BMW of Ramsey - Service Center

Maria is an absolute joy to work with. Informed, diligent and friendly she makes the whole service process incredibly pleasant. I always felt like i was well informed about what was going on and what I neede and friendly she makes the whole service process incredibly pleasant. I always felt like i was well informed about what was going on and what I needed to do to keep everything on track. Can't say enough good things about Maria More

Brought my 2013 535xi in for a problem with the voice command/iDrive system not working properly. Dealership had my car for a week and they did not repair the problem. They stated the car was reprogram command/iDrive system not working properly. Dealership had my car for a week and they did not repair the problem. They stated the car was reprogrammed and a BMW NA rep looked at the iDrive and everything was operating as normal. Car was with the dealer for a week and problem was not repaired and actually got the car back with scratches on the trunk area that were not there when I brought the car in. After dealing with the problem for months longer and losing a little joy about my car I tried Paul Miller BMW which is 1/2 an hour further for me; Paul Miller BMW stated (as I believed) that Prestige did not reprogram the car and the software was the original which was numerous versions behind. Paul Miller BMW reprogrammed the car in a day and everything was working perfect and more importantly they did not damage my car. I love my car again! Should have learned my lesson from this experience with Prestige BMW but just recently brought my car in for a tire repair (bubble) and again Prestige BMW damaged my car - service department replaced the tire but put a small chip and dent in my rim. Additionally, car was parked right outside the pick up area so I walked out to the car and noticed that car was backed in up against a snow bank (actually ice)! Glad I did not see or hear them backing into the snow/ice bank. More proof they don't care about your car. I will never use this dealership again and I recommend you don't either. More

I had the unfortunate experience of hitting a massive pothole on the way to work this morning resulting in blowing out a run flat tire. Since I purchased tire insurance through BMW when I leased the car pothole on the way to work this morning resulting in blowing out a run flat tire. Since I purchased tire insurance through BMW when I leased the car, I called the service desk to find out the procedure of getting the tire replaced. the car is not equipped with a spare and cannot be driven. Maria was most helpful by looking up the name of the insurer, the policy number and a phone number so that I could contact them and find alternative places that would honor their policy. I am most grateful for her assistance. More

Went to see Maria to purchase an extended service contract for our 2011 BMW that we purchased from Prestige. She was very professional a was a pleasure to deal with. Every time I go to the service contract for our 2011 BMW that we purchased from Prestige. She was very professional a was a pleasure to deal with. Every time I go to the service department I am amazed at the attention my car and I receive. Keep up the good work! More

The good news first--Prestige has a great service department--the best I have ever been to. Max is a superior service advisor-as well as his helpers--Jonathan Martinez and Ilya. While I was waiti department--the best I have ever been to. Max is a superior service advisor-as well as his helpers--Jonathan Martinez and Ilya. While I was waiting for things to be completed-We went to the cafe -hopefully it should be a pleasant experience--IT WAS NOT!!!!!! THE DARK -HAIRED WOMAN WHO TAKES CARE OR TH CAFE ( OBVIOUSLY I HAVE BLANKED OUT HER NAME) TOLD US WHATEVER WE TOOK WE HAD TO EAT THERE--NOW I DO NOT WISH TO EAT MT HEALTH BAR OR CHIPS THERE--I MAY WANT TO HAVE IT LATER---- MY POINT IS -THOUSANDS OF DOLLARS HAVE BEEN SPENT ON OUR BUYING AND LEASING BMW OVER MANY YEARS--AND I WAS THERE SPENDING 3400 DOLLARS IN REPAIRS--SHE HAVE NO RIGHT TO TELL ME WHAT I CAN EAT OR TAKE IF THAT IS A COMPANY POLICY== I FEEL IT IS IN THE BEST INTERESTS OF ALL FOR MANAGEMENT TO POST A SIGN STATING THIS POLICY SHE IS EXTREMELY RUDE AND AND A NEGATIVE FEATURE TO YOUR DEALERSHIP, I DO NOT BELIEVE YOU WANT A PERSON LIKE THIS REPRESENTING YOU. YOU ARE A TERRIFIC DEALERSHIP --WHY SPOIL IT WITH SUCH A HORRIBLE PERSON!!! A CAFE IS A PLACE TO UNWIND AND MAKE COMING BACK A PLEASANT EXPERIENCE. DISAPPOINTED BOBBI KIMBERLY More

Maria Is the best at her job, she is always current on Maria Is the best at her job, she is always current on pricing and incentives. She provides a level of service that cannot be matched and always has a Maria Is the best at her job, she is always current on pricing and incentives. She provides a level of service that cannot be matched and always has a postive attitude. PD More

I enjoy entering the beautiful dealership. I know that I can rely on Maria and her associates to either help me immediately or find out what needs to be done and get back to me. I think the dealership is l can rely on Maria and her associates to either help me immediately or find out what needs to be done and get back to me. I think the dealership is lucky to have Maria, as I feel she is an asset to their dealership. Thanks Maria and Prestige for always being their for us. More

Maria is a professional, knowledgeable and friendly service provider. Prestige should be proud to have dedidated emplyees such as her. Keep it. Well done. I will certainly be back. service provider. Prestige should be proud to have dedidated emplyees such as her. Keep it. Well done. I will certainly be back. More

I have been a customer of Maria Sesta's at Prestige for over 7 years. I highly recommend Maria for any service or warranty needs at Prestige BMW! She goes above and beyond to provide excellent servi for over 7 years. I highly recommend Maria for any service or warranty needs at Prestige BMW! She goes above and beyond to provide excellent service every time I have reached out to her. Maria is the reason I am a loyal customer to Prestige BMW and family of dealerships. Go see Maria- she gets it handled! Thank you Maria! More