BMW of Ramsey - Service Center

I have used this dealership for both sales and service for several years. I am continually impressed with their operation. I travel to NJ from CT passing several other alternatives along the way. I'm a for several years. I am continually impressed with their operation. I travel to NJ from CT passing several other alternatives along the way. I'm a challenging customer with high demands. Given the first class treatment I always receive there, I wouldn't consider going anyplace else. From a service perspective, they get the job done right, and they stand behind their work. They are accommodating and helpful beyond my expectations. I actually trust my service advisor implicitly--a feeling I have not experienced before when servicing my vehicles at other locations. Their new facility looks outstanding. It is clearly going to further distinguish them from other dealerships. In my opinion, this is like the Four Seasons Hotel of car dealerships, and I look forward to seeing how they will impress me next. More

I did not have a good experience with Prestige BMW in the Sales AND Service Department. First of all, when I went to buy my new BMW, the salesman kept on trying to rip me off and gave me a terrible deal. He Sales AND Service Department. First of all, when I went to buy my new BMW, the salesman kept on trying to rip me off and gave me a terrible deal. He came of as very rude and unwilling to work out a reasonable deal. I soon left and bought my car at another area dealer. However, because Prestige BMW is near my work office, I decided I would use them for Service. This was a bad mistake. My first severl visits were satisfactory (they did seem a little uncaring, but I can deal with that.) This soon changed. One service visit, as I was getting ready to take back my car, I witnessed the worker fling my car mats and his tools on the trunk of my car after he had finished performing the service. Not only did this act put several scratches into the trunk of my new car, but on the rear side as well. Thankfully, I immediately told this to the Service Manager and he arranged to have the scratches filled in and buffed out. As a sign of good will, he also gave my car a complete detailing for free. However, I am fed up with Prestige from the rude salesmen, to the uncaring service advisors, to the incompetant technicians. All Prestige cares about is making money. I would not recommend Prestige BMW. More

I brought my 540 to this location once to have it serviced. The car would hiccup when starting up at times. This dealership does not know what customer service is. They told me the problem was serviced. The car would hiccup when starting up at times. This dealership does not know what customer service is. They told me the problem was my after market cd player and charged me $100 for diagnoses. They said since the problem is with a non oem product I have to pay for the service. I believed them and drove the car around with the cd player disconnected and the problem persisted. BTW they scratched my car during the visit. I know they did it because I detailed and waxed the car the day before I dropped the car off. Fed up and took the 540i to Park Ave.....told Dale what happened and I said keep the car as long as you want until you find the problem. All they did was adjust the computer and everything ran smooth. One thing I noticed, BMW dealers all have an attitude. Because of this I may not buy another BMW again. I get better service from Toyota, Honda and Lexus dealer. More

It is pretty funny how these dealership disrespect their customers. I for one will continue to echo the comments that no one should do business with this organization until they get it right! My experie customers. I for one will continue to echo the comments that no one should do business with this organization until they get it right! My experience was the return of a lease. Car in perfect shape, not only from my mouth but from the inspection. Sal and company proceded to treat me as if I was some junky bringing in a accident ridden vehicle. Let me say this, once again BMW and this dealership has let me down again. BMW becuase they continue to allow delaerships like this to exist; they are not even number one in sales! And the dealership because they just don't get it. Customer is King!! -Happy 750Li owner from (CPO) WWC in NY. More