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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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November 10, 2023

Great experience. Delivered on time and as promised. Good communication throughout. Would definitely recommend this dealer More

by OFFICE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had a great experience with us at BMW of Ramsey. It's awesome to hear that our team was able to deliver on time as promised and provide you with great communication. Thanks for recommending us, we appreciate it! We hope to see you again soon!

November 10, 2023

Anna is the best rep ever always a pleasure working with her . Do far the vehicle has been excellent More

by FITASJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna
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Nov 11, 2023 -

BMW of Ramsey responded

Hi! Thanks for the awesome review. We're so glad to know that you had a great experience with Anna at BMW of Ramsey. We appreciate your feedback and are delighted to learn that the vehicle has been excellent for you! We hope to see you back soon!

November 10, 2023

Very knowledgeable and helpful! ! Spent time explaining every detail to me. Excellent service down to every detail! More

by FATALYNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had such a positive experience at BMW of Ramsey! Our team always aims to provide detailed and helpful service. Thanks for the great review, we appreciate it! We hope to see you again soon for more awesome visits!

November 09, 2023

Was not impressed with service. It felt rushed and I had 3 things wrong with the vehicle which were sent in an email but not addressed at time of service. Also, advisor said I don’t More

by Edcollado13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 10, 2023 -

BMW of Ramsey responded

Hello. We're sorry to learn about your experience. We aim for clear communication and it's disappointing to hear that we did not meet this standard during your visit. Please contact me at the number below so we can clarify any confusion regarding service charges and ensure all issues with your vehicle are addressed properly. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 09, 2023

My service was completed timely and professionally. Kenny is always a pleasure to work with. More

by PAULA.FITZGERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras, Kenny Casares
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hi Paula! Thank you for leaving us a review. We are so happy that your service was completed on time and professionally. It's great to hear that you've had awesome experiences with Kenny. We hope to see you again soon!

November 09, 2023

Mr Casares went above and beyond in taking care of my vehicle. He is very professional and kind person who loves his job and try his best to take care of his customers. He listened to me and took care of More

by bikram09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello Bikram! We're so glad to know that Mr. Casares was able to provide you with such exceptional service here at BMW of Ramsey! It's great to hear that he was able to take care of your concerns and was very kind and professional. We appreciate your kind words and will be sure to pass them along. Thanks for choosing us, we look forward to serving you again in the future!

November 09, 2023

She is Professional, knowledgeable, She provided us with nice services. We will keep in touch with her. More

by FRANK20082008
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero
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Nov 09, 2023 -

BMW of Ramsey responded

Hello Frank! We're glad to know you had a positive experience with our team at BMW of Ramsey! It's great to hear that our team was professional, knowledgeable, and provided you with great services! We appreciate your feedback and look forward to assisting you in the future. Safe travels!

November 09, 2023

The service is always great. I wish I purchased .my car there. Kenny always goes above and beyond. He always goes the extra mile for me. He's an asset to your dealership. More

by akastevie.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello! We're so glad to know that you've had consistently great service with us at BMW of Ramsey, especially from Kenny. It's great to hear that he goes the extra mile! We appreciate your kind words and look forward to assisting you in the future!

November 09, 2023

Excellent customer service and attention to detail. Highly recommend working with Ben the specialist at BMW More

by GEORGIOSKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello Georgio! Thank you for taking the time to leave us a review. We're glad to know you had an excellent experience with our team, especially Ben! Thanks for recommending BMW of Ramsey. We appreciate your support and look forward to assisting you in the future!

November 09, 2023

Juan is very responsive and professional. He kept me apprised of all aspects of the repairs that were needed. More

by DANIELLEFURZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hi Danielle! We're glad to know that Juan kept you well-informed about your vehicle's repairs at BMW of Ramsey. Thanks for taking the time to share your experience! We hope to see you again soon!

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