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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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November 11, 2023

My car was taken quickly, paperwork done and I rested in the customer area. Kenny came to me and informed me what was wrong. Paperwork was done and I left. More

by SKIMAW51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We're glad to know that your visit to BMW of Ramsey was efficient and smooth. Thank you for highlighting Kenny's great service! We look forward to assisting you again in the future.

November 11, 2023

Great customer service experience. great, efficient and trust worthy work. Kenny was fantastic as well. More

by ARINZEILONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

it's great to know you had a positive experience with Kenny and our team at BMW of Ramsey. We appreciate your trust in us and hope to see you again later down the road!

November 11, 2023

Very professional, and answered all my questions They reviewed what was done and how my car was performing More

by DSBOEING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We're glad to know you had a professional and informative experience at BMW of Ramsey. Our team is always here to answer any questions and provide updates on your car's performance. Thank you for the positive review and we hope to assist you again!

November 11, 2023

Have been a BMW owner for many years Staff professional,kind and knowledgeable Thank you More

by KRISTEN3699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We appreciate your review and loyalty to BMW of Ramsey, Kristen! Our team looks forward to assisting you again in the future. Travel safe!

November 11, 2023

Kenny went about and beyond to meet the needs of my BMW and my family. He showed kindness and compassion while providing professional guidance! More

by JESSICA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

Jessica, we're so glad to know that Kenny provided exceptional service for you and your family at BMW of Ramsey. We appreciate the kind words! If you need anything else, our team is always here for you.

November 11, 2023

I was treated fairly by all personnel I came in contact with the other day More

by GOLFERBMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We are glad to hear that you had a good experience with our BMW of Ramsey team. Our goal is to treat every customer fairly and we are glad to hear that you received that during your visit. If you need anything else, our team is here for you!

November 11, 2023

Always a good experience when I come to BMW Ramsey Service Center. Very professional, organized and knowledgeable. More

by rakaiy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We're glad to know you've had consistently good experiences at our BMW Ramsey Service Center. Thanks for acknowledging the professionalism and knowledge of our team! We enjoyed assisting you, and hope to see you again later down the road.

November 11, 2023

Excellent customer service. Kenny went above and beyond. Easy to make appt, drop off and completed on time More

by MTFAVETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

We're delighted to know that Kenny and the team at BMW of Ramsey provided excellent service for you! Thank you for highlighting our efficient appointment system. We look forward to serving you again in the future!

November 11, 2023

Chaos! !!!!!!!!!! That’s all I am willing to write. Should you wish to talk, call me. I was sitting at your dealership from 11:00 am until .5:30 pm. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Nov 14, 2023 -

BMW of Ramsey responded

Linda, I'm sorry to read about your experience. It sounds like we didn't meet expectations in terms of efficiency and organization during your visit, which is not the standard we aim for. We would appreciate the opportunity to discuss this further with you directly so that we can better understand what happened and how we might be able to make it right. Please feel free reach out at a time that works best for you. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 11, 2023

Excellent experience, friendly, efficient, attentive. They made sure all my questions were answered and offered to bring me home or schedule for a loaner. Highly recommend James to anyone looking for a p More

by gabrielmorley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

BMW of Ramsey responded

Gabriel, we're delighted to know that James and our team at BMW of Ramsey provided you with an excellent experience. We appreciate your recommendation and hope to see you again for future visits! Enjoy the ride in your new vehicle.

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