BMW of Ramsey - Service Center

I really like my service advisor Anna, she is always friendly and goes out of her way to accommodate you. friendly and goes out of her way to accommodate you. More

It was difficult to get thru the phone line but once I was able to talk to someone, I received good service was able to talk to someone, I received good service More

BMW Of Ramsey by far the best service And experience, although I purchased my car from freehold. although I purchased my car from freehold. More

I had a wonderful experience as always with BMW of Ramsey. I didn’t have to wait, was kept aware of all actions being taken on the vehicle and given a loaner for the inconvenience. I cannot say eno Ramsey. I didn’t have to wait, was kept aware of all actions being taken on the vehicle and given a loaner for the inconvenience. I cannot say enough nice things regarding the maintenance department at BMW of Ramsey. Jason was amazing. He and Ben have always done a spectacular job. More

Customer service is always the best at Ramsey. Have been coming for years and Kenny does nothing short of a great job keeping us here! Have been coming for years and Kenny does nothing short of a great job keeping us here! More

Amazing service but owning a brand new bmw and having electrical issues with the vehicle that has less than 5000 miles is disappointing. electrical issues with the vehicle that has less than 5000 miles is disappointing. More

BMW Service takes an incredibly long time to complete the services that are requested, which subsequently lead to a greater labor cost charged to the customer. For example, it doesn’t take two hours to chang services that are requested, which subsequently lead to a greater labor cost charged to the customer. For example, it doesn’t take two hours to change a brake light. This seems intentional on BMW’s part to increase service revenue. Other customers in the waiting room echo the previous statement. It is also impossible to schedule service in a timely manner if your schedule is booked out weeks in advance with minimal availability for emergent add-ons. The available time slots on the BMW app differ from what is offered on the website so your Service Advisors end up needing to reschedule appointments that were initially scheduled through the app. Your Service Advisors are too busy eating their continental breakfast at the Service Desk to communicate real-time updates to waiting customers. Eating at the desk in front of customers is unprofessional and would not be tolerated in any other industry. If a two hour estimated time of completion is provided to a customer, you should expect that the customer is planning the remainder of their day based on that estimate. Any deviation from that estimate should be communicated to the customer once it is identified by the tech without the customer needing to initiate contact after the estimated timeframe. The document that is provided to the customer should provide greater detail regarding the exact nature of the issue that was identified and the corrective action steps. The cashier is the last point of contact that a customer has with a BMW employee prior to their departure; they do not have any substantive information regarding the service performed that they can relay to the customer. I would expect a greater emphasis on customer satisfaction by a world class organization such as BMW. More

I had a long, ongoing electrical problem with my vehicle. Kenny from the Service Department was attentive and helpful,. and was was able to have George work on my vehicle to evaluate and solve the problem - Kenny from the Service Department was attentive and helpful,. and was was able to have George work on my vehicle to evaluate and solve the problem - an excellent process and great result! More

Great service, quick appointment, quick turnaround. Everyone was terrific. Found the problem and fixed it. Everyone was terrific. Found the problem and fixed it. More

They have the best advisers, very cooperative, on top of everything always keeping you updated and very professional. everything always keeping you updated and very professional. More