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2,136 Reviews of BMW of Ramsey - Service Center
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December 19, 2011
I own a 2010 750 Li Xdrive. I drove 30 miles away from my home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews o home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews online. The main reason I took my car that far was since I saw a very positive review for the dealership. I would like to share my service experience at prestige BMW. Two weeks back I took my car in for a recall service. During the diagnosis at that time they found multiple error codes. My service advisor was Paul. He was extremely courteous and knowledgeable He pulled the service records of my car and told me that possibly a software update that was done prior was corrupted and was probably the reason the car was throwing multiple error codes. He told me that it was going to take at least 3-4 days for the work since they have to reprogram the whole car. So I decided to bring in the car the following week. Paul made the appointment for me the following week. Paul was extremely courteous and professional. I really liked the way he dealt with me. When I came to drop of the car the following week unfortunately Paul was not in. Other service advisors looked puzzled. They told me they don’t know anything about my dropping off. I talked with Ana and told her the whole story and it was Paul who asked me to drop the car to do the re programming. I asked her to talk with the mechanic who attended my car when I bought in first. She said she will and set me up with the loner. Up to this point every thing was pleasant. After two days of not hearing anything from the service I called up Paul for an update. He apologized to me for forgetting to note on my account about dropping off the car. He told me that the car was still in the programming station and would take another day. The next day I got a call from Paul saying that my car would be ready that evening. I told him that I would come pick it up the next morning as I was working. I authorized a four wheel balancing at that time. The next day when I was there Paul was not there again. I was told by an advisor that I could just go to the billing section and pay the bill and that way they could bring my car out. When I got my car I never bothered to check if every thing was done properly as I expected the dealer would take care of every thing and recheck it after the programming especially for a top end model. Driving back home while I stopped at a gas station for gas, I found out that there was a message on my idrive saying that the front brakes need replacement and the rear brake need replacement soon (less than 100miles). I was lil upset at that time because of the fact that Prestige had my car for whole 3 days and felt like they paid less attention to my car. On my way I stopped at Hudson valley Bmw to get this checked out since I was not sure it was a glitch or was a real message. It turned out to be a software related glitch. Later that day I realized that the comfort access for my car was not working mainly to lock the doors. I also find that my car is making some front suspension noise after the wheel alignment. I know prestige will take care of the problem if I take the car back to the. But I will have to take another day out of my busy schedule just to take my car back to them to get it rechecked. This could have been avoided at the first place if they did a quality check before returning the car. The point I would like to make is that I personally think the dealership should have checked every thing before returning the car to the customer, rather than the customer finding out the problem still exists. I paid top dollars for a luxury car assuming the fact that the service would be perfect. I own a Lexus as well as an Acura. To be honest the service experience I had with both of them where far much better when it comes to quality of service. Behavior and friendliness of the service advisors and the service coordinators is top notch but I think they also have to make sure the quality of work they perform is top notch too. I expect BMW service to match their advisement “UTLIMATE DRIVING MACHINE” I am not writing this to get a better attention next time if I visit prestige Bmw. I am just writing this to rectify mistakes. I am not pointing fingers at anyone who attended my car. We r human and we tend to make mistakes. I hope we all don’t repeat the same mistake over again More
by philipjose1
Employees Worked With
Paul
December 16, 2011
Nobody likes to visit a body shop, but when your parked car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be mo car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be more pleased over the years, I insisted on having the repair made there and I was not disappointed. I received perfect and on-time service from Anthony Candela, the repairs manager. While their estimate was higher than the one by the insurance adjuster, they worked it out withn them so that I did not have to pay more than my deductible (there was no other party to go against as the perpetrator had run), they arranged a rental which met me at the dealership and any inconvenience was kept to a minimum. Since the dealership closer to me in Manhattan provides a far less pleasant service, it was well worth the trip. More
by cofyknsult
Employees Worked With
Anthony Candela, Anthony Candela, Lori Asserson
November 05, 2011
I am the owner of a 2010 550GT which are equipped with a defective product. Namely Run Flat tires. I recently hit a small pothole resulting in a blown tire with absolutely no rim damage. I drove the car defective product. Namely Run Flat tires. I recently hit a small pothole resulting in a blown tire with absolutely no rim damage. I drove the car to the dealer where I purchased the car only to be told that they did not have a replacement and it would take up to two weeks to obtain one. That is unacceptable!! The subject tires are much more prone to failure as I was told. I'm planning to consult an attorney to ivestigate a class action. I have not had any prior experience with these tires, however, I have been told by friends that they had experienced multiple failures and significant expense. I will also be notifying BMW corporate. Totally unacceptable considering the cost of this product. LAURENCE BLAU 108 TWINBERRY COURT PARAMUS, NJ 07652 201-218-4500 More
by lblau1978
Employees Worked With
Service Representative, Ed Mayorga
October 13, 2011
I am writing this to express my admiration for Mrs Ana Piserchia, who I met many years ago during my first visit for service. Since then I have been impressed by her diligence and attention to details. Fo Piserchia, who I met many years ago during my first visit for service. Since then I have been impressed by her diligence and attention to details. For every need that came up, she was always very resourceful and very kind. It is a pleasure to have known such a person of quality and it enhances my appreciation of Prestige BMW for keeping such an individual on their staff. Filippo Papanikolaou More
by filippo
October 07, 2011
I have found Anna Piserchia to be knowlegable in all areas of my service needs. I have never been disapointed with any of the work performed on the five BMW's I own. It is a pleasure knowing I can depe areas of my service needs. I have never been disapointed with any of the work performed on the five BMW's I own. It is a pleasure knowing I can depend on Prestige BMW to always help me with my vehicles. I have found all of the employees there to be friendly and courtious. I highly recommend them to anyone looking for a exceptional dealer. More
by cdeliac
September 28, 2011
Ryan Donnelly is an asset to your group - always on top of stuff and makes the experience there worth it! I used to go to CT where I purchased the car and after one visit I was hooked to your team due in l of stuff and makes the experience there worth it! I used to go to CT where I purchased the car and after one visit I was hooked to your team due in large part to the service I received from Ryan. -Hector Martinez More
by heccris
Employees Worked With
Ryan Donnelly
April 21, 2011
I'm utterly annoyed by this dealership. Yes, the showroom is great and beautiful. The wait for a salesperson was lengthy. If you're hoping to be able to wrap up within an hour, don't count on it. showroom is great and beautiful. The wait for a salesperson was lengthy. If you're hoping to be able to wrap up within an hour, don't count on it. The wait alone is going to exceed 30 minutes. However, once you sign the contract, you will be rushed out to the door. They will call your insurance company and modify your insurance in hope to "save you time". urrgghh.... Then I went online to make an appointment. The online service as of few months ago was fabulous. They have all my information ready which actually put them FEW STEPS ABOVE other luxury dealerships in the area. It was very convenient because I believe that it was setup to tie with the sales system. Then they changed it without letting us the consumers know about it. I guess it's part of the cost cutting. So now, I'm back in queue just like other non luxury dealership. As a matter of fact, it looks to be the same system that the honda, nissan, hyundai dealerships in the area use. BEEMER has become a BUMMER. To add insult to injuries, the loaner department is closed on Saturday. So if you want to drop off your car for service on Saturday, you will not get a loaner. Hmm... a bit inconvenient I think, but okay... I'll give that one up. But wait... there is more. They don't necessarily can provide you with a beemer loaner. If one isn't available, you'll be proudly presented with a Hertz loaner. Which I was told could be a Nissan, Honda, Hyundai, etc. That's where I draw the line. I've owned other luxury vehicles. If I wanted to drive Nissan, Honda, Hyundai, Toyota, Chevy, etc even for a day, I'll be happy to purchase one myself or rent one myself. For those of you thinking of bringing your car to this dealership for a service, think again. I'm rethinking my decision to purchase another beemer for my next car. Luxury car should come with luxurious service, which in this case, it's NOT. Bring back the previous service online system, and I may put you back ONE step above the other luxury dealerships. For now, you're equal to the Hyundai/Nissan dealership down the road. More
by mar1an1
Employees Worked With
Service Department
November 11, 2010
My lease was up in January 2010. I am having some major and costly exterior house problems that I am trying to deal with financially. Lori helped me get into a new, less expensive car three months prior t and costly exterior house problems that I am trying to deal with financially. Lori helped me get into a new, less expensive car three months prior to the lease termination. She has worked with both my husband and myself for many years as we have been the owners of 9 BMW's. She is knowledgeable, practical and goes above and beyond to achive the best outcome for her customers. More
by 328xi/jeannine
Employees Worked With
Lori Asserson, Lori Asserson
August 20, 2010
We had a sudden problem and called Keith De Young at 6pm on a Thursday. By 9:30am Friday morning, with the help of Anna-Marie and Magee in service, the entire problem was resolved. (Note: I had no time to on a Thursday. By 9:30am Friday morning, with the help of Anna-Marie and Magee in service, the entire problem was resolved. (Note: I had no time to make an appointment.) Keith and the Prestige service department could not have been more welcoming and professional. And, of course, the physical facilities at the dealership are terrific. This is far from the first time we have dealt with Prestige and I highly recommend this dealer Steve Bergan More
by mojayne
Employees Worked With
Keith De Young, Anna-Marie Piser, Magee in service.
