll make sure he gets the recognition he deserves! We hope to see you again soon!

November 04, 2023

BMW of Ramsey is awesome! The service department is so accommodating and helpful. Highly recommended! More

by HAPOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
Nov 06, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had a great experience with our service department at BMW of Ramsey! Thanks for the high recommendation, we appreciate it! We hope to see you again soon!

November 04, 2023

I had a very nice experience with the service. My service advisor Benjamin Abramov was super helpful. More

by E.MUFTAHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Nov 06, 2023 -

BMW of Ramsey responded

Hello! We're glad to know Benjamin was incredibly helpful and provided you with a great experience at BMW of Ramsey. Thanks for sharing your feedback! We hope to see you again soon, enjoy the road ahead!

November 04, 2023

Coming from Manhattan BMW to Ramsey BMW the best service experience, Ted Contoleon and Andrew Araque treated me like family I felt the love that a customer should feel, friendly and Is knowledgeable. It was More

by MK SERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We're delighted to know that our team at BMW of Ramsey provided you with the best service experience. It's great to see how much you appreciated Ted and Andrew's friendly and knowledgeable assistance. Thanks for choosing us, we look forward to serving you again!

November 04, 2023

Anna is always great to work with. She is a straight-shooter, very patient, calm and kind. More

by ALECJ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

BMW of Ramsey responded

Hi Alec! Thank you for taking the time to leave us a review. We are so happy that Anna has continued to provide you with great experiences at BMW of Ramsey. We love hearing that she is incredibly patient, calm, and kind. We hope to see you again soon!

November 04, 2023

Kenny was very helpful from start to finish. He was very detailed and thorough. Would recommend him to friends and family. More

by BIANCAEJAMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares, Ted Contoleon
Nov 06, 2023 -

BMW of Ramsey responded

Hi Bianca! We're glad to know that Kenny provided you with a detailed and thorough service at BMW of Ramsey. Your recommendation means the world to us, thank you! We hope to see you again soon!

November 04, 2023

Jason is always helpful and friendly. He’s an asset to the service department in Ramsey. More

by TMCCOUNTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving us a review. We're so happy that Jason continues to provide helpful and friendly service. We truly appreciate your kind words and hope to see you back at BMW of Ramsey!

November 04, 2023

Easy process for an oil change. No fuss, no muss. Same day appointment. On time completion. More

by DAMON7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

BMW of Ramsey responded

Hi Damon! Thank you for taking the time to leave us a review. We are so happy that your oil change appointment went smoothly and was completed on time. We hope to see you again soon at BMW of Ramsey!

November 04, 2023

Excellent work, friendly and helpful associates. I like their use of technology to provide updates! More

by Gerald Owusu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Nov 06, 2023 -

BMW of Ramsey responded

Hi Gerald! Thank you so much for taking the time to leave us a review. We are so happy that you found our team to be friendly and helpful while performing excellent work at BMW of Ramsey! We hope to see you again soon!

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