BMW of Ramsey - Service Center

I have been a customer of Maria Sesta's at Prestige for over 7 years. I highly recommend Maria for any service or warranty needs at Prestige BMW! She goes above and beyond to provide excellent servi for over 7 years. I highly recommend Maria for any service or warranty needs at Prestige BMW! She goes above and beyond to provide excellent service every time I have reached out to her. Maria is the reason I am a loyal customer to Prestige BMW and family of dealerships. Go see Maria- she gets it handled! Thank you Maria! More

Why? Because Kelly along with Tony were always there to help me and my X5 regardless what I needed. Kelly was exceptionally kind and always went out of her way to solve the problems I had with my car. I've help me and my X5 regardless what I needed. Kelly was exceptionally kind and always went out of her way to solve the problems I had with my car. I've had many new cars in my lifetime, and never was I treated as well. Congratulations BMW, you have two very fine employees. More

The singular reason I would never buy another BMW again is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I N is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I NEVER get a call back since the 3+ years I have owned the vehicle. Customer service is a misnomer in this case. The last time I went for service with a scheduled appointment, it took about an hour before I left. I have had problems with the radio, amplifier which was replaced after much stress if they were going to cover it under the warranty. There was some sort of electrical spike in the system, which I am not sure if it was caused by the recent battery cable recall, but clearly is intrinsic to the vehicle. My maintenance computer stopped working where it would not reduce the miles as I drove. Service re-flashed to computer. I somehow lost my hands free. I just noticed this error as I don't use Bluetooth, except once when I first bought the vehicle, but am trying to for safety purposes. I have head lamp sockets that have electric burn in the contact points in the bulb socket. I truly enjoy the car. The service is abominable. I have owned Subaru, Honda, Acura, Toyota, Ford and I would put my BMW experience last on the list of car ownership experience. Prestige Toyota has to be the BEST experience I have had and have almost traded in my BMW for a Camry a few months ago. More

As usual, service at Prestige BMW in Ramsey (NJ) was excellent and surpassing all expectations. Working in the very difficult conditions of a massive recall by BMW regarding some obscure battery cable, excellent and surpassing all expectations. Working in the very difficult conditions of a massive recall by BMW regarding some obscure battery cable, the service department managed to take me on time, provide a loaner, offer to perform the upcoming service which was not yet due in order to save me a trip, check my car all over and call me when all was performed, right at the time the commitment was for. Simeon Marcelo was particularly helpful today but they all are great. A quick Hello to Lori Asserson, my favourite sales lady, and I was on my way. Well done. I cannot see myself buying or having service anywhere else... More

I purchased my used vehicle from Prestige BMW on 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I've felt like everything was good till you guys sold the car. I've been completely ignored when I needed information/help afterwards. Problem #1 I was introduced to the pre owned department financial manager on the night that I was going to pick up the car from your Mahwah location. The salesman took care of all the paperwork, even showed me how the car works and stuff and finally I was taken to the financial manager's room. Right before I signed the agreement, he dropped the value package-warranty package bomb. There were a couple of package options with different prices. After buying a $30K car, it was not easy to make a decision and increase the monthly payment by $70-80 right there in a couple minutes. He was pretty pushy and tried to convince me hard with all the worst case scenario examples. I felt like I was buying the most fragile vehicle on the planet, like something was going to happen right after I pulled the car out of the lot. How come nobody ever mentioned about these package options before the last minute so I could use some time to think about them? He said I could only add it on the loan. Ridiculous..I regret buying some options in the package I bought but it is too late. That's because you guys did not give me the time I needed to think about what was best for me!!!! Problem#2 My side window smashed 2 weeks after I bought the car. I was overseas when it happened. i had the car towed to your service and had it fixed. I noticed big scratched on the seat when I picked up the vehicle. My service advisor John was not there that night. I called him and sent him the pictures of the damaged seat on 02/20/2013. He said he was going to talk with the repair people and get back to me. He finally got back to me on 03/01/2013 after I called him and left a voicemail because he was impossible to reach and he never got back to me when he promised!!! What if the damage got bigger on the leather seat? Who cares! Car has been sold already. Mission completed! His answer was negative anyway. Not surprisingly, I was told that the scratch was there. My options were doing an upholstery repair or changing the leather completely...I replied him asking whether I was going to be charged for the repair. Of course, there is no answer from John again!!! As far as the damage is concerned, I have before and after pictures. I know for a fact that the damage was major after the service. Problem#3 This is not even considered a problem compared to the above 2..When I was paying for the registration, license plate and other DMV fees, I told the salesman clearly that I wanted to keep the same plate number but I needed new plates because they were a little beat up. He said they would take care of it. I didn't get them, completely ignored.... I used to go to Nissan Meadowlands when I had my previous Nissan Murano that I traded for the BMW. They are one tenth of Prestige but I never had any bad experiences with them in 3 years. My first month with Prestige was horrible. I was told that I should have gone to Park Ave or Paul Miller after all these. Well, word of mouth is important, both ways. Thanks for your time. Muharrem Ertan Tulumoglu More

I have been a regular at Prestige, having bought my cars there for the past 15 years and seeing no reason whatsoever to change. When I reported that a small trap-door on the front of the car was missing (pr there for the past 15 years and seeing no reason whatsoever to change. When I reported that a small trap-door on the front of the car was missing (probably stolen in a parking garage), Anthony ordered it, notified me of its arrival and installed it in a cinch when I drove up there. As usual, it was fast, friendly and flawless. More

My experience this time with my vehicle service was beyond expectation .Matt was very professional experience and gave me every answers to my questions.I had more than one reason to compare since my la beyond expectation .Matt was very professional experience and gave me every answers to my questions.I had more than one reason to compare since my last "advisor" was very rude and made me wait over 2 hours just because he made a mistake finding my correct information but I will come back and defiantly I will request Matt as my personal Advisor.I can say I'm completely satisfied! Erika Palacios Erika.palacios@ehi.com More